Administrative and Operational Management

Availability: November ****

Job Type: Permanent, Remote

Work Schedule: Full-time

Work Experience:

Executive Special Assistant to the Vice President and Chief People Officer George Washington University

2013 H Street 3rd Floor

Washington DC, DC 20006

9/2019 - Present

Duties, Accomplishments and Related Skills:

*Serve as a strategic partner and provide transformational leadership, management, policy direction, and oversight for all University human resource management functions, including employee relations, collective bargaining, organizational and talent development, benefits, policies, employment procedures, recruitment and onboarding, human resource information systems, performance management, payroll, and compensation programs.

*Serve as a key spokesperson for human resources matters; represents the University's human resources functions in meetings with the President, Provost, and CFO business, to maintain updated information on current trends, laws, and regulations;

*Manage, collaborate, negotiate, and mediate complex human resources issues while maintaining and strengthening relationships with a wide range of internal and external constituencies, including all levels of administration (e.g., faculty affairs, general counsel, budget, IT, compliance, etc.), faculty, and staff, vendors (e.g., HR technology, consultants, etc.) and external entities.

*Demonstrate leadership and interpersonal communication skills in supervising, developing, and leading a team of administrative professionals to improve overall process flows to increase responsiveness, accuracy, and efficiency in all University functions.

*Represent the Vice President and Chief People Officer (VP and CPO) in various forums and apply judgment as and when appropriate;

*Manage and deliver executive-level Human Resource (HR) services and programs to the University community with broad oversight and leadership for the University’s HR operations team;

*Provide strategic leadership, guidance, and support to over 100 HR employees including (3) Executive Special Assistants, (4) administrative assistants, (1) EEO Specialists, (9) HR Senior Leaders (11) HR Directors, and twenty-nine (29) HR Managers and Associates located within the ten schools and administrative units;

*Improve and streamline transactional and operational efficiencies;

*Lead and engage teams to drive efficiency and effectiveness through HR services;

*Create, plan, develop and maintain the HR Service model and support key stakeholders in the University's HR long-term operational planning;

*Direct HR change management and communication efforts in support of enhancing HR services and building awareness of HR’s service model;

*Assist with the development, implementation, and enforcement of HR policies and procedures and evaluate and advise on the impact of long-range planning of new programs/strategies and regulatory actions in the areas

of attraction, motivation, development, and retention of the people resources of the University

*Demonstrate expert guidance within the framework of University policies, collective bargaining agreements, and applicable laws;

*Showcase comfort with an enterprise-wide scope through visionary leadership and management of staff to strategically accomplish University goals;

*Identify, and establish innovative approaches to resource augmentation to include shared services agreement/centers of excellence for specific functions which can more efficiently be supported by one organization;

*Collaborate, negotiate, and mediate complex human resources issues while maintaining and strengthening relationships with a wide range of internal and external constituencies, including all levels of administration (e.g., academic affairs, general counsel, budget, IT, etc.), faculty, and staff, vendors (e.g., HR technology, consultants, etc.) and other external entities;

*Coach senior leadership, managers, and supervisors to regularly assess employee performance and provide timely and accurate feedback. Assist managers in creating and communicating performance expectations for employees—audit performance reviews to ensure quality. Facilitate performance calibration meetings as appropriate.

*Guide leaders and managers through assessments of the effectiveness of their current organization designs. Where necessary, I facilitate the process of redesigning organization structures. Guide “change management” techniques and processes to ensure smooth transitions;

*Identifies gaps in MFA and GW to build business for the medical facility processes that foster the adoption of and shared accountability to living our mission and values;

*Acts as a catalyst for change, helps set direction, provides appropriate resources, and manages strong change management and execution plans for organizational changes;

Supervisor: Dana Bradley 202-***-****)

Okay to contact this Supervisor: Contact me first

Interim Director of Administration and Operations George Washington University

1922 F Street, NW Washington DC, DC

10/2021 - 7/2022

Duties, Accomplishments and Related Skills:

*Represent the Executive Vice President and Chief Financial Officer (EVP and CFO) in various forums and apply judgment as and when appropriate;

*Manage the planning, tracking, and reporting of the priorities and objectives for the office of the EVP and CFO. This includes tracking open items and due dates, working with the Office of the EVP and CFO senior leadership to determine status, and helping ensure objectives are achieved, ultimately ensuring long-range initiatives are brought to actualization;

*Responsible for preparing studies, proposals, and recommendations for the EV and CFO;

