Human Resources, Customer Service, Sales, consultan

Tabitha M. Bateman MAOM, PHR, CM

***** ***** ***** ***** *******, TX 77429 713-***-**** **************@*****.***

Certified Professional in Human Resources (PHR) offering a 16-year Human Resource/Management Exempt Level career distinguished by exemplary performance and proven results.

Certified Manager (CM)

Extensive background in Human Resource affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, Exempt Level HR experience, HR policies development, and compliance. Strong emphasis on employee relations, progressive discipline, policy, procedure, program design, presentation acumen, and direct communication with executive management.

Masters of Arts in Organizational Management - MAOM

HR Skills

HR Department/Employee Liaison

Affirmative Action File

Administration

Mediation & Advocacy

HRIS Technologies

Salary Administration

Merger/Acquisition Expertise

Clear/Direct Communication

Instructional Developer

Organizational Effectiveness

Strong Consulting/Influence Skills

Flexible/Resourceful

Staff Recruitment & Retention

Employee Relations

HR Program/Project Management

Progressive Discipline

Policy/Procedure Author/Administrator

Cultural Orientation

Merit/Incentive Compensation

Strategic Management & Planning

Staff/Talent Management

Easily Integrates into HRIS systems

Payroll-Hourly Pay Rate Processing

Successfully Assert Organizational Values

Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

Benefit Interpretation

Employee Recruitment

Coaching/Counseling

HRIS

Exempt Experience

HR Projects

Results Driven/Goal Alignment

Public Relations

Training Consultant

Professional Experience

INTERNATIONAL SCHOOL GROUP JUBAIL (ISG JUBAIL) — JUBAIL, SAUDI ARABIA

International American curriculum IB school

Fulltime High School teacher – Economics & Business Management, 2017

Substitute teacher – Middle school and High school (all subjects), 2015 to 2016, 2021 to 2022

Sports Coach – Basketball (boys and girls), Volleyball (boys), Soccer (girls), 2018 to 2019, 2021 to 2022

SAFETY COUNCIL OF SWLA — Lake Charles, Louisiana, USA

Non-profit, non-governmental organization which promotes safety and health by providing a wide range of training and educational materials, programs, and services for industrial, commercial, and government clients

Human Resources/Grants/Training/Accounts Receivable/Projects Specialist/Instructor

2012 to 2014 (Direct Hire)

2011 to 2012 (HR Consultant)

Designs, develops, and analyzes instructional material/training for Industrial customers (Focus

Refining and Petrochemical Industries). Develops training courses that support the organizational

mission and facilitate training instruction. Demonstrates and utilizes practical needs analysis,

project management, course development, and evaluation skills. Independently develop entry and

advanced-level courses for external customers. Analyzes training programs under the guidance of

the executive director/training director. Facilitate training using various delivery methods for all

AVP/

Professional Experience (Continued)

customers on specialized topics, and provide training in multiple operational areas while maintaining training records. Collaborates with the executive director to interpret and retain current Human Resource policies and resolve employee issues. Promotes the organization’s philosophy and values, ensures quality in all areas, and encourages teamwork by coaching and supporting the Executive Director. Assists executive director in ensuring compliance with all Labor, Safety, and wage and hour laws and regulations.

MIDSOUTH BANK — Lake Charles, Louisiana, USA

Regional Banking and Financial Services provider

Project Consultant-Vendor Merging (Facilities), 2012 to 2013

Scope of Responsibility: Consultant -Special Projects

Current Project: Facilities Department-Vendor Merging

Author, evaluate, negotiate, analyze, and revise all vendor relationship agreements/contracts and request quotes/pricing (RFQ/RFP). Facilitate and Negotiate all new and subsequent vendor/supplier programs. Manage all new projects for the facility department as initiated.

