Data Entry Communications Engineer

Location:

Trenton, NJ

Salary:

130,000

Posted:

October 18, 2022

Contact this candidate

Resume:

RAKESH R. PATNAIK

Email: ************@*******.***

Ph: 609-***-****

SUMMARY:

Over 20+ years of Telecom and networking infrastructure support Engineer and PM leadership expertise in the Information Technology Industry. Network Engineer with years of experience and well versed in the design layout, implementation, and support of Telecom systems, LAN’s/WAN’s, VPN’s, Windows 98, 2000, and XP, MS Exchange, HP Servers, Thin-Clients, Sun, and Cisco environments; functioning as solutions provider for technical and business system issues. Background includes:

Supporting system components, software functionality, connectivity, configuration, communication, and data management

Utilizing & configuring network components for LAN/WAN, WLAN, and VLAN

Troubleshooting system problems and network security (Firewalls, VPN and etc.), and performing network diagnostics

Resolving system problems by collaborating product owners, developers, and vendors

Resolving user problems using remote support software – VPN, Remote Desktop, Citrix, Juniper, etc, terminal emulation programs, and serial communication protocols

Supporting enterprise applications and network communication protocols including TCP/IP, DNS, SMTP, HTTP, DNS, DHCP, WLAN, Routers and Switches.

Well versed in the design layout, implementation, and support of Telecom systems, LAN’s/WAN’s, VPN’s and with hands-on experience on Windows 98, 2000, and XP, MS Exchange, HP Servers, Thin-Clients, Sun, and Cisco environments. Expertise in supporting Windows 7, Windows XP, WIndows 2000 on HP Desktop and Laptops and providing Remote Support for end users and Clients. Experience in support of Office 2010, Rolling out and imaging PC's and Laptops, installing Symantec End Point Solutions.

TECHNICAL SKILLS:

Software:

Installation of Operating systems such as Windows NT 4.0, WinXP, Windows 7, 8, Vista, MS Exchange 5.5, GroupWise, Novell NetWare 4.1, 3.x, 2.x, Lotus Notes, WebLogic, VISIO, SFT3 Windows 7, 95, 98, 2000, 2003, 2008, 2012. Installation of software such as Internet Explorer 5.x, Netscape 4.x, MS Office, MS Word, Excel, Access, Crystal Reports, SAP, MS Office Projects 2010 IIS 3.0, Cisco Call Manager Cisco Works for Windows ver 3.0, Win2003, Win2003, as well as Cisco OS 11.3. NetIQ, CIM, HP OpenView for Unix, Maestro and Windows, UNIX, (ISOS), Sun Solaris, Vocal Tech, Knowledge and expertise in configuring of Avaya Aura solution components such as Audio Codes and others. Expertise in LLDP/EAP/DHCP protocol, Avaya G3R, Intuity Audix, Definity Administration, Melita/Divine Dialer, Merlin, MagiX, hardware and software Tools, PBX, Help Desk Tools; Track-it, BMC Remedy and CA Tools. Skype for Business, and Virtual video conferencing infrastructures.

Hardware:

Raking and stacking and unpacking of servers and connecting, a range of Server’s and PC’s, DEC ALPHA 4000, HP NetServers, IBM Netfiny Servers, DELL and HP Pentium’s, Sun Netra Web Servers, SAN/EMC/NAS, Citrix Server, SAP Systems, Sun 420, NT’s, Intel Processors and 486’s, MADGE / LANNET Network Switches (L2), Cisco catalyst 2820, 5550 switches, Cisco routers 7000, 4700, 4000, 2500, and 1600 series as well as CallRouter, Logger, Peripheral Gateway, and the Administration & Data Server/Administration Client., RAD Megaplex 2000 multiplexer (E1), Gateways (Lucent), PBX, PSTN circuits, T-1, ISDN, 3COM/US Robotics, as well as a wide range of modems, and Video Tele-conferencing(VTC) devices, and Enterprise Polycom devices. managed such as Crestron, and Tanberg systems, SBCs.

