Customer Service Transportation Supervisor
Resume:
Randy L. Yeager
Harrisburg, PA 17112
********@*****.***
Objective:
I am a combat veteran of the US Army looking for a position with a company that will allow me to use my extensive knowledge and experience gained over 25 years in the transportation industry to help maximize business productivity while providing an atmosphere for personal and professional growth.
Experience:
C.R. England
10605 Allentown Blvd
Ono, PA 17077
08/2021-12/2021
Transportation Account Manager
Responsible for the day-to-day oversight of customer accounts of inbound and outbound intermodal shipments from the ports of Chester (PA) and WIlmington (NC), including management of drivers, customer service and office staff. Responsibilities included accountability to metrics dictated by customer contracts and company expectations to include safety, on-time delivery utilization, asset management, growth and efficiency.
Duties and Responsibilities
-Management of freight, including management of driver’s hours under DOT regulations to ensure freight is delivered in a safe and timely manner.
-Manage use of all assets including trucks and trailers with an emphasis on efficient utilization.
-Work with Safety department to track trends, be proactive and determine root causes and solutions for accidents and other safety concerns.
-Manage and control financial aspects of account including efficiency of resources (fuel, drivers, equipment, maintenance costs, etc) as well as other costs to the account.
-Hire, train and manage the performance of office staff and drivers.
-Work with other department leaders to establish goals, align priorities and define departmental processes.
-Review and produce periodic reports for accuracy and opportunities for account improvement.
-Keep company leadership informed of project priorities. Skills and Specifications
-Understanding financial health of accounts, particularly profit and loss statements.
-Able to handle multiple tasks and work effectively, independently or in a team environment.
-Ability to practice and observe safety rules and regulations and effectively encourage others to do so at all times.
-Work productively and collaboratively with direct supervisors and peers.
-Display and encourage teamwork and willingness to solve problems
-Provide excellent customer service.
-Ability to work with office equipment.
-Proficient with Microsoft Office suite, Excel and other reporting capabilities.
-Knowledge of industry-specific logistics programs (TMW, XRS, Kronos, etc).
-Excellent interpersonal skills with drivers, other personnel, customers and management.
Experience:
Fresenius Medical Care/TruBlu Logistics
15 Ritter Way
Lebanon, PA 17042
09/2019-5/2021
Transportation Supervisor
Responsible for meeting established distribution related quality, service, safety, compliance, cost, and management objectives in a designated distribution center. Responsibilities include dispatching, route planning, and customer interaction/service. Duties and Responsibilities
-Supervise the functions of the transportation team to ensure established goals are met while adhering to company standards and guidelines, as well as local, state and federal regulations.
-Manage the transportation group staff of over 50 drivers and office employees, located in PA, MD, VA, NJ and DE, in day-to-day activities, providing developmental performance feedback as well as annual performance evaluations.
-Ensure all employees are properly trained in Good Manufacturing Practices, Health and Safety procedures, Compliance programs (both corporate and DPD specific), and other pertinent policies and procedures.
-Implement succession-planning processes by providing developmental training opportunities to identified personnel.
-Make appropriate decisions to ensure the total freight and distribution operating expense budget is met on an annual basis.
-Create and manage databases that detail transport activities, employee schedules and personnel records.
-Ensure the achievement of OSHA related targets for recordable incidents and lost time incidents. Identified trends and issues and addressed appropriately, including implementing corrective action procedures where necessary.
-Established and adjusted work procedures to meet production schedules.
-Ensure the appropriate identification, analysis, and resolution of work problems and issues by employees, providing direct analysis and resolution for the more complex issues.
-Identify and control fleet specific key performance indicators to ensure continuous improvement in the operation.
-Made recommendations and implemented procedures to improve methods, performance, and quality of service, as well as changes in working conditions to increase efficiency.
-File claims on shortages, damages, and overages and perform follow-up as needed.
-Select and contract with common carriers when needed, negotiated rates to ensure the lowest possible freight charges are incurred while meeting company service requirements.
-Oversee implementation and application of all DOT regulatory requirements including, but not limited to Gross Vehicle Weight (GVW), hours of service, and accident investigation.
-Develop and implement strategies to ensure achievement of fleet utilization targets to improve customer service levels.
-Collaborate with sales, customer service, and external customers to resolve issues and drive new revenue.
-Manage and assist with key projects to develop and implement cost containment strategies while improving service and overall compliance.
-Coordinate the transfer of goods between warehouses, plants and cross-docks and schedule shipments of medical supplies with freight-forward ocean carriers.
-Responsible for hiring, coaching, and counseling employees, including performance reviews, disciplinary action and terminations.
-Assist with various projects as assigned by direct supervisor. Skills and Specifications
-Proficient in KPI and office software to include Roadnet, XRS, Comdata, SAP and Kronos.
-Excellent leadership, negotiation, and organizational skills.
-Able to communicate intimately with others.
-Ability to delegate duties.
-Motivation of transportation staff members.
-Able to efficiently and effectively handle shifting and multiple priorities.
-Strong problem-solving skills.
-Solid computer skills. (Word, Excel, Powerpoint)
-Ability to lead, and influence employees.
Experience:
McKesson Medical-Surgical
1400 AIP Drive
Middletown, PA 17057
04/2014-09/2019
Transportation Supervisor
Plan, prepare and implement all day-to-day logistical activities for a medical supply distribution company. Manage, supervise and monitor fleet operations. Supervise workloads, schedule all routes, tasks and other related functions for a staff of nearly 50 final mile and long haul drivers. Create, maintain and manage all databases relating to transportation activities. Ensure compliance of DOT and company safety standards in transportation functions. Ensure maintenance of vehicles in good running condition. Interviewing, hiring and training all transportation employees. Initiate cost efficiency measures in transportation operations. Implement environmental laws, procedures and processes. Build internal and external customer relationships. Duties and Responsibilities
-Monitor driver performance and efficiency through use of Xata XRS and Roadnet systems.
