Data Entry Customer Service

Brenda Harper

214-***-****)

Dallas TX *****

**************@*******.***

OBJECTIVE

Dedicated and experienced professional seeking a position in a reputed organization where I can enhance my professional customer service skills, capabilities and knowledge in an organization. And use my exceptional interpersonal and communication skills. SKILLS

Problem Solving

Team building

Communication

Time management

Customer Service

Adaptability

EDUCATION

High School

Woodrow Wilson, 1978

Dallas, TX

EXPERIENCE

April, 2017- August, 2022

Customer Service Clerk

Volunteers of American

Hutchins, TX

• Verifies and reconciles all item entered in the system.

• Answer calls regarding service questions, billing issues and general client concerns

• Supplies statistical information to facility and corporate personnel.

• Answering questions about client's schedules and sign out time via phone, email.

• Entering Daily actives on spread sheet.

• New arrival, intakes, discharges.

• Customer Service, Handled inbound calls.

• Ensure all documentation is accurate and turn in monthly. Oct, 2011 – March, 2017

Precision Employment - Dallas, TX

Employment Specialist/Intake Coordinator

• Assist client in job readiness, improving interviewing skills, preparing resumes and seeking meaningful employment.

• Review reports and records prepared by staff for completeness, accuracy and timely completion.

• Helped by answering questions on call and also completing their requests.

• Coordinates all aspects of the intake all aspects of the intake.

• Maintain good working relationships with other criminal justice agencies.

• Resolve issues on phone about policies and concerns to support positive experiences.

• Create file folders in the computer for residents.

• Create folders for case managers and for the security sign out.

• Keeping case manager supervisor up on all intakes in discharges.

• E-mailing daily activity report to three difference facility. Oct, 1996 – Oct, 2011

The Way Back House, Inc, Dallas, TX

Data Coordinator/Residential Supervisor

• Data entry of new intakes, monitoring, filing, employment verification.

• Generate spreadsheets with specific billing requirements, distribute reports.

• Process Client assessment payments, record and maintain savings account reviews.

• Maintain all billing report for auditing. Signing residents in and out.

• Printing employment work sheets, input scheduled work time and days.

• Scheduled special group, for special resident's needs.

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