Customer Service Clerk

Ruth Bowyer

201-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Aspiring IT Professional in pursuit of multiple CompTIA, Linux and Microsoft certifications. Ability to adapt well to fast-paced environments. Proven ability to work well collaboratively as well as independently. Hands-on individual who is willing to set, meet and exceed personal and company goals. Customer-oriented with excellent communication and problem-solving skills.

TECHNICAL SKILLS

Windows Server/Windows 7,8, 8.1, 10

Installations, updates/security packages

LAN/WAN/VLAN

VMWare, Virtual PC

Malware Prevention & Detection

Computer Diagnostics & Repair

Network Security & Troubleshooting

VOIP

Exchange Server

Active Directory /VPN

Troubleshoot network connectivity issues

Conveys technical information clearly

Strong collaboration skills

Installed maintenance on operating systems

APPLIED TRAINING

Networking I/Networking II

Demonstrate capability and capacity of integration and implementation of various networking setups

Display knowledge of TCP/IP along with local area and wide area networks (LAN, WAN) internally

Knowledge in installing and configuring services of Device Configurations

Hands-on skills in installing, maintaining, and managing desktop/client and server operating systems

Knowledge of Basic and Advanced device security, device mobility, and cloud services

Computer Essentials

Exposure in installing operating systems and software’s in assembling hardware

Utilized tools like, Command line, Ping, Tracert, Personal Firewall, Networking Settings, and Control Panel

WORK EXPERIENCE

Engineering Tech Howmet Aerospace 06/2018 – 6/2022

·Assist in implementing company’s EHS value and policy statement and company principles

·Review blueprints for accurate assessments for salvage opportunities

·Effectively work and communicate with other team members to provide products

and services of the highest quality and reliability in total conformance with customer expectations

Inventory & Process Control Clerk Vitec Videocom 06/2014 – 2017

·Performed daily cycle counts on select products

·Supported planning and customer service at warehouse level

·Prepared documents for domestic and international shipments

·Investigated shipping discrepancies

Atlantic Health Hackettstown Hospital Per Diem Registration Associate 2008 – 2018

·Provided exceptional customer service and interacted effectively with physicians, patients, visitors, and administrative staff.

·Conducted patient interviews to obtain required information to update patient’s profile and obtain signatures.

·Able to handle confidential information such as social security numbers, addresses, and phone numbers while adhering to organizational, departmental standards and HIPPA laws.

·Operated switchboard with confidence and accuracy.

Automated Logistical Specialist United States Army Reserve 12/2008 – Current

·Established and maintained stock lists records, material control, inventory, supply reports and accounting

·Reviewed and verified quantities receivable versus bills of contracts, shipping documents and purchase orders

EDUCATION

Information Technology Security Administration Certification MyComputerCareer

Graduation: 04/2022

Bachelor of Science in Business Administration Centenary University

Graduation: 09/2008

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