PROFESSIONAL EXPERIENCE:

State of New Jersey Office Law & Public Safety office of Attorney Generals Office, Trenton, NJ 06/19 – Present

Network / Telecom Communication Senior Unified Communications Engineer

As the Senior Unified Communications Engineer, my primary role was to provide architectural support and infrastructure support to the management and infrastructure teams.

Knowledge and expertise in configuring of Avaya Aura solution components such as Audio Codes and others. Expertise in LLDP/EAP/DHCP protocol

Configured of Avaya Aura solution components, such Audio Codes, in configuring for

LLDP/EAP/DHCP protocols.

I have coordinated and maintained a robust and scalable server, telecom and network infrastructure.

Provided for contact center solutions, designed for medium to large enterprise customers. With emphasis on UCCE call routing and management features over an IP infrastructure.security review of UC Infrastructure and Applications.

Provided for a secure, available, and sophisticated contact center software solution for up to 5000 agents and interactive voice response (IVR) ports that is easy to deploy and managed for the State of New Jersey..

Work with the IT operations Manager to manage relationships with 3rd party suppliers for services and hardware, including quotes and purchasing of infrastructure equipment

I have Advance knowledge of Cisco Dial Plan design and troubleshooting and call flows.

I have knowledge and experience of Verint Voice Recording architecture, configuration, and user management and IVR’s.

I have extensive knowledge and experience of MS Teams administration and AudioCodes SBC’s and FX and FEX modules for VOIP and Analog uses.

I have experience working with Cisco Voice Gateways (ISR G2 / 4K) and CUBE

I have experience working with MGCP, H.323 and SIP implementation within voice network

I have Solid analytical skills which result in sound decisions, solutions, and recommendations

IPC Unigy Trading Platform / Soft Turret

Expertise in Technical documentation (System design documentations, HLD, LLD and Visio network diagrams

Strong troubleshooting skills accompanying creating thinking to resolve complex and non-complex issues.

Design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology.

Work with vendors, clients, carriers and technical staff on implementation, optimization and security of the Unified Communications systems

Carry out maintenance/upgrades on all UC infrastructure and end points

Research, analyze, recommend, and implement new software, hardware, tools, systems and processes to provide state-of-the-art collaboration experience.

Provided for the presentation to client, upper management, and peers as it pertains to Unified Communications technology roadmap, architecture, engineering, and provisioning.

I have extensive knowledge of Cisco Voice Gateway, CUBE and Protocols (SIP, H.323 and MGCP)

I have extensive knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)

Experience with manufacturer/vendor support (raising cases, escalating)

Good knowledge of MS Excel.

Developed technical standards, define operational processes, and configuration best practices for UC infrastructure.

Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management.

Manage UC system logging and provide performance metrics.

Provide incident management and support to the critical issues escalated by UC Operations team.

Work with the Operational Support leadership team to ensure compliance with the Operational and Vendor escalation procedures.

Adhered to the designs, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

Analyze, create, and update existing bid specifications

Write and evaluate highly technical contracts and bid proposals

Review and manage state contracts

Coordinated the bid process for RFP's, RFQ's and RFI's and make recommendations for waivers of advertising

Investigated and resolved complex contract issues

Write policies and procedures

Communicated and planned deployments and implementation of projects

Mentored, coached and coordinated work between staf

Supporting the office of the Attorney General's agency’s computer and phone systems, also assisting the Senior IT Manager and other IT personnel. The IT Coordinator will also manage various aspects of vendor relations, inventory, responsible for installing software, setting up new equipment, and perform tests on computer hardware and programs and training at the direction of the Senior IT/Telecom Manager.

Taken lead with maintaining and coordinating a robust and scalable server, telecom and network infrastructure.

Work with the IT operations Manager to manage relationships with 3rd party suppliers for services and hardware, including quotes and purchasing of infrastructure equipment

Ensured that all deliverables produced within the planned budget and timeframe.

Working with the product teams in developing digital information products with workflow solution targeting design engineers in the Telecommunications Industry.

Responsible for acquisition, presentation, and prioritization of content from multiple sources, in maintaining project objectives for presentation of content in supporting the innovation needs of electrical engineers designing products for the Telecommunications industry.

