Scrum Master Product Owner

Name

Nange Tracy

Mobile 539-***-****

Email: ***********@*****.***

Summary

An accomplished and results-oriented professional with 7 years of experience as a scrum master who has the ability to create an environment where conflict is transformed into productive conversations that bond people together instead of disagreements that tear people apart. Communicate clearly, understanding and adapting to others' communication styles, in verbal and written formats with hands-on experience driving organization’s growth through implementation of agile best practices. Demonstrated expertise in using tools like JIRA and Confluence, Azure deVops with knowledge of RALLY and TFS respectively. Skilled at increasing workflow productivity and efficiency by identifying areas of improvement in software and product development process. Adept at coordinating all scrum ceremonies, including sprint planning, daily standups, sprint retrospectives, sprint demos, story grooming, and release planning. Strong leadership abilities with a track record of coaching organizations and teams on agile values and principles (Agile Manifesto) and advising them on Agile Best Practices. Excellent communication, analysis, interpersonal, and conflict management skills.

Areas of Expertise

Process Improvement

Agile Project Management

SAFe Scrum Master/ Kanban

ServiceNow

Team Leadership & Mentoring

Relationship Management

Agile Team Transformation

Agile & Engineering Processes

Automated Testing

Conflict Management/Resolution

Tools & Environments

Tools: JIRA, Confluence, RALLY, TFS, Microsoft Office Word, Excel, Power point.

Agile Flavors: Scrum, Kanban, Lean, SAFe.

Operating Systems: Windows, Linux.

Career Experience

Bank OF America (Financial) (Houston Texas) 02/2020 – Present

Scrum Master

Guide the team to ensure they understand the importance of technical excellence and reliability. Use metrics such as cycle time and cumulative flow diagrams to coach the team into higher performance. Utilize lean-agile framework for smooth management of delivery across multiple projects. Steer the transformation of a team with waterfall SDLC into Agile, while acting as an agile coach. Ensure smooth execution of Data Science Platform project/product deliverables using agile methodologies by guiding and assisting the team of product owner, architects, business analysts, and development team. Streamline and manage data engineering projects using agile methodologies. Understand scope and priority for customer initiatives through collaboration with program managers. Adhere to SDM policies and procedures, while driving continuous improvement and quality improvement plans. Devise and implement plan for upcoming scrum scope by liaising with architects, technical delivery leads, and scrum team. Produce and maintain KPIs and burn down charts on Sprint progress, backlogs, risk and productivity of the scrum teams.

Facilitate scrum ceremonies such as daily stand-up meetings, backlog grooming, sprint planning, sprint reviews/demos, and sprint retrospectives

Assist the scrum team to become a self-organized, cross-functional, and highly efficient team that delivers high-quality products

Facilitate documenting and executing the team's continuous improvement plan, based on retrospectives

Senior Scrum Master will clarify deliverables and assignments and remove impediments

Provide leadership with metrics necessary to make decisions

Determine ways to improve throughput, velocity, and allow the team flexibility to self-manage themselves especially on items identified from the retrospective

Continuously seek to improve team performance by promoting joint accountability for results and solving productivity issues

protect the team from outside distractions

Remove obstacles in order to continue to deliver create and maintain the appropriate channels for open communication within the scrum team to create a trusting and safe team environment

Wells Fargo (Massachusetts, west spring field ) 01/2018 – 01/2020

Scrum Master

Work with the team to identify and mitigate risks that the team can then manage, escalating risks that the team cannot manage to leadership. Grow an environment that encourages celebration when things go well and learning when things don’t go well. Expertise in SDLC models as well as in-depth knowledge of traditional project management principles and practices. Created sprints for all iterations and developed a roadmap for all scrum teams and across the organization. Assisted team members in gaining knowledge about agile through Agile fundamental training and easing their transition from Waterfall. Organized scrum events, such as sprint planning, daily scrum, sprint review, and sprint retrospective.

Saved the company hundreds of thousands of dollars by evaluating risks related to requirements implementation, testing processes, project communications, and training.

Coached and mentored cross- functional teams to self-organization and maturity.

Increase productivity and efficiency through software/Product Development process improvement identification.

Successfully delivered major initiative on-time through defect and bug resolution.

Implementing simple, adaptable methodology rules to deliver business value reliably.

Texas Department of Criminal Justice (Huntsville Texas ) 12/2015 – 12/2018

Scrum Master

Collaborate with and support the Product Owner, Designers, and Developers to ensure alignment on the product roadmap and sprint goals, deliver incremental value each sprint, improve squad processes, and develop sprint reports. Facilitated sprint retrospective events by creating an environment where problems can be raised without fear of blame, retribution, or being judged, with emphasis of problem solving. Established a productive environment where team members own the product and enjoy working on it. Work closely with the Product Owner to identify best ways of prioritizing the Product Backlog. Work together with the Team to make sure all impediments are identified and resolved. Coach, teach, and mentor the team to adhering and living with agile best practices and Values and Principlessupport multiple enterprise-grade product development teams that focus specifically on digital technology-based solutions.

Collaborate with and support the Product Owner, Designers, and Developers to ensure alignment on the product roadmap and sprint goals, deliver incremental value each sprint, improve squad processes, and develop sprint reports.

Communicate and mitigate impediments, risks, concerns, and cross-team dependencies to the appropriate leader to maintain team velocity.

Collaborate with the other Scrum Masters to champion Scrum practices and values within and across teams, coach others on these practices, and align and guide the teams to self-organize to maximize the value delivered.

Facilitate scrum rituals, meetings, tool configuration, and any necessary decision-making processes for the team (including sprint planning, daily standups, sprint reviews/retrospectives, etc.).

Monitor, analyze, and present team performance reporting and analytics including burndown/burn-up charts, sprint velocity, capacity planning, sprint status, defect tracking, etc.

Facilitate backlog refinement meetings using relative effort estimation techniques and ensure clear and concise product backlog items. Support the Product Owner as needed to prioritize the Product Backlog to maximize value.

Lead by example, demonstrating initiative, servant leadership, proactive communications, consensus building, adaptability, and teamwork.

Achieved best value and satisfied business owners/customers by coaching product owner regarding the scrum processes.

Led and executed projects successfully using agile tools, like Atlassian JIRA, Confluence with some knowledge on RALLY and TFS tools.

Education

Bachelor’s Degree in Business Management

University of Buea

Certifications

PSM1 (Scrum.Org)

CSM (Scrum Alliance)

Safe 5.0

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