WILLIAM GIOVANNI

P.O. Box ****, Orange, Connecticut 06477

Telephone: 203-***-**** Email: ads2un@r.postjobfree.com

My goal is to join a progressive organization where I can make use of my immense level of credit and debt collection experience, experience in accounting, banking, a vast knowledge in consumer and commercial law, business operations with strong communication and negotiation skills to mentor a junior officer and managers to utilize my talents to upgrade their hands on learning experience with an emphasis on compliance, improving effectiveness sales revenue and growth.

2022 – Present-Remex Inc., Wallingford, CT Regional Vice President

National Collection agency utilizing Revenue Cycle approach and full automation in servicing its clients. Main responsibility is Marketing for New England territory. Responsibility for bring in $12MM of new business in the first 6 months

2010 - 2021 Century Financial Services, Inc., North Haven, CT (owned by Yale New Haven Healthcare) Director of Operations & General Manager

As Director of Operations for Century Financial Services, I worked closely with hospital and physician practices to create optimal revenue workflows, starting with the initial patient telephone call until complete account resolution. As Director who has more than thirty years of experience in consumer collection operations and has been instrumental in developing and leading various strategic initiatives, my healthcare experience includes over twenty years in oral surgery, otorhinolaryngology, urology, general dentistry, periodontics, physician collections, Medicare, Medicaid, commercial insurance, self-pay and free care. My professional interests include financial analysis to identify opportunities and trends, workflow improvements, practice leader support, and implementation of strategic growth initiatives. In addition to stream lining the day-to-day operations of a multi-state collection agency specializing in healthcare receivables, early out programs, system run out of receivable programs and other specialized receivables as assigned, Century achieved a gross revenue from 650K to $2MM on average per month.

2008 -2010 Franklin Trust Federal Credit Union, Hartford, CT

Collection Manager & Loan Committee

Manager in charge of all share draft, VISA, personal, automobile, home equity, mortgage and charged off loans. Reduced legal fees and commissions by training staff in filing small claims court documents and instructing staff to attend court and or bankruptcy meetings. Trained staff in probate court proceedings and estate follow up to reduce work and fees paid to outside collection attorneys.

2006 -2008 Verizon Wireless, Meriden, CT Marketing Coordinator

Achieved awards for servicing customers on equipment, payment plans and contract renewals. Met goals every month which resulted in extra bonus for team members including oneself.

1989 - 2006 Waterfront Enterprises Inc. New Haven, CT

Comptroller and Borrowing Relationship Manager

Full responsibility in conjunction with the CEO for all-corporate borrowing and banking relationships. In addition, negotiated all business insurance’s such as pollution, umbrellas, excess lines, workers compensation, commercial automobile, tug boat and barge. Responsible for maintaining employee benefit packages including life, health and 401k supervision. Knowledge of Jones Act. Adjudicated unemployment claims and minor company litigation issues before actual attorney involvement. Financed transactions from $5K to $25MM. Examples of the instruments negotiated were leases, revolvers, term debt, marine finance, air craft, real estate, rolling stock, construction equipment, accounts receivable and other facets of corporate borrowing. Worked with accountants for quarterly and year end presentations.

EDUCATION

University of New Haven West Haven, CT Graduate School-Legal Studies-non grad.

University of New Haven West Haven, CT BS Business Administration

Quinnipiac University Hamden, CT AS Accounting * President of Class

SUMMARY OF QUALIFICATIONS:

Expert in all types of Receivable Collection management and people. Ability to train staff. My interests and experience have focused on quality management, strategic thinking, training and culture development with in teams.

Formal bank credit department training.

Ability to read and interpret all types of loan documents, security agreements, contracts, tax returns, and financial statements.

Reducing costs in operations, insurance and financing.

Versed in all types of credit and collection be it consumer or commercial. Have total knowledge of financial transactions from $5K to $30MM with first and second party lenders involving real estate, commercial equipment, leases, revolving lines of credit, maritime loans, aircraft, rail cars, account receivables and other facets of corporate borrowing.

Approved and assigned credit limits to customers

Knowledge of Excel, Word, Windows, Commercial Legal Software, Passport, Banko, Transunion, Cloud Dialer Operations, Word Perfect, FDCPA, Regulation F, Regulation Z, Patriotic Act, HIPPA, Bankruptcy Procedures, Credit Counseling, JST collection software D & B, Accurint, Choice Point, credit reports, tax returns, financial statements, ADP electronic payroll and third party collections.

Total knowledge of insurance from Jones Act, Workers Compensation, Liability, Maritime, Pollution, Medicaid, Medicare, Life, Health, Liability and Umbrellas. Directed staff in all types of insurance claims.

Recent certificates of continuing education:

How to Communicate with Tact, Professionalism & Diplomacy

The Essentials of Collection Law

Preventing and Handling Workplace Harassment and Discrimination

Sexual Harassment Discrimination Prevention Training

Member of ACA International Association of Collection Professionals

Notary Public

Member National Healthcare Collectors Association

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