Smart IMS/Atlas 02/2017 – 5/2019

Senior Unified Communications Engineer Project Engineer

As the Senior Unified Communications Engineer, my primary role was to provide architectural support and infrastructure support to the management and infrastructure teams.

I have Advance knowledge of Cisco Dial Plan design and troubleshooting and call flows.

I have knowledge and experience of Verint Voice Recording architecture, configuration, and user management and IVR’s.

I have extensive knowledge and experience of MS Teams administration and AudioCodes SBC’s and FX and FEX modules for VOIP and Analog uses.

I have experience working with Cisco Voice Gateways (ISR G2 / 4K) and CUBE

I have experience working with MGCP, H.323 and SIP implementation within voice network

I have Solid analytical skills which result in sound decisions, solutions, and recommendations

IPC Unigy Trading Platform / Soft Turret

Expertise in Technical documentation (System design documentations, HLD, LLD and Visio network diagrams

I have Strong troubleshooting skills accompanying creating thinking to resolve complex and non-complex issues.

I have extensive knowledge of Cisco Voice Gateway, CUBE and Protocols (SIP, H.323 and MGCP)

I have extensive knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)

Experience with manufacturer/vendor support (raising cases, escalating)

Good knowledge of MS Excel.

Design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology.

Work with vendors, clients, carriers and technical staff on implementation, optimization and security of the Unified Communications systems

Carry out maintenance/upgrades on all UC infrastructure and end points

Research, analyze, recommend, and implement new software, hardware, tools, systems and processes to provide state-of-the-art collaboration experience.

Provided for the presentation to client, upper management, and peers as it pertains to Unified Communications technology roadmap, architecture, engineering, and provisioning.

Developed technical standards, define operational processes, and configuration best practices for UC infrastructure.

Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management.

Manage UC system logging and provide performance metrics.

Provide incident management and support to the critical issues escalated by UC Operations team.

Work with the Operational Support leadership team to ensure compliance with the Operational and Vendor escalation procedures.

Perform security review of UC Infrastructure and Applications

Adhered to the designs, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

Maintain and managed, telephony and contact center infrastructure, optimizing and maximizing performance

Perform the Senior Server Engineer functions to ensure the Infrastructure matches the business requirements in terms of availability, capacity and performance.

Work with the IT Operations Manager to maintain high levels of network availability and ensure issues are dealt with quickly.

Support large 24X7 Call Center applications and telephony system.

Work within the IT Operations team to deliver business critical projects and maintain high levels of service.

Work within the IT Operations Team and manage business critical services and applications

Provide network support and implementation for Cisco networks with Layer 3 switching and routing, ability to configure firewalls, site-to-site VPN, and experience with MPLS.

Take lead with maintaining a robust and scalable server, telecom and network infrastructure.

Work with the IT operations Manager to manage relationships with 3rd party suppliers for services and hardware, including quotes and purchasing of infrastructure equipment.

Ensured that all deliverables were produced within the planned budget and timeframe.

Configure, on such devices as PC’s, and mobile devices, managed and supported the enterprise Polycoms, Skype for Business, and Virtual video conferencing.

Planned all upgrades and enhancements to the environment

Developed standards and procedure

Supported video room systems

Delivered end user training

Managed and supported daily video conferencing meetings, presentations, and training sessions, including equipment setup and breakdowns.

Promoted the benefits and use of video collaboration technology throughout the organization and providing guidance and mentorship to junior staff

Tech Mahindra 10/16 to 02/17

Senior Unified Communications Engineer /Technical PM

Single point of contact for escalation requests from the sales team

Escalate issues with internal departments to provide speedy solutions ensuring SLA is met.

Develop complex solutions for non-standard quote requests.

Provided for contact center(Verizon) solutions, designed for medium to large enterprise customers. With emphasis on UCCE call routing and management features over an IP infrastructure.security review of UC Infrastructure and Applications.

Provided for a secure, available, and sophisticated contact center software solution for up to 3000 agents and interactive voice response (IVR) ports that is easy to deploy and managed for Verizon Agents..

Attend Sales and Technical Managing Partners weekly calls.

Interact with other Solution Leads to discuss lessons learned and best practices.

