Customer Service Admitting Clerk

DANA LICHTMAN

*** *. ******** ***., *. Massapequa, NY 11758

P: 516-***-****, E: *************@*****.***

Education

Case Western Reserve University, Mandell School May 2021

Master’s of Social Work

Columbia University January 1985

Bachelor’s of Science in Nursing

Cornell University May 1983

Bachelor’s of Arts in Sociology

Social Work

South Oaks Hospital January 2019-present

Experience

Social Work Intern: Amityville, NY

•Performed intakes and assessments on new and existing clients

•Facilitated group meetings utilizing various techniques

•Helped to devise treatment plans for dual-diagnosis outpatients

•Collaborated with field supervisor to plan activities for group meetings including self-care and harm-reduction

•Assisted clients with discharge planning, focusing on their individual goals and outcomes

Northwell Health Hospice Care Network January 2014-present

Volunteer: Woodbury, NY

•Provided patient and family support for those in the hospice program

•Planned and facilitated adult and youth bereavement groups

•Conducted phone calls weekly to provide support to primary caregivers through the Angels program

•Visited homes to provide companionship and support for those on program

Joseph’s House February 2019-present

Volunteer: Troy, NY

•Emotionally supported residents of Joseph’s House through conversations and interactions

•Made nutritious meals and served them to residents

•Member of outreach community support program

Additional

Northwell Health, South Shore University Hospital April 2011-present

Work Experience Admitting Clerk

•Register incoming patients to obtain identifying information and other data necessary for registration.

•Verify that insurance is active and collect point of service payments.

•Check insurance coverage is in effect for the procedure. Obtain additional authorization for services including PT, OT, outpatient cardiac and pulmonary rehab through contact with more than 25 health insurance companies.

•Schedule patients for their required services using specialized appointment program.

•Provide patients with exemplary customer service skills and excellent service vision.

•Maintain a good rapport with patients while being empathetic and efficient.

•Cross-trained in various departments including labor and delivery, cardiac cath, Pre-surgical testing, and the ED. Process urgent, bedside ED admissions.

•Assisted in Pension Audit Project from June 2006 – December 2006

•Was previously a nurse at Long Island Jewish Hospital, 1/1985 – 6/1985

Weight Watchers

Center Manager: Wantagh March 2001- July 2015

Receptionist: Wantagh 3/2001 - Present

•Center Manager for largest volume center in the United States

•Responsible for delivering the Weight Watcher’s Service Vision to the staff and members.

•Developed process and tracking methodology for dealing with member issues.

•Coordinated annual program integration and changeover on a personal level to each client and staff member.

•Scheduled and adjusted staff to ensure efficient operation of center.

•Supervised computer system/program installation.

•Trainer and Mentor for receptionists and new staff on basic member processing.

•Established inventory management and ordering process, and, responsible for cash control.

Awards

Southside Hospital Service Excellence Award

2014

Nassau County PTA Honorary Lifetime Award

2012

Weight Watchers Receptionist of the Year Service Vision Award

2010, 2004

Weight Watchers Center Manager of the Year

2008

Girl Scouts of Nassau County Volunteer Appreciation Award

2006

Professional

National Association of Social Workers, Member (NASW)

October 2019-present

Affiliations

Nassau-Suffolk Association of Social Workers, Member

December 2020-present

Columbia University School of Nursing Alumni Association, Member

1985-present

Cornell University Alumni Association

1984-present

Community

Maryland SPCA, Virtual Reading Program Volunteer

August 2020-present

Activities/

Girl Scouts of Nassau County, Association Registrar/Recruiter

September 1993-present

Plainedge School District PTA Treasurer

September 1999-June 2002

Plainedge School District PTA, President

September 1997-June 1999

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