YR

YOLANDA RIVERA

ads2ye@r.postjobfree.com 1-267-***-**** Philadelphia, PA 19019

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Motivated with top-notch customer relations skills and understanding of successful merchandising. Skilled in labeling, shelving and organizing items. Offering 7 years of related experience and proven success in managing. Shipment Receiving

Order Accuracy

Pulling and Preparing Orders

Detail Oriented

Sorting and Organizing

Excellent Communication

Safety Regulations Adherence

Merchandise Inspections

Customer Service

Teamwork and Collaboration

Flexible Schedule

Invoice Verification

Attention to Detail

Recordkeeping and Documentation

Regulatory Compliance

Product Signage and Labeling

Staff Training

Data Entry

Safety Procedures

Loss Prevention

Able to Lift [Number] Pounds 5 to 10 lbs

Work Prioritization

Team Leadership

Willing to Learn

Package Verification

Issue Resolution

Order Status Updating

Punctual and Reliable

Friendly and Courteous

Inventory Auditing

Amazon Bouldentown, NJ

FC Associate1

12/2021 - Current

Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.

Filled orders according to defined standards using standard picking system.

Affortable Home care Philadelphia, PA

Cna

04/2020 - Current

Watch for any signs of attacks and be ready to call 911 if needed. Bioplaster Manufacturing Bristol, PA

Machine Operator

12/2016 - 11/2021

Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.

Documented daily production data and submitted accurate time logs to keep management up-to-date.

Delta Community Feasterville, PA

Residential Manager

12/2008 - 04/2009

Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.

Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.

Summary

Skills

Experience

Coordinated adequate coverage for resident needs with organized staff schedules and assignments.

Kept building up-to-date with current fire and health code standards. Monitored employees' compliance with individuals' support plans and medical protocols.

Drafted monthly manager's report to report data and events to board members and management.

Verified completion of required inspections and drafted reports for regulatory agencies.

Maintained updated resident records and coordinate move-in and move-out logistics.

Prepared detailed budgets and financial reports for properties. Met with clients to negotiate management and service contracts. Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events. Compiled and conveyed operational and financial data to regional manager.

Managed and oversaw operations, maintenance and administration of properties.

prepare schedules and pay.

Calydon Limo Paterson, NJ

Office Manager

10/2007 - 05/2008

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Managed office inventory and placed new supply orders. Handled scheduling and managed timely and effective allocation of resources and calendars.

Reviewed files and records to obtain information and respond to requests. Monitored payments due from clients and promptly contacted clients with past due payments.

Consulted with management to resolve equipment performance and output quality problems.

Used judgment and initiative in handling confidential matters and requests.

Administered payroll and maintained proper documentation of employee personnel.

Elevated customer satisfaction ratings by promptly resolving client and case issues.

Automated office operations for managing client correspondence, payment schedules and data communications.

Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes. Scheduled and dispatched multiple drivers to appropriate locations according to customer requests, specifications,or needs,using radios or telephones. Relay work orders,messages, and information to or from drivers. Received and prepared word orders. Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information. Determine types or amounts of equipment, vehicles, materials,or personnel required according to work orders or specifications.

Frankford Hospital Philadelphia, PA Assisted patients with shaving, bathing and oral hygiene to promote CNA

07/1997 - 12/2006

healthy habits and overall wellness.

Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Documented activities and recorded information in EMR system. Distributed drinking water and nourishment to residents. Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Assisted residents with bathing and dressing to promote personal hygiene. Answered signal lights, bells or intercom systems to determine resident needs.

Observed and reported unusual symptoms and changes to charge nurse. Alizes Boutique Philadelphia, PA

Business Owner

01/1997 - 06/2001

Managed operations budgeting, accounts payable and accounts receivable and payroll.

Resolved issues quickly through meticulous research and quick decision- making.

Conferred with customers to understand needs and finalize purchase orders.

Kept records for production, inventory, income and expenses. Kept up-to-date on regulatory changes affecting business operations. Devised business and marketing plans and prepared monthly financial reports.

Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Set pricing structures according to market analytics and emerging trends. Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Directed implementation of strategic business plans to achieve goals and objectives.

Analyzed financial statements and trends to manage cash flow and make business decisions.

Met with service vendors or product suppliers to facilitate delivery. Mentored and trained new hires on sales techniques and customer service procedures.

Conducted market research to stock latest inventory. Reviewed submitted expense reports for approval.

Determined pricing for products or services based on costs and competition.

Submitted and prepared budget estimates and cost tracking reports. Examined and inspected stock items for wear or defects. Interviewed, trained and supervised employees.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Developed business from ground up and prepared records and operations for smooth handover to new owners.

William & Associate Marlboro, PA

Diploma in Professionals Sales Certificate

04/2008

Clinical Pathway Philadelphia, PA

Diploma in Nursing Assistance

09/2002

Star Technical Philadelphia, PA

Diploma in Medical Assistances

06/1996

Marist College Poughkeepsie, NY

Some College (No Degree) in Computers And Law

Spanish:

Professional

English:

Professional

Education and Training

Languages

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