Reviewed project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

Established work plan and staffing for each phase of project, and arranges for recruitment or assignment of project personnel.

Confer with project staff to outline work plan and to assign duties, responsibilities, and scope of authority. Direct and coordinates activities of project engineers to ensure project progresses on schedule.

Design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology.

Work with vendors, clients, carriers and technical staff on implementation, optimization and security of the Unified Communications systems

Carry out maintenance/upgrades on all UC infrastructure and end points

Research, analyze, recommend, and implement new software, hardware, tools, systems and processes to provide state-of-the-art collaboration experience.

Provided for the presentation to client, upper management, and peers as it pertains to Unified Communications technology roadmap, architecture, engineering, and provisioning.

Developed technical standards, define operational processes, and configuration best practices for UC infrastructure.

Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management.

Manage UC system logging and provide performance metrics.

Provide incident management and support to the critical issues escalated by UC Operations team.

Work with the Operational Support leadership team to ensure compliance with the Operational and Vendor escalation procedures.

Perform security review of UC Infrastructure and Applications

Adhered to the designs, programming, and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.

Prepared reports prepared by project engineers and modifying and reviewing schedules or plans as required and recommend and take action to direct the analysis of and solution to problems.

State of NJ Dept. Of Health (NJ Innovation Institute) 4/16 – 10/16

Project Coordinator

Established work plan and staffing for each phase of project, and arranges for recruitment or assignment of project personnel.

Prepared reports prepared by project engineers and modifying and reviewing schedules or plans as required and recommend and take action to direct the analysis of and solution to problems.

Provide the overall connectivity of the equipment to the networks and connections from the providers as well. Provided for facility management and security to Communication rooms as well.

Network/Telecomm System Engineer

Implementation, Testing, configuration, and administration of Alcatel, Nortel, Cisco VoIP products. Provided hands-on support to Voice networks, PBX/ACD systems. CTI/IVR systems, Cisco Call Manager as well as working with Thin Ethernet Co-Axial Networks.

Administration of end user applications, installation, troubleshooting and repair of hardware.

Responded to all work-related communications (letters, email, voice-mail) in a timely manner. Acts as first point of contact with users and vendors.

Performed and validated nightly backups and completes backup register daily. Provided for weekly and monthly reports to ITS management or as requested and access to outside vendors through security protocols.

Comcast 2/15 - 4/16

Project Engineer

Provided for a secure, available, and sophisticated contact center software solution for up to 4600 agents and interactive voice response (IVR) ports that is easy to deploy and managed for Comcast Center Agents..

Supporting the National Core Implementation team by identifying, procuring and managing leased fiber contracts, cross connects and collocation assets for the company.

Responsibilities include working with Vendors, Sales Engineering, Design, Construction, Network Engineering, Field Operations, Installation and the External Customer during the implementation of assigned projects and execution upon Sales forecasts.

Monitor and drive project performance by implementing project management methodology to ensure committed completion dates are met or exceeded.

The Fiber Deployment Engineer is responsible for providing complete technical oversight and project management for network expansion projects and require a knowledge of fiber network cabling.

Provided specific outside plant work orders, both distribution and feeder and provided administrative and field support to the outside plant work forces to the Comcast Markets.

Provide telecom analyst functions in support of a significant VoIP deployment initiative.

Responsible for managing the voice and data service changes related to the project delivery including research, planning, analysis, provisioning, decommissioning, expense management and reporting activities.

We are looking for a data driven, analytical, financially savvy person who understands the financial and operational service elements of U.S. telecommunication expenses.

Provide for Project / Program Management to initiate and lead the telecommunication expense management components of the VoIP project. Maximized expense saving opportunities while supporting the delivery needs of the project.

Perform analysis of voice and data network services related to the project Data mining from telecommunication databases (Rivermine, vendor portals, etc.) Support project delivery efficiencies through delivery of timely and accurate information, analysis and recommendations as required.

Creation, submission, tracking and completion of telecommunication provisioning orders as required, while maintaining integrity of inventory & billing systems.

Track and documented all billing discrepancies and be initial point of contact with vendors to resolve billing issues. Preparation and delivery of regular status / progress reporting.

