Customer Service Executive Assistant

NANCY HARLOW

Mountain View, CA *****

Home 650-***-****

Cell 650-***-****

********@***.***

OBJECTIVE: Seeking a position in which I can utilize my Administrative skills and Accounting skills for mutual benefit.

SUMMARY: Over 15 years experience in Office Administration. Responsible for arranging travel for Executives and also setting up meetings for owner with customers.and ordering supplies and computer software and hardware for office. Software programs include Quickbooks, Excel, Word and Outlook. Customer service oriented with great networking skills. F/C Bookkeeping up to F/S.

Ability to multi-task and communicate effectively with Customers, Vendors and Employees.

WORK EXPERIENCE Oct. 2010, to March 2022

Office Manager- South Bay Design and Landscaping San Jose, CA

Assistant to the President. Setting up meetings with customers and vendors. Calendar management for owner and Estimator. H/R duties, travel arrangements, Workers' Comp, Liability Insurance renewals.

Bank & Credit Card reconciliations. Customer service functions

F/C Bookkeeping

Net4Site LLC Santa Clara, CA January,

Executive Assistant 1 Year 2009-2010

A/P,A/R, SOWs, Amendments for PO#s from SAP.

Time and expense entry for Consultants into the SAP SUS system

P/R monitoring, accounting supervision,tax reporting to various states

Assistant to the President. Job Costing reports, Bank & Credit Card reconciliations

OFFICE MANAGER

Janet Bell and Associates, Menlo Park, CA 4 Years 2005-2009

Performed F/C Bookkeeping including P/R, H/R tasks, Workers’ Comp and Liability insurance reports, premiums and audits. Wrote Injury and Illness program and implemented MPN program to save company thousands of dollars on premiums

Billed customers and created project budgets in Excel and job cost reports.

Planned and organized events (Christmas parties, conventions, off-site meetings)

OFFICE MANAGER

Pacific Coast Tree Service Pacifica, CA 6 Months 11/2004-6/2005

Performed Full Charge Bookkeeping including Financial Statements, A/P, A/R, P/R

Receptionist and administrative assistant

BUSINESS MANAGER

Courtesy Tow Service, San Jose, CA 15 Years

Perform F/C Bookkeeping including P/R, H/R benefits, obtain quotes for insurances and calculate and pay premiums, do audits.

Assistant to the President

Responsible for initiating collection program for company to generate $50K plus annual revenue

DMV permits, government contract and all other licenses

Responsible for hiring and firing clerical personnel and for giving written and verbal warnings.

Resolve customer complaint issues.

Set up of 2 new companies including Sales Tax Permits, Business Licenses, Accounting Programs, Bank accounts and hiring of personnel.

EDUCATION

De Anza College, Paralegal Certificate, Accounting 1990-1995

Win Business School - Business Certificate

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