-Implement organizational objectives as dictated by management.
-Allocate driver assignments.
-Ensure compliance with all DOT and company safety standards.
-Maintain all vehicles in top working order.
-Manage databases that detail transport activities, employee schedules and personnel records.
-Create Metrics reports.
-Hiring and firing recommendations, training staff in department and FMCSA policies and procedures.
-Share and update employees on information about new laws or technological advances.
-Serve as a point of contact for customers, building relationships and addressing complaints.
Skills and Specifications
-Excellent leadership, negotiation, and organizational skills.
-Able to communicate intimately with others.
-Ability to delegate duties.
-Motivation of transportation staff members.
-Able to efficiently and effectively handle shifting and multiple priorities.
-Strong problem-solving skills.
-Solid computer skills. (Word, Excel, Powerpoint)
-Ability to lead, and influence employees.
Experience:
The Harrisburg News Company
980 Briarsdale Road
Harrisburg, PA 17106-0307
04/20007-04/2014
Distribution Manager
Distribution Manager responsible for planning, coordination, and organization of the distribution and storage of materials and products. Generated and monitored the arrangement and shipping of products and goods from the distribution center to customers within my jurisdiction. Duties include stock control, transportation, warehousing, cost control, employee training and ensuring structures are in place to monitor the flow of goods and materials.
Duties and Responsibilities
-Supervise the cost, quality, quantity, and good efficiency of the storage and movement of products.
-Control and coordinate the order phase and colligative information systems.
-Establish and implement business strategies, plans, and objectives.
-Analyze information to monitor plan performance improvements and product and goods demand.
-Manage and allocate staff resources in accordance with changing needs.
-Manage and allocate employee and financial resources.
-Arbitrate and negotiate with suppliers and customers.
-Implement and support programs and policies of organization.
-Analyze logistical problems, develop new solutions.
-Implement safety and health procedures among transport staff. Skills and Specifications
-Excellent leadership, negotiation, and organizational skills.
-Ability to communicate intimately with others.
-Ability to delegate duties.
-Motivation of transport staff members.
-Ability to efficiently and effectively handle shifting and multiple priorities.
-Sturdy problem-solving skills.
-Solid computer skills.
-Ability to lead and influence others.
Experience:
United States Army
121 Transportation Co.
1000 E. Cumberland St.
Lebanon, PA 17042
(Ft. Dix, NJ)
09/1988-09/1994
88M10 - Heavy Vehicle Operator
Operates complete US inventory of wheeled vehicles and equipment over varied terrain and roadways in support of combat operations. Manage entrucking and detrucking of personnel being transported. Oversee and confirm proper loading and unloading of cargo on vehicles and trailers. Secure cargo against inclement weather, pilferage, and damage. Operate vehicle material handling equipment (MHE), as required. Employ land navigation techniques. Knowledgeable with the operation of radios and vehicle-mounted weapons systems. Perform vehicle self-recovery and field expedients to include towing vehicles. Corrects or reports all vehicle deficiencies; supports mechanics where necessary. Prepare vehicles for movement/shipment by air, rail, or vessel.
Summary of Qualifications:
-AIT trained at Ft. Dix NJ, graduating first in class. (Received Army Achievement Award)
-Licensed to operate all wheeled vehicles in US Army inventory.
-Attended 4 defensive driving schools, graduating first in each class.
-Specialized training in operating all vehicles in chemically contaminated aread, the procedures for proper decontamination as well as convoy security and ambush defense.
-Winner of the 121st Transportation Co’s driver rodeo 6 years in a row. In charge of convoys in combat situations in Saudi Arabia, Iraq and Kuwait in support of the 3rd Armored Division, 7th corps, 2nd COSCOM, as part of Operation Desert Shield/Storm.
-Logged over 18,000 miles, accident free, during a 3 month period of combat duty.
-Assigned to various transportation activities in support of the state of Pennsylvania in critical situations.
Honors Received
-US Army Achievement Award
-Southwest Asia Service Medal
-National Defense Service Medal
-Kuwait Liberation Medal
-Honorably Discharged
Education
Grand Canyon University
3300 West Camelback Rd
Phoenix, AZ 85017
Major: Secondary Education - Social Studies/History GPA: 3.8
Relevant Coursework, Licenses and Certifications:
Achieved Dean’s list with GPA of 4.0 for 3 consecutive semesters. Relevant coursework: Economics, Instructional Technology, Classroom Diversity, Classroom Instruction, Enhancing Student Achievement, English as a Second Language Learners.
*During this time, completed non-accredited courses in basic and intermediate sign language.
Harrisburg Area Community College
One HACC Drive
Harrisburg, PA 17110
Associate’s Degree 06/1988
Major: Secondary Education - Mathematics/History
GPA: 3.2
Relevant Coursework, Licenses and Certifications:
Statistics, World History, WOrld Cultures, Ancient Civilizations, United States History, American Civil War, Effective Public Speaking, Geology. Kutztown University
15200 Kutztown Road
Kutztown, PA 19530
Major: Secondary Education - Mathematics
GPA: 2.8
Relevant Coursework, Licenses and Certifications:
Psychology, Calculus, Differential Equations, Computer Programming, Effective Public Speaking.
References:
Tim Froelich
7419 Viewcrest Dr.
Harrisburg, PA 17112
********@*******.***
Brenda Chambers
100 Towsend Rd - Apt 7
Hummelstown, PA 17036
***********@*****.***
Dave Hankins
3101 High Point Dr.
Flower Mound, TX 75022
**********@*****.***
Contact this candidate