Data Entry Customer Service

MARY DEBORD

**** ******* ****, *******, ********, 20601, US • 240-***-**** • **********@*****.***

To keep business operations running smoothly and efficiently, handle clerical tasks such as routing correspondence and coordinating travel arrangements on your own.

With [10 years of experience, I'm a meticulous Office Manager. Ensures operational and service excellence by working effectively with cross-functional teams. Effective at handling clerical tasks independently, such as routing correspondence and coordinating travel arrangements, to ensure smooth and efficient business operations.

To keep operations running smoothly and boost team productivity, expertly coordinate resources and administrative support. These abilities, as well as a strong work ethic, are available. Data entry

Accounts payable / accounts receivable

Scheduling

Office management

Mail handling

Budgeting

Customer service

Team Leadership

Sorting and labeling

Excellent multi-tasking ability

Staff management Office administration

Small Business Management - Some college (No degree) Prince George's Community College - Main Campus - Largo, MD Office Manager - July, 2014 to Present

family dentist - Fort Washington, MD

Was in charge of troubleshooting, maintenanceupdates, and report. Communicated with patients and answered their questions, requests for appointments, and billing concerns. Ensured that patients were properly scheduled, and that resources and calendars were allocated in a timely and effective manner. Handled client correspondence and kept track of records to keep the office running smoothly. Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members. Improved the organization's payment collection,deposit, and recordkeeping systems. Was in charge of all incoming business and information requests from clients. Was in charge of both the computer and physical filing systems. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

dental Receptionist - June, 2007 to June, 2014

Lee Dong S DDS - Fort Washington, MD

Aided patients in filling out all necessary forms and paperwork. Kept track of the master calendar and scheduled new appointments based on the availability of providers. Cleaned and sterilized instruments in between patients to avoid infection risks. Checked the status of the waiting room to ensure that patients were being seen in a timely manner on a regular basis. Used [Software] to schedule cleanings and dental appointments for patients. Incoming calls and emails were answered and managed by me. Scheduled new and existing customers' appointments, taking into account provider availability and scheduling loads. Prepared dental insurance claim forms.

Used [Software] to schedule appointments for patients. Scheduled, rescheduled, and dealt with patient cancellations. Specialized in filing patient records and processing billing and payments.

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