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Resume Review

Hello Derrick,

I’m Laura, with Resume-Now. I have personally reviewed your resume and would like to offer you some helpful advice and tips for improvement. I’ve included suggestions for each section of your resume, as well as guidance on how to choose content that highlights your value as a candidate.PDF version

Here are my comments and recommendations for you:

Summary Section:

You should always keep your target position in mind. Write your summary to show how your experience and skills will easily translate to your new position.

A good test of a summary is to take it completely out of the document and see if it makes sense by itself in just 3-5 sentences. Unfortunately, your summary section is overly wordy and bogged down with too much irrelevant information.

Skills Section:

You can really make this section stand out by reviewing the job ad you’re applying for and include any specific skills, abilities and experience you have that will be beneficial for the new role.

You've selected some great skills but remember that too much information in one section can really clutter your resume and distract from your skillset. I think you should choose 6-8 skills statements that most relate to your goal position.

Experience/Work History Section:

It's often difficult to decide what to write for job descriptions. One strategy is to think in terms of how you made a difference. Describe what impact you had, what you changed or what you improved while in the position.

I like how you've included some valuable information, but some extra attention to this section will strengthen your resume. It's important to include job-related items such as software proficiencies, equipment use, and skill proficiencies to help you get in the keywords employers are seeking.

Here are some questions to ask yourself to help identify what experience would be beneficial:

What would your manager say were your strengths?

What projects did you work on? What were the results?

Did you manage others, work on a team or serve customers? What did you accomplish?

Education Section:

Use this section for your formal education and degrees only. Licenses, certificates and other courses should be listed in a separate section.

This section is bogged down with unnecessary information. Move, eliminate, and streamline to give employers a concise presentation of your education.

Grammar/Punctuation and Formatting:

And finally, make sure you carefully proofread everything at least twice - do not count on spellcheck to catch everything! Any grammar, punctuation or formatting error, no matter how small, will hurt your chances of getting an interview.

I sincerely hope my suggestions are helpful. By following the tips I’ve outlined in this review, you'll have a resume that will serve you well in today's job market.

I wish you the best of luck with your job search!

Laura

ads2tf@r.postjobfree.com

www.resume-now.com

Resume_2

DERRICK SIMMS

BEDFORD HEIGHTS, United States 44146 216-***-**** 216-***-**** ads2tf@r.postjobfree.com

Summary

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Poised [Job Title] offering [Number] years of experience in [Industry] sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships. Intuitive professional proficient in call center operations and software. Possessing excellent organizational, communication and multitasking abilities. Ready to leverage [Number] years of [Area of expertise] and [Area of expertise] related experience to boost call center performance figures.

Skills

System implementation

Contract development

Cross-functional collaboration

Route management

Business development understanding

Experience

Problem Solver 08/2021 - 10/2022 Amazon - GLENWILLOW, OH

Selected best and most efficient methods to complete on-time deliverables.

Conducted immediate and longer-term follow-ups to ascertain effectiveness of problem-solving activities.

Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Sortation Associate/Damage Goods Processor 08/2021 - 08/2022 Amazon - Euclid, OH

Sorted packages into delivery routes by factors such as size, weight and destination.

Met demanding performance targets by working efficiently and backing up fulfillment team members.

Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.

Selected, packed and shipped over [Number] orders per hour during peak periods.

Independent Contractor 01/2015 - 08/2021 SIMMS DELIVERY SERVICE - Garfield Heights, OH

Managed quality control and maintained high level of customer satisfaction.

Delivered high level of customer service and support by answering questions and returning phone calls quickly.

Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.

Brought in substantial word-of-mouth business based on quality of work and customer service skills.

Identified needs of customers promptly and efficiently.

Independent Contractor 09/2007 - 05/2015 ACE CAB COMPANY - CLEVEVELAND, OH

Delivered high level of customer service and support by answering questions and returning phone calls quickly.

Reviewed customer requests, resolved questions and defined specifications before completing orders.

Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.

Displayed strong telephone etiquette, effectively handling difficult calls.

Maintained positive working relationship with fellow staff and management.

Education and Training

VOCATIONAL TRAINING - CLEVELAND- OHIO Data Entry, Expected in 08/2012

TARRANT HAGH SCHOOL - KINGSTON,JAMAICA W,I, Expected in 09/1977

Honor Roll [Semester aSEPTEMBERnd Year]

Certifications

DATA ENTRY CLERK of certification], VOCATIONIONAL SERVICES 2012 - [Year]

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Based on a survey of 300 respondents who cancelled the service because they had found a job. Calculation was made based on average annual pay (pre-tax) and how much faster, in average, respondents were able to get hired with Resume-Now's help.

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