Medical Billing Customer Service

Natalie Sotos

*** *********, ********* ****, ** *7909 1-252-***-**** ************@*****.***

Detail-oriented team player eager to contribute administrative skills and medical knowledge to a rewarding opportunity.

Summary

Possesses excellent communication skills with a record of delivering top-notch service.

Broad knowledge of medical insurance, medical billing, CPT coding and ICD-I O-CM coding obtained throughout completion of upper- level coursework.

Demonstrated ability to manage patient records while maintaining strict confidentiality and adherence to privacy regulations.

Recognized for the ability to perform independently and as a team contributor within fast-paced environments.

Education & Professional Development

Associate in Applied Science Degree in Medical Office Administration College of Albemarle 2019

Dean's List I Phi Theta Kappa

Certified Nursing Assistant I & Il; Active

Associate Degree in General Education, College of Albemarle; 2004

MS Excel & MS Word

Access & Medisoft

First Aid & CPR Certifications

Key Skills

POS System

Highly experienced in customer service

Works well under pressure individually or with a team

Answering several phone lines

Medical Terminology

Attention to Detail

Problem-Solving

Works well at fast paced

Fast Learner

Medical Billing & Coding

Bookkeeping

MS Office Suite o Medisoft

ICD-10-CM

CPT Coding

EMPLOYMENT

Currituck BQ 2020-2021

Hostess/Cashier

Worked closely with customers and provided excellent customer service Fast paced

Andy's Pancake and Steakhouse 2016-2020

Server / Hostess

Exemplify excellent interpersonal and organizational skills while providing excellent customer service. Ensure timely fulfillment of customer needs to promote overall satisfaction.

Fabcraf 2013-2016

Bookkeeper

•Demonstrated strong organizational abilities while performing various bookkeeping tasks. Accurately collected, deposit and disbursed funds; ensured on-time payment of invoices. Maintained detailed records outlining overdue funds, collection and financial status.

Sentara Barco 2007-2010

Certified Nursing Assistant

Utilized extensive medical training to tend to patients suffering from various ailments.

•Properly assessed patients, monitored progress and maintained detailed records. Collaborated with multi-disciplinary team regarding patient treatment processes.

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