*Coordinate and work with EVP and CFO on presentations for Board and various constituents, working cross- functionally to determine appropriate content, messaging, and presentation;

*Lead projects of high importance including the Culture Leadership Team and the university-wide contract management system;

*Participate in regular meetings with the Office of the EVP and CFO senior leadership team to ensure all university administrative and operational issues are addressed properly, efficiently, and judiciously, and keep track of progress until resolved;

*Coordinate the execution of strategic and cultural initiatives;

*Assess inquiries directed to the Office of the EVP and CFO, determine the proper course of action, and delegate to the appropriate individual to manage;

*Serve as an adviser to the EVP and CFO and senior management team;

*Provide insightful data-driven strategic recommendations to the EVP and CFO;

*Work closely with other functions and/or areas throughout the University; including the Board of Trustees,

President, Provost, Deans of schools and students, and the University Leadership Council;

*Use cross-functional knowledge and seek to understand issues, trends, and perspectives that may influence the desired outcome;

*Organize and prioritize critical issues and required information for the Executive Vice President and Chief Financial Officer to facilitate efficient decision-making;

*Act as a point of contact or gatekeeper for the Office of the EVP and CFO;

*Provide oversight and guidance to projects of high importance;

*Responsible for the management of executive support staff;

*Developed a key performance indicators (KPI) dashboard for use by university leadership to manage their divisions;

Supervisor: Betty Freyre 202-***-****)

Okay to contact this Supervisor: Yes

Executive Assistant for the Executive Vice President and Chief Finance Officer George Washington University

2121 Eye Street, NW 7th Floor Washington DC, DC

8/2019 - 9/2019

Duties, Accomplishments and Related Skills:

This position supported the Executive Vice President and Chief Financial Officer (EVP and CFO) in identifying and achieving the priorities and goals of the University. The role worked closely with the EVP and CFO on a wide variety of administrative and executive duties, special projects, and initiatives involving the office of the EVP and CFO. Typical

responsibilities included: producing executive-level strategic analysis, assisting with issue identification, and problem resolution in collaboration with all affected parties. I managed key projects, driving both the strategic vision and project execution forward. Provided oversight to the development of written communications including presentations, web content, talking points, and correspondence.

*Represented the EVP and CFO in various forums through behaviors, guidance, and decision-making that reflect

GW’s values and standards of service;

*Facilitated the flow of information between the EVP and CFO and key organizational stakeholders, including direct reports, board members, and community representatives;

*Monitored the cost, schedule, and performance of all university contracts; ensure timelines are met, perform contract award, cost, and performance trend analysis.

*Facilitate improved work performance and streamline the procurement process;

*Review and approve contractor payment requests;

*Develop and/or edit written communications, including briefing materials and presentations, speeches, news stories, web content, talking points, and correspondence on behalf of the EVP and CFO using appropriate voice and editorial choices;

*Prepare proposals and recommendations for the EVP and CFO for consideration and review;

*Coordinate and work with the EVP and CFO on presentations for Board of Trustees and various constituents; work cross-functionally to determine appropriate content, messaging, and presentation;

*Managed budget and business activities within established University guidelines;

*Worked collaboratively with the leaders Vice Presidents of Human Resource Management and Development, Finance and Planning, Safety and Facilities, Compliance, Athletics, Medical Faculty Associates, Comptrollers Office reporting to the EVP and CFO on projects in their respective areas

including process improvement, service excellence, project management, and tracking of strategic priorities;

*Foster and elevate cross-integration of goals and initiatives between University units and EVP and CFO departments;

*Lead the execution of strategic initiatives as needed;

*Assess complex inquiries directed to the EVP and CFO, determine the proper course of action, and delegate to the appropriate individual to manage;

*Serve as an adviser to the EVP and CFO;

*Organize, anticipate, research, and/or prioritize critical issues and accurate information for the EVP and CFO to facilitate efficient decision-making;

*Act as a point of contact and gatekeeper for the EVP and CFO;

*Build and sustain productive working relationships with other members of university leadership and areas across the University;

*Oversee and manage the day-to-day operations of the EVP and CFO, including the management of at least two staff; and

*Plan and coordinate special events on behalf of the Office of the EVP and CFO

Supervisor: Betty Freyre (202-***-****)

Okay to contact this Supervisor: Contact me first

Administrative Assistant

The George Washington University

Office of the President 1918 F Street, NW Washington DC, DC

8/2018 - 9/2019

Duties, Accomplishments and Related Skills:

