Process Assistant Customer Service

Virginia Portune

*** * ********* ***, *******, Wa 99207 ■ 509-***-**** ■ ***********@*****.***

Focused professional, with 28+ years experience of management, leadership, conflict resolution, employees and customers needs assessment, employees and customers communication. Aiming to leverage my skills to Successfully fill the Transportation Associate role at your company! Leadership, problem solve, listening,

Proficient in Microsoft office and Excel,

Great at multitasking, teaching, speak

Spanish, communicating with others

Packer/Learning Ambassador/ problem Solve/ Process assistance, 07/2020 to Current Amazon – Spokane, Wa

I started as a Picker, Water Spider for Picking, and Stow, wanted to learn more, moved to Packing Mix, cross trained in packing AFE, Polly, Smalls, manual induct, water Spider, and totes runner, in all of the pack fields, and then did SIOC testing, helped PG for it. Learned shipping slam platform and jam clear. Still wanting to learn more so became a Learning Ambassador, Learning Ambassador and Problem Solving. In September I was hired as Process assistant at GEG2. In bound, then transferred to our bound shipping dock, I do head count, labor tracking, CPT chasing and readiness, sorting packages, and loading trailers. I have helped and coached many Associates at achieving and further their career with Amazon. I have labor shared out to guard shack, and have completed all the knets for Guard Shack. I have enrolled in the Sage truck driving school, through Career choice offered through Amazon, have received CDL-A. I have been with Amazon for over 2 years,

Cashier, 03/2020 to 08/2020

Home Depot – Spokane, Wa

Cashier, customer service, help with any customer needs, clean not just the check out area but store, stock, inventory, I got the top cashier for the month and employee, I received the most Surveys for three months all of them we're good surveys. It was a very difficult time, covid just started, so many customers was very upset, mostly just scared. Professional Summary

Skills

Experience

Owner/ Manager, 05/2007 to 11/2019

Lil Bit Of Grooming – Spokane, Wa

Grooming, answering phones, making all the appointments, checking all customers in and out, getting the description of the groom they want it, do an all healthcare checks on the dogs, cleaning the entire shop, opening and closing the shop, sometimes I was there from 6 AM till 10 PM. I own the business started it with no loan just me, grew the business to having eight employees, I got the governors choice award for top employer the year of 2017. I won the Arc of Spokane employer of the year the same year. I did everything that was involved in owning a business from accounting to customer service I ran the front half of the shop and sometimes had to fill in for employees that would call In, and do their grooming on the dogs that was scheduled for them.

Sales Clerk Manager, 05/2005 to 05/2007

Furniture Super Center – Spokane, Wa

Sales, after 6months I was made manager, stage floors, order more inventory, accounting, open and close the store, clean, interview employees, lift heavy furniture, customer service. A lot of problem solving.

CDL-A, Aug 2022

Sage Truck Driving - Coeur d'Alene, Idaho

CDL-A, from Sage Truck Driving,

Bachelor of Arts: Theology, Jun 2004

Moody college - Spokane, Wa

A BA in Theology, Biblical theology, was going to go on a mission. Chaplain. Information technology, Sep 2001

Tacoma community college - Tacoma, Wa

Took Information technology, AutoCAD 2000, office assistance, Master Gardening, and pet care technician

High School Diploma: Jun 1982

Pocatello high school - Pocatello, Idaho

Education

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