Developed templates, dashboards, excel models as needed Provide leadership and direction to cross-functional teams.

Prioritized and organized data base effectively in order to provide vendors with LOAs for implementations in the field.

Provide for and implemented procedures of all functions and related tasks in the area of Fiber deployment.

Used Sharepoint, Excel, Powerpoint, provided Supported users, using and providing System Administration with Help Desk tools such as BMC Remedy, and Microsoft Project expertise to document all procedures of Projects assigned to the specific outside plant work orders, both distribution and feeder and for providing administrative and field support to the outside plant work forces in the Comcast Markets. Develop strong working relationships with peers and project members

Provide and implemented network interfaces, architecture, and equipment configurations as well as of broadband products and services. Managed and completed Projects in a Broadband business arena. Implemented Service turn-up time is improved as interconnections through a standards based ENNI are faster to provision than previous carrier network connections. Interconnecting carriers' services defined by CoS are pre-mapped at the ENNI to best align service attributes across networks. Turned up at existing ENNI ports for connections to the networks.

Configured the Ethernet Virtual Connections or EVCs. Created the associated connection to the UNI’s so that were able to limit the exchange of Service Frames to UNIs in the Ethernet Virtual Connection, so that once implemented, the UNI can support more than one EVC via the Service Multiplexing attribute.

Provide for the configuration of IP network architecture and equipment of fiber activation requirements and procedures.

Provided for specific outside plant work orders, both distribution and feeder, while providing administrative and field support to the outside plant work forces on the base

Provided leadership and direction to cross-functional teams to communicate functions and related tasks in the area of Fiber deployment to over 3000 Reserve facilities across the Country conducting site surveys, for deployment of Fiber networks.

Coordinated efforts to facilitate the installation with Vendors, contractors, and installers to implement the fiber projects for each facility.

Coordinated installations of Alcatel PBX and upgrades, configured the Automated Attendant, and provided for system administration on a daily basis.

Completed trunk troubleshooting, coordinating with engineers on project designing, development, testing, validation, deployment of activities as well as trained users.

Supported users, using and providing System Administration with Help Desk tools such as BMC Remedy, and CA tools, installed PC’s, monitors, printers, switches, servers, software, cabling and patching of equipment

Responsible for complex circuit design and provisioning on both the virtual and physical networks of Comcast. Manage projects from definition to deployment ensuring goals and deadlines are successfully met and stakeholders are satisfied.

Provide technical support with minimal supervision. Coordinate with various internal and third-party teams for preparation of ASR paperwork and orders and quoting. · Ordering of services and products associated with telephony launches, Ethernet coax, maintenance and augments. Used ASR ordering of leased circuit transport elements, leased cost elements, and facilities-based on-net circuits within Comcast.

Actively manage project initiatives. Communicated technical tasks, dependencies, risks and issues to stakeholders, cross functional teams and leadership regarding high visible projects. Provided Quality checks and status reporting of circuit interconnection orders as directed by management.

Coordinate with various internal and third-party teams for preparation of ASR paperwork and orders. Responsible in supporting tasks of complex circuits and interconnection circuit projects and training of peers.

Facilitated accurate and timely implementation of new circuits and ensure circuit inventory reporting is updated in a timely manner. Evaluated and report critical issues to Manager - Circuit Ordering and Implementation that may jeopardize a customer launch.

Build and maintained relationships with 3rd party vendors and Comcast personnel across all local markets’ technical and operations organizations. Assisted cross functional teams with all special projects as required including, but not limited to data entry, switch translations, escalations, reporting, etc.

Responsible for providing frequent and ad hoc status updates to management as directed as well as possibly taking 1st level escalations for overdue provisioning milestones on customer orders. Researched supportive information critical for determining necessary data entry values required facilitating accurate and expedient ASR ordering. Responded to status updates verbally or with detailed reports as requested by immediate management, third party departments and business customers. · Creating and modifying and evaluating reports for missing inventory data elements and formulating plans for resolutions with clearly defined deadlines and assignments and pulling task due reports for ready and past due tasks. Work to develop game plans and deadlines for overcoming past due orders.

Contact this candidate