*Serve as a confidential assistant to the offices of the President and Provost;

*Point of contact between the office of the president and the rest of the university -- from the board of Trustees to other departments, student groups, the media, and the public;

*Maintain expert knowledge of records and information technology systems, draft and edit correspondence, and schedule in-person meetings;

*Draft responses to requests and prioritize communication the president needs to review;

*Compose documents based on the president's viewpoint and the university's policies;

*Develop and maintain electronic and traditional files of all communication;

*Conceptualized, developed, and implemented shared calendar used as a tracking system to simplify the coverage of the front desk;

*Successfully answer incoming telephone calls, direct calls to appropriate personnel, greeting and escorting visitors, note-taking for meetings;

*Identify university needs and resources including funding, equipment, and facilities;

*Provide oversight of planning and scheduling meetings, conferences;

and travel; securing space and/or arranging for audio and video conferencing;

*Manage multiple conference room calendars; scheduling/coordination of details for meetings with internal and external contacts;

*Review incoming correspondence; accurately sort and distribute mail and university contracts;

*Order office supplies and ensure the office is well maintained and organized;

*Receive, review and distribute contracts in SharePoint for processing in the Office of the EVP & CFO;

*Assist the Director of Administration with a variety of duties to include the President's calendars, memos, document reviews, and meetings/events set up;

*Contribute to the excellent reputation of the Office of the President through professional, friendly, and respectful interactions with students, faculty, staff, and visitors;

*Perform additional responsibilities as assigned.

Supervisor: Betty Freyer (202-***-****)

Okay to contact this Supervisor: Contact me first

Business Operations Consultant

Self-Employed (Remote) 4805 Old Branch Avenue Camp Springs, MD

3/2017 - 6/2018

Duties, Accomplishments and Related Skills:

*Managed business operations for 2 clients in-person and virtually

*Increased revenue by 70% by rewriting strategic model and marketing plan within first 3 months

*Completed projects on time and on budget working from home-based office

*Generated new sales opportunities by developing relationships with new and existing clients through individualized account management

*Managed contacts, leads and sales opportunities using SalesForce

*Managed AR/AP, financial reporting and projections, payroll, taxes, 1099 reporting, bank and credit card reconciliation using Quickbooks

*Ensured compliance with State and Federal regulations for sales tax, property tax, business licenses, corporate registrations and payroll taxes

*Represented and committed the organization at meetings and during telephone discussions

*Facilitated recruiting, W9 collection, interview and reference checks

*Grew the company’s Facebook, Instagram and Pinterest following by 40% by developing, reviewing, publishing and scheduling social media content one month in advance

*Managed customer order fulfillment, shipment and wholesale account management

*Organized and maintain the office space 1 day per week

*Managed product development, shows/conventions, events, and graphic design for product collateral

*Managed, guided and scheduled social media staff, fulfillment staff and administrative assistant

*Identified problems and issues; worked with management to resolve as they arise

*Made commitments at meetings and during telephone discussions on behalf of the organization

Loan Officer (Consumer and Mortgage) Treasury Department Federal Credit Union 1101 2nd Street, NE

Washington DC, DC

3/2015 - 3/2017

Duties, Accomplishments and Related Skills:

*Provided program and operational support to 8 branches; liaise between borrowers, loan officers, underwriters and appraisers

*Advised supervisor on the effectiveness of programs, operations, and infrastructure.

*Provided recommendations to improve program features, policy initiatives, and related implementations

*Managed and maintained databases to meet specific operational needs. Determined various sources of data (either hard copy files or other automated systems) entered and analyzed data, ensured accuracy of data, and produced reports based on specified criteria

*Monitored all aspects of a portfolio of individual transactions of confidential and sensitive nature in XP2: from preparing periodic reviews to final approval and funding

*Performed loan-processing tasks for underwriting to include debt to income ratio calculations, income verification and loan payment computation

*Defined, led, and executed special projects and assignments concerning high-level program operations, infrastructure and policy issues brought to the immediate attention of the supervisor and the President

*Maintained extensive knowledge of loan types, interest rates, policies and procedures as well as National Credit Union Association (NCUA) lending regulations

*Increased productivity by saving approximately 3 hours per day by developing standard procedures for

records management and retention

*Created a Lending Services Manual of new policies and procedures, which reduced program costs within 6 months

*Initiated and executed cutting-edge programs by creating a formula and point based system to determine Annual Percentage Rates (APR) which delivered revenue gains averaging $100,000 daily

*Advertised lending products that offered favorable returns, exceeding annual mortgage goals by 30% using social media platforms

*Enhanced total mortgage clientele by 50% by providing existing clients with matchless and sound mortgage advice as per their residential needs and by proactively contacting prospective clients

*Served as a liaison for matters of importance across program and organizational responsibilities.

