Customer Service Compliance Analyst

Mariam S. Akill

Randallstown, MD

443-***-**** ****.*******@*****.***

WORK EXPERIENCE:

Security Compliance Analyst

Progress Unlimited Technologies LLC March 2019 - July 2021

●Led/supported Continuous Monitoring activities and initiatives to ensure The Federal Information Security Act of 2002 (FISMA) compliance.

●Reviewed and updated the SOPs, Test plans and other system documentation to support SA&A as changes are made to information systems.

●Coordinate with information and system owner in identifying information types in categorizing new systems FIPS-99 as guide.

●Serviced as the Plan of Action and Milestone (POAM) lead for tracking remediation efforts for deficiencies identified during security control assessment

●Ensured required updates are performed to key documents in accordance with NIST SP 800-37 for continuous monitoring and identifying changes to FTC systems that may impact security controls, performing the security Impact assessment of' proposed changes, reporting any change in risk posture, and providing recommendations for risk mitigation.

●Provided advisement to stakeholders to assign resources and establish timelines for the successful Security Authorization of a system.

●Reviewed and validated all relevant NIST 800-53 Security Controls and applicable departmental policies for each IT system assigned.

●Conducted cloud-based assessments review using FedRAMP processes.

H&R BLOCK

Store Manager May 2015 - March 2018

●Responsible for assisting with the complete operations of the assigned store, in conjunction with assigned tasks and duties.

●Assist in the merchandising of the store.

●Fully cross-trained to assist with cash register operations, customer service and stock replenishment.

●Leading team member in sales.

●Customer service team leader.

EDUCATION:

Bachelor of Science: Electrical Engineering 2022

CERTIFICATIONS:

CISSP expected completion

CompTIA Security+

SKILLS:

●Security control Assessment *. Leadership and multitasking

●FedRAMP *. Information Assurance

●Development/Review of security Documents *. Knowledge in NIST SP 800- 37/NIST Publications

●FISMA/RMF * Verbal and written communication

●Email Security

●Social Engineering

●Azure security & development

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