BIKRAM ADHIKARI ROSE RHAYAAN BY ROTANA
To secure a position with a progressive company in which my experience and abilities can be fully utilized, and which will offer opportunities for growth
HIGHLIGHTS Well conversed English communication and can deal with all level of personalities with
excellent creative ideas, have strong organizational skills, a fast learner able to handle
pressure in demanding work environment.
Position Desired: Head Housekeeping Supervisor
School Leaving Certificate (Nepal SLC Board )
Higher level (Hotel Management) (Higher Secondary Education Board Nepal)
AWARDS AND ACHIEVEMENTS
Successfully completed cross exposure as Head Housekeeping Supervisor
White Glove winner for consecutive Months
Colleague of the month winner for consecutive Months
RGSS – Guest recognition
Awarded with GM Appreciation letter and star of the month.
Rose Rayhaan by Rotana Hotel Dubai. UAE from 7th Sep 2014
Designation: Housekeeping Supervisor
Rose Rayhaan by Rotana Hotel Dubai. UAE From17thNov 2012
Designation: Senior Room Attendant
Increasing the loyalty and satisfaction of customers
Dealing effectively with customer complaints
Developing ideas to increase performance
Delivery of On Job Skills Training
Providing exceptional housekeeping services in resort and hotel
Strong knowledge of safety policies and procedures
Remarkable ability to respond to emergency situations
Immense ability to work with a flexible schedule
Ability to provide efficient customer service
Knowledge of 5 star cleaning equipment and procedures
DUTIES AND RESPONSIBILITIES
Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
Inventories cleaning supplies & linen stock to ensure adequate supplies.
Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling’s and also enforces to the hotels standard operating procedures.
Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
Rewards employees who use their empowerment to meet or exceed guest expectations.
Print all housekeeping related reports and traces from PMS.
Assists in controlling expenses by the housekeeping department.
Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
Co-ordinate with vendors e.g.: Pest control, Laundry services and other outsource services.
Attend to any guest complaints and take service recovery measures if required.
Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.
Telephone Techniques (HOW MAY I HELP YOU) Standard of Hospitality Industry by Rose Rayhaan by Rotana
Basic computer knowledge
English language intermediate course passed getting 90% by student language (HMG) Nepal.
Advance in internet skill &knowledge in opera system ver 5.0.
Managing your careers training programmed
Computer Literacy : MS Word, Excel, MS Power Point, Internet
Languages known : English, Hind and Nepali
Father’s Name : Padam Bahadur ADHIKARI
Date of Birth : 22nd April - 1992
Nationality : Nepali
Passport No : 05665391
Marital status : Single
I do here by declare that all the above-mentioned information’s are true to the best of my knowledge and belief.