*Prepared correspondence and reports for the COO for board meetings and in response to request related to lending programs.

*Collaborated with all functions of TDFCU to ensure alignment across strategy, information solutions, risk management and operations.

*Served as Collateral Manager

* Developed titling manual, organized by states to ensure liens are perfected and intact accounting for all fees, legal documents and state government policies and procedures

* Oversaw accurate and timely title/lien perfection minimizing losses and ensuring that the appropriate rules, regulations and signed documentation for the various states are followed

* Generated and monitored loan payoff reports to ensure accuracy and accountability of supporting documents

* Ensured liens are accurately recorded for all secured loan files through continuous communication with the member, dealer, or any third-party, stateside and overseas, necessary to complete the

transaction

President of the Parent Teacher Association Hillcrest Heights Elementary School

4305 22nd Place Temple Hills, MD

4/2013 - 11/2015

Duties, Accomplishments and Related Skills:

*Managed programs and developed improvements across multiple areas - including fundraising, parental involvement and community outreach; consulted with school administrators to resolve issues affecting the school and PTA

*Initiated fundraising events that raised annual contributions from $300 to over $8,000; increased active membership from 7 to 86 members in the first year, by initiating creative ideas to attract family participation

*Launched the first mentoring program, by partnering with Morgan State University Alumni and community churches

*Created excel spreadsheets to reflect profit expenditures and losses pertaining to operations of the PTA annual budget

*Developed financial performance reports and legal documents to include bylaws, which ensured accuracy and compliance within National PTA guidelines

*Implemented a workshop series for parents, students, and siblings which included topics such as: funding college education and assessing academic performance

*Attended numerous training programs through the National Parent-Teacher Association, including: Grant Writing; Financial Management; Conflict Resolution; Program Management; Advocating for Children; and Parliamentary Procedures

*Liaised with County and State representatives, the School Principal, and Executive Board to encourage and foster camaraderie as a group

Supervisor: Traci Brown 301-***-****)

Okay to contact this Supervisor: Yes

Administrative Assistant Lead III

Advanced Resource Technology Incorporated

1555 King St

# 400

Alexandria, VA

10/2007 - 4/2008

Duties, Accomplishments and Related Skills:

*Supported Senior Executives and Managing Directors across multiple departments, supporting the Defense Advanced Research Projects Agency (DARPA) by maintaining daily and long-term calendars

*Served as administrative expert leading office and administrative support to receive Achievement Award for completing major project 3 months ahead of schedule and successfully achieving project goals and objectives

*Developed, updated, maintained and advised on project management databases and executed new procedures for monitoring and tracking projects status, schedules, costs and deliverables ensuring projects stayed on schedule

*Collaborated with others within and outside of the organization to develop and implement new and innovative administrative initiatives and tools that will facilitate and enhance efficiency and effectiveness of administrative operations

*Maintained records matters, activities and initiatives of a confidential and sensitive nature

*Identified, recommended and implemented solutions to administrative problems

*Researched federal laws, policies, regulations, and precedents to ensure compliance with contract requirements

*Reproduced instructional workbooks, technical summaries, financial reports, invoices, and meeting materials for DOD executives by creating charts, viewgraphs, tables, and spreadsheets

*Coordinated the collection and uploading of data, reviews and validates data, identified problems and trends, and coordinate with staff and management officials to address problems and issues that arise

*Benchmarked and complied analytical data to determine efficiency and cost-effectiveness of product specifications, compared to that of competitors; via SharePoint, the findings were used by engineers to modify product designs

*Provided exceptional customer service and professionalism to internal and external clients

Sports Development, World Games and Athlete Leadership Program (ALPs) Coordinator Special Olympics, Inc.

