Customer Service Inside Sales
Resume:
Neil Sellan
Ste-Therese, QC
J7E 4Z6
***********@*****.***
TTDM Construction June 2020 to Present
Demolition/Renovations, Additions, Snow Removal
Bell Mobility February 2015 to June 2020
Employee Purchase Plan(EPP Corporate inside Sales Rep)
Bilingual Corporate Inside Sales Rep (EPP Specialist Employee Purchase Plan)
EPP role was to process inbound calls, emails and live chat pricing for corporate new and existing customers monthly plans & devices, pricing inquiries, new activations, porting from customer current provider to Bell, hardware upgrades, migrations for current existing customers, placing orders over the telephone as well through email and live chat and voicemail.Rate plans changes.Upsell tablets, modems as well as extended hardware warranties(SPC Smartphone Care). Processed all orders such as new activations,add to existing, ports(through Oneview and Fastact}Processing order, devices/SIM Cards shipping through system called (Single View)as well as (NM1 for notes,rateplan changes)as well as (COS to provide order number for shipping purposes).
Monthly KPI 60 to 80 (new activations/ HUG Hardware Upgrade), 60 Migrations per month, 60 SPC as well as Live Chat per month.
OfficeMax Grand & Toy January 2013 to March 2014
1.Bilingual Inside Account Rep.
2.Inbound account management/Inside Sales existing B2B
3.New Business Development, New Business Prospecting, New Client Acquisition
4.Initiate contact with prospects and clients, in order to establish interest and determine business needs and sales opportunity through cold calling, hunting and soliciting new business prospecting & upselling.
5.Maximize Share of Wallet (SOW) and profits within an existing account base
6.Solicit information to understand the customer’s decision making process and influence key decision makers. Anticipate and preempt stakeholder objections to bring the customer to favorable outcomes.
7.Be perceptive to verbal and non-verbal cues to identify unanticipated customer needs.
8.Demonstrate bias for action by spending time on critical factors that drive productivity, revenue growth and bottom-line results.
9.Follow-up on marketing campaigns
10.Arrange and conduct major business review for all key accounts including team members (Technology, Furniture, etc) as appropriate
11.Maintain complete customer profiles, utilizing Maximizer contact management software.Update on a regular basis and use to identify and pursue opportunities.
12.Constantly upgrade and maintain product knowledge, keeping up-to-date with an ever changing market
13.Achieve annual Sales and Gross Profit targets.
SUN Microsystems June 2009 to Sept 2012
Inside Sales/ Account Manager
Make prospecting telephone calls for the represented client for the purpose to obtain a pre-sale lead and create product or service exposure, upsell.
Manage assigned territory through maintaining customer relationships, evaluating needs and assessing opportunities for appropriate product sales and services
Emphasize features and benefits of represented product/service
Meet and exceed quotas and performance metrics
/Ensure pertinent information is entered in the database
TNT Global Express Feb 2006 to May 2009
Bilingual Inside Sales/Major Account Executive
-Identify sales opportunities by ensuring a systematic qualification process
-Consistant gathering and recording of sales data, and information for follow-up by Field Account Executive.
Provide timely, accurate, and relevant service/product related information to our potential customers.
Provide timely, accurate, and relevant service/product related information to create and maintain a professional partnership between customer service and external customers.
Perform other sales related duties as assigned.
Participate in Company and Department meetings and training programs as required
Purolator Courier Ltd. Feb 2002 to Dec 2005
Bilingual Inside Sales /Account Representative
Primary focus is to generate sales growth within the region.
Strong focus on existing customer acquisition along with new customer acquisition.
Maintaining regular call schedules for accounts with visitation as required.
Generate and keep up to date records of accounts.
Setting up customer accounts and resolving customer issues.
Other projects and duties as required by assigned RSM.
Support Purolator committees as assigned.
Contribute to overall success of Purolator Courier
AT&T Canada IES 1997 - 2002
Internet & E-Business Services
Bilingual Inside Sales/Account Manager
Responsibilities:
Troubleshooting billing disputes & updated customer records
Sale all services in regards to internet dial-up, ADSL, ISDN, T1 & ATM Products as well as Business Long Distance Service & Business Local Telephony Service.
In constant contact with finance dept to resolve billing disputes as well as any adjustments, credits, & charges to be applied to customer accounts.
Clearnet Inc.(Telus Mobility) 1991 – 1997
Bilingual Account Management/ Inside Sales(Mike/PCS)
Responsibilities:
Sales of Mike/PCS wireless handsets to Business to Business customers
Territorial management of existing customer based as well as new business
Provided support to dealers to ensure all inquiries & services exceeded expectations all the time.
Completeness & Accuracy utilized troubleshooting skills to analyse customer information & determine root cause of problems.
Order Desk fulfillment of cellular products for dealers.
Education
Professional Selling (CPSA)CSP
Effective Negotiations (CPSA) CSP
Computer Sciences Software Systems - Concordia University, Montreal
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