Loan Counselor Customer Service

Vanassa Baul-Johnson

**** ******** ** *********, ** 30294 770-***-**** *************@*****.***

Objective

To increase my knowledge and skills while taking on new challenges that promote growth for me as a representative for a company.

Experience

Collections Specialist Merchants preferred October 2012- June 2021

●Manage assigned accounts by ensuring that payments are consistently made.

●Contact customers via telephone to discuss past due accounts.

●Accurately schedule payment arrangements for customers wanting to pay out in 90 days.

●Settle delinquent accounts with customers via inbound and outbound call campaigns.

●Process and request deferments for customers needing their payments push back.

●Take payments via credit card system Repay.

●Offer and negotiate settlements per delinquent accounts.

●Accurately document accounts so that other agents have a gauge of previous conversations.

●Answer inbound collections and/or customer service calls.

Loan Counselor i Litton loan servicing november 2005- September 2010

●Collect funds for 30+ days delinquent mortgage accounts.

●Record notes on customer’s accounts through RADAR system.

●Counsel mortgagors to prevent foreclosure by implementing successful repayment plan to cure delinquency.

●Research misapplied payments for corrections or forward to proper department via email or cart form.

Dispatcher Spirit delivery & distibution Services August 2004- june 2005

●Work with delivery drivers and assistants, communicating by 2-way radio and telephone.

●Contact customer to verify delivery and directions for delivery.

●Complete all office administrative duties.

Collections coordinator ge consumer finance NOVEMBER 1997- OCTOBER 2003

●Responsible for the collecting of delinquent commercial accounts via the use of a telephone.

●Proactive handling of account inquiries and resolution of customer disputes.

●Working with both internal and external customers as well as clients to handle invoice request of misapplied payments and payment research.

●Contact business customers to collect payments and other funds due.

●Ensure compliance with GE policies and procedures along with state and federal laws.

Reference are available upon request.

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