1133 19th Street, NW Washington DC, DC

6/2001 - 7/2007

Duties, Accomplishments and Related Skills:

*Managed Sports Development Program and Games & Competition Departments, supporting over 4 million athletes in 170 countries

*Developed 26 sport specific resource guides, which were distributed to all 7 Special Olympics Global regions in multiple languages

*Utilized financial reporting systems and developed a database meeting team needs to track and analyze expenditures for program operations, travel, and 3 program budgets, each valued at over 3 million dollars

*Created templates to expedite preparation of the statistical and financial reports for Senior Executives

*Managed travel and logistics for all conferences and meetings; consisted of local, domestic and foreign travel for the Vice President, Regional Managing Directors and Athletes in 7 regions of the world; ensured all country Visa and Passports requirements were met

*Arranged meetings, contacted attendees, escorted visitors, took notes for meetings, secured space locally and internationally and arranged for audio and video conferencing for in-person and virtual participants

*Entered, analyzed and ensured accuracy of data to produce reports for leadership with a real-time status of participants travel and expenditures

*Managed costs of hosting games and competitions. Consistently finished years 15% to 20% below budget

*Prepared a variety of reports and presentations on the status, progress, and accomplishments of ongoing projects

*Managed calendar for the Vice President and Regional Managing Directors in 7 countries, scheduling appointments based on knowledge of program operations and of the other staff’s priorities

*Maintained and updated automated travel system to track authorizations and approval of vouchers and expense reports; monitored all travel documents through processing and approval

Office Manager Cybertech Group, Inc. 6009 Oxon Hill Road Suite 206

Oxon Hill, MD

7/2000 - 4/2001

Duties, Accomplishments and Related Skills:

*Managed all administrative tasks and contract obligations

*Controlled and tracked office correspondence and documentation in an automated system, routed correspondence to appropriate staff members and followed up to ensure proper actions are taken

*Implemented the use of Deltek Cost Point software application system at the headquarters office and additional office sites

*Formulated procedures for the systematic retention, protection, retrieval, transfer, and disposal of personnel and accounts payable records

*Served as the lead liaison to all financial institutions, customers, Government Contracting Officers and outside vendors

*Managed payroll and expenditures using Quickbooks

Executive Assistant American Red Cross 2720 Prosperity Avenue

Suite 200 Fairfax, VA

4/1999 - 7/2000

Duties, Accomplishments and Related Skills:

*Managed contracts and reporting systems for the department.

*Distributed and reconciled in MS Access database, all incoming Contract and Purchase Order Requisitions.

*Maintained and updated all contracts and purchase orders using the Records Management System of Oracle.

*Coordinated the delivery of a Contracting Officer’s Representative training class

*Managed and maintained the AS400 database for the department

*Managed all Request for Proposals (RFPs) using Citrix Financial System of Oracle

*Implemented and trained the department staff of 22 people on the use of Microsoft Project 98

*Prepared accounts payable vouchers, check requests, travel expenses and disbursements for the department staff

*Coordinated and maintained daily calendars of the department director and manager

*Planned appointments and events

*Served as the point of contact between executives and employees/clients

*Created regular reports and updated internal databases

*Coordinated travel arrangements

*Provided telephone and office coverage

*Responded promptly to directors’ and managers’ queries

*Facilitated internal communication - distributed information and scheduled presentations

*Suggested more efficient ways to run the office and troubleshoot malfunctions

*Reviewed and recommended changes to our departments’ policies and procedures

Supervisor: Phillip Yernick and Paul Dota (703-***-****)

Okay to contact this Supervisor: Yes

Education:

Central Senior High School Capitol Heights, MD United States High school diploma or equivalent 6 / 1994

Relevant Coursework, Licenses and Certifications:

International Studies

Job Related Training:

Mortgage Loan Officer (MLO) License Washington, DC

Nationwide Multistate Licensing System & Registry (NMLS) - NMLS# 1375541 (Expires October 2017)

Weichart School of Real Estate Camp Springs, MD Principles and Practices of Real Estate - June 2006

National Seminar Groups Washington, District of Columbia, DC Writing course: How to write better and faster

Fig Leaf Washington, District of Columbia, DC -Fast Track to HTML Knowledgy VA - Oracle Citrix Financial System

Language Skills:

Language Spoken Written Read

English Advanced Advanced Advanced

Affiliations:

Parent Teacher Association - Member

References:

Available Upon Request

Additional Information:

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Project and Word) 70 WPM

SharePoint Windows AS 400

Records Management System

Internet (Safari, Google,

Internet Explorer, Firefox) Purchasing at a Glance

Adobe Acrobat Photoshop Illustrator Oracle

Cost Point HTML

Java HomeSite SharePoint XP2

WordPress WooCommerce

SalesForce

PA7

Concur

EAS

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