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Customer Service Assistant Manager

Location:
Arlington, TX
Posted:
October 18, 2022

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Resume:

Vincent Benn

**** ** ******** ***** *********, TX 76002 626-***-****

Summary

Expert in Operations Management and Ground-Up Development of business processes Results oriented professional with experience in Operations and Customer Relations

Skills

Excellent Interpersonal Communication, Written, and Presentation Skills

Great Organizational Skills

Proficient with MS Office applications

Demonstrated commitment to outstanding customer service

Flexible quick learner that can adapt to new systems and environments

Able to Manage a pipeline and work in a fast-paced environment to meet deadlines

Able to Complete detail-oriented work with a high level of accuracy and within production standard guidelines

Professional Experience

MrCooper Funder/Closer - Funding Dept Nov 2020 – March 2022

Review files in preparation for funding process.

Work with Account MGRS/Processors, Closers, Title Co. and Brokers on conditions needing clearance in-order for loan to Fund.

Provided necessary documentation to Banks for Wire Distribution.

Preparing files for Purchase and Insuring purposes.

Responsible for clearing existing exceptions for loans up for Purchase.

MrCooper Loan Solution Specialist FLASH Division January 2020 – Nov -2020

Review files in preparation for purchasing process for all Lender providers.

Clear necessary conditions, and compliance issues in order for loan to clear audit regulations.

Work with Lenders, Sales Coordinators, Account Executives, Processors, Underwriters and Managers on conditions needing clearance in-order for loan to Fund.

Preparing files for Purchase and Insuring purposes.

Responsible for clearing existing exceptions for loans up for Purchase

MrCooper / Pacific Union Financial May 2018 – Jan - 2020

Review files in preparation for closing process.

Work with Account MGRS/Processors, Title Co. and Brokers on conditions needing clearance in-order for loan to Fund.

Provided necessary documentation to Banks for Wire Distribution.

Preparing files for Purchase and Insuring purposes.

Responsible for clearing existing exceptions for loans up for Purchase.

Purchase Auditor- Correspondent Lending August 2016 – May -2018

MrCooper / Pacific Union Financial- Farmers Branch, TX

Review files in preparation for purchasing process for all Lender providers.

Clear necessary conditions, and compliance issues in order for loan to clear audit regulations.

Work with Lenders, Sales Coordinators, Account Executives, Processors, Underwriters and Managers on conditions needing clearance in-order for loan to Fund.

Preparing files for Purchase and Insuring purposes.

Responsible for clearing existing exceptions for loans up for Purchase.

Closer- Consumer Marketing Division April 2015 – Aug - 2016

PNMAC-Private National Mortgage Acceptance

Company- Fort Worth, TX

Responsible for closing all loans sold to Investors.

Review files in preparation for closing process.

Work with Account MGRS/Processors, Title Co. and Brokers on conditions needing clearance in-order for loan to Fund.

Provided necessary documentation to Banks for Wire Distribution.

Preparing files for Purchase and Insuring purposes.

Responsible for clearing existing exceptions for loans up for Purchase.

Funder –Wholesale Division Jan 2013 – April 2015

CMG Financial - Irving, TX

Responsible for Funding all loans sold to Investors.

Review files in preparation for funding process.

Work with Account MGRS/Processors, Closers, Title Co. and Brokers on conditions needing clearance in-order for loan to Fund.

Provided necessary documentation to Banks for Wire Distribution.

Preparing files for Purchase and Insuring purposes.

Responsible for clearing existing exceptions for loans up for Purchase.

Supervisor – Records MGT Branch Ops Sep 2012-Nov 2013 Manpower Agency Iron Mountain - Irving, TX

Responsible for Managing Imaging Area for Iron Mountain Customer loans sold to Investors.

Established performance standards, evaluated job performance, and administered disciplinary actions as required.

Ensured all routine processes were completed on schedule; including data input, routing of documents for storage, archiving and file restoration.

Provided training and developed career paths for all direct reports

Worked with all Team Leader Levels to identify training needs within the department and ensured proper training and guidance was afforded to all team members to provide an environment in which everyone was able to reach their full potential

Supervisor – Mortgage Branch Ops Dec 2011-May 2012

METLIFE HOME LOANS- Irving, TX

Responsible for managing Closing Area for all Met Life loans sold to Investors.

Ensured all routine processes were completed on schedule; including data input, routing of documents for funding deadlines.

Responsible for Exception/Deficiency Process within area insuring all required docs are received, and uploaded for Funding purposes.

Established performance standards, evaluated job performance, and administered disciplinary actions as required.

AVP MLO Manger Texas Post Closing 2007 — 2011

BANK OF AMERICA — Fort Worth, TX

Responsible for managing a staff of over 40 employees by monitoring workflow and operational efficiency in order to recommend changes and operational improvements

Create and implement imaging-based work flows to support the corporate paperless initiative

Work with senior management to ensure the successful opening of the Texas Imaging Plant

Share expert support and knowledge of FMS and Legacy Bank of America systems to incoming Senior Management

Provide business representation and subject matter expertise for the in-house imaging project to process loan files in the CLD imaging plant in Tampa, FL And Texas

Manager – File Management Services: 2006 — 2007

COUNTRYWIDE HOME LOANS, INC — Simi Valley, CA

Responsible for operations, maintenance and production processing for multiple units including Mail Receipt and Document Prepping ensuring all routine processes complete on schedule including the input of data, routing of documents for storage, archiving and file restoration.

Ensured all routine processes were completed on schedule; including data input, routing of documents for storage, archiving and file restoration.

Established performance standards, evaluated job performance, and administered disciplinary actions as required

Provided training and developed career paths for all direct reports

Worked with all Team Leader Levels to identify training needs within the department and ensured proper training and guidance was afforded to all team members to provide an environment in which everyone was able to reach their full potential

Manager – File Management Services 2005 — 2006

COUNTRYWIDE HOME LOANS, INC — Simi Valley, CA/Tampa, Florida

Responsible for a staff of 1 Assistant Manager and 25 employees in for Records Management, a sub-group within File Management Services

Responsible for the development of training, procedures, and system enhancements in order to start process in the Fl site for File Management Services.

Actively participated in production/operations meetings to assist in the communication of departmental issues and opportunities within the (CLD) Correspondent Lending group.

Work closely with other departments to resolve customer conflicts and ensure customer satisfaction

Managed files received and ensured they were stored according to company standards

Professional Experience (continued)

Assistant Manager 1/2005 — 10/2005

Countrywide Home Loans, Inc — Simi Valley, CA

Responsible for day-to-day functions within File Management services

Provided excellent customer service by assisting and responding to customer inquiries and complaints

Reported to senior management of departmental functions, internal audit, projects

Worked closely with vendors on their deliverables to ensure satisfaction of their customers

Team Leader – File Management Services 2001 — 2005

COUNTRYWIDE HOME LOANS, INC — Simi Valley, CA

Responsible for day-to-day functions within File Management services

Provided excellent customer service by assisting and responding to customer inquiries and complaints

Reported to senior management of departmental functions, internal audit, projects

Worked closely with vendors on their deliverables to ensure satisfaction of their customers

Certifications

Team Leader Certification Recipient

FASTER Silver Certification Recipient

Off Note

Proven leadership ability, including handling of personnel issues, mentoring, training and developing associates



Contact this candidate