Customer Service Factory Worker

PRINCESS EJOVI

PHARMACY CLINICAL RESEARCH MEDICINE MICROBIOLOGY

CONTACTS

Ughelli, Delta State.

+234 810-***-****

**************@*****.***

CORE COMPETENCIES

! Pharmacy

! Medication Management

! Patient Counseling

! Clinical Pharmacy

! Healthcare

! Pharmacy Practice

! Clinical Research

! Compounding

! Immunization

! Pharmaceutical Care

! Medicine

! Prescription

! Clinical Pharmacology

! Pharmaceutics

! Pharmacy Automation

! Patient Counseling

EDUCATION

Bachelor of Pharmacy (B.Pharm.).

Pharmacy.

Delta State University.

Delta State, Nigeria.

https://delsu.edu.ng

2015.

National Examination Council.

Senior School Leaving Certificate.

Pat Secondary Commercial School.

2007.

WORK EXPERIENCE

Pharmacist Jan 2019 - Present.

Eshio Pharmacy, Delta State.

! Negotiated a 10% wholesale discount with company's major supplier.

! Detect any therapeutic incompatibilities before and after treatment.

! Refer extreme cases to appropriate physicians for further treatment.

! Spearheaded the inventory and removed expired or damaged drugs.

! Handle the hiring process and the training of new employees.

!

Pharmacist Jan 2018 – Dec 2018.

General Hospital Ughelli, Delta State.

! Responsible for stock management and record-keeping of substances.

! Handled the labelling of medicine and medical-related products.

! Monitored the condition of stocks to checkmate their deterioration.

! Created a procedure to aid identification, improving workflow by 20%.

! Oversaw the filing of more than 400 prescriptions per week. Pharmacist Jan 2017 – Dec 2017.

Delta State University Teaching Hospital, Delta State.

! Review, analyze and interpret the physician directive to the patients.

! Instilled a culture of collaboration and understanding between staff.

! Communicated with doctors & patients to ensure proper prescriptions.

! Provided patients with details of the side effects of some drugs.

! Handled the store keeping of important pharmacy documents & record. Pharmacist Assistant Mar 2016 – Dec 2016.

Wedge Trust Pharmacy, Delta State.

! Responsible for preparing, updating and filing customer records.

! Assisted by interpreting symptoms & prescribing treatment.

! Created a customer program, resulting in 50+ new customers monthly.

! Handled the phone calls, emails and in-person customer enquiries.

!

CAREER SUMMARY

" Passionate and results-driven with in-depth knowledge and expertise in pharmacy practice, drug administration and health care.

" Provided help services to more than 30 customers per day at Eshio Pharmacy, Delta state, increasing customer retention by 75%.

" Proactive in counselling patients on the usage of medicine, management of disease, disease control and appropriate preventive methods.

" Adept at coordinating teams to ensure maximum output. Adaptability skills, willingness to adjust to a constantly changing world.

" Possess excellent communication skills and the ability to dispense information amicably with good verbal and written skills. TRAITS/PROFICIENCY

v Organizational

v Critical Thinking

v Communication

v Team work

v Learning culture

v Business Acumen

v Engagement

v Flexibility

v Problem-Solving

v Productivity

v Adaptability

v Leadership

v Organization

v Attention-to-detail

v Collaboration

WORK SUMMARY

Pharmacy Assistant Feb 2015 – Dec 2015.

Nemena Pharmacy, Delta State.

! Prescribed medications in-close supervision of the head pharmacist.

! Accepted payments and handled the pharmacy insurance claims.

! Worked with other technicians to streamline the drug inventory system. Factory Worker (Part time) 2011 – 2014.

Bio-ormed Option Limited, Delta State.

! Sorted and packaged more than 80 completed products for delivery.

! Performed regular preventive maintenance, increasing productivity. PROFESSIONAL COURSES

Project Management – Skills Edge Consulting Limited. 2018. Customer Service – Skills Edge Consulting Limited. 2018. Human Resource Management – Skills Edge Consulting Limited. 2018.

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