Asst. Vice President/Banking Center Manager II, 2009 to 2012

Scope of Responsibility: Human Resource/Employee Relations Liaison, Merger & Acquisitions

Recruited active personnel to staff Banking Center locations, Guided/Directed the successful launch and management of newly acquired banking center locations, and acted as HR/Employee liaison onsite to ensure cultural immersion and facilitate a smooth transition for the acquired organization. Developed, authored, and administered HR policies and programs. Worked with senior and executive management to create HR policies and procedures; recruited employees; developed and implemented employee-specific training and instruction; acted as training facilitator/instructor; and resolved HR generalist workplace issues. Due to my management and leadership qualities, I was charged with employee counseling (employee relations), progressive discipline administration, and hiring and terminating team members at all organizational levels. I fulfilled the previously referenced duties while managing multiple locations, generating millions of dollars in profits for the organization, and developing and coaching a talented, dynamic, highly qualified, successful, diversely talented pool of team members.

Key Results:

Instrumental in ensuring the successful launch of acquired banking centers to grow organizational footprint. Structured and implemented programs and policies in training, employee incentive/recognition, benefits, strategic planning, and management.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited in the organizational survey.

Coordinated and negotiated numerous employee incentive campaigns/programs.

Instituted a new employee benefits package.

Dynamically managed numerous organizational projects, which increased training and mentoring throughout the enterprise.

Contributing author of employee manual covering progressive discipline procedures, code of conduct, and benefits information.

Introduced the company’s first formal Corporate Apparel program, creating a flexible and well-received tool adopted company-wide.

Developed/revised job descriptions for upper management/officer positions.

“Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.

Saved the company thousands of dollars annually by reducing reliance on employment agencies.

Spearheaded numerous Community events to raise money for local non-profit organizations.

Professional Experience (Continued)

JPMORGAN CHASE — Lake Charles, Louisiana, USA

Banking and Financial Services Provider

Vice President SWLA District, Branch Manager, 2008 to 2009

Effectively managed and fulfilled a broad range of Management and HR functions, including recruiting, interviewing, hiring, and training branch employees. Responsible for the communication of all policies and procedures, including benefits, performance appraisal reviews, salary administration, disciplinary action, training, coaching, mentoring, and managing HR records at the local level. Resolved conflicts between employees/customers/vendors, coordinated community involvement, effectively coached and mentored team members at multiple locations throughout the organization. Responsible for

assessing/evaluating/documenting employee performance (efficiencies and deficiencies) and communicating the result through annual performance appraisal reviews, as well as recommendations (goal attainment), progressive discipline, terminations, and comp-ratio information to the employee. I successfully fulfilled the role of the local HR Liaison between the corporate HR department and the local employee base, encompassing all levels of HR categories. I successfully fulfilled the previously referenced duties while managing multiple locations, generating millions of dollars in profits for the organization, and developing and coaching a competent, dynamic, highly qualified, and successful diversely talented pool of team members.

Key Results:

Effectively and strategically onboard, orient, train, coach, and mentor branch/district personnel.

Effectively served as compliance advocate, leading assigned locations to a Green (perfect) compliance audit.

Reworked new-hire orientation program to include HR information and company resources.

Proven track record of developing and coaching high-performance team members

Strong probing, listening, analytical, problem-solving, and decision-making skills to effectively uncover and resolve complex employee issues.

Distinguished ability to lead, manage and grow people, grow profits, and develop and cultivate long-term relationships.

Proven track record of solid team-building skills.

WELLS FARGO & CO. — Lake Charles, Louisiana, USA

Banking and Financial Services Provider

Branch Manager, 2000 to 2008

Scope of Responsibility: Human Resource/Employee Relations Liaison, Community/Public Relations

Key Results:

Effectively and strategically on-boarded, oriented, trained, coached, and mentored branch/district personnel.

Supervised, coached, and counseled employees.

Affirmative Action job file Compliance and Administration

Salary Administration

Performance Appraisal evaluation, documentation, communication

Employee training and career development

oFormulation of the individual employee development plan

WF Mentoring program Mentor/Mentee

Regional Diversity Committee

Maintain industry regulation standards

Internal audit prep and examinations

Administration of background checks and drug screens

Supervision of all staff annual regulatory compliance training

Education & Certifications

UNIVERSITY OF PHOENIX — Phoenix, Arizona, USA

Masters of Arts in Organizational Management-Human Resources, 2004

CATAWBA COLLEGE — Salisbury, North Carolina, USA

Bachelor of Science in Business Administration-Marketing, 2000

Certifications:

PHR (Professional in Human Resources)

CM (Certified Manager)

References available upon request

Contact this candidate