Merchandise Manager Customer Service
Resume:
LORRAINE
PEREZ
*********@*****.***
Glendora, CA 91740
Accomplished Inventory Manager offering 33- year history of Retail Management leadership, including monitoring and evaluating employee training and day-to-day performance with focus on safety, efficiency and company policy adherence. Expert in maintaining accurate records and inventory counts. Innovator in new processes, technology adoption and team training. Experienced customer-
oriented individual with strong work ethic, ability to escalate issues appropriately and certified in Retail Management and Business Essentials.
PROFESSIONAL SUMMARY
Vons - Inventory Control Manager
Covina, CA • 01/2000 - Current
WORK HISTORY
Inventoried warehouse stock on monthly, quarterly and annual basis.
•
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
•
Conducted research to address shipping errors and
packaging mistakes.
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Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
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Handled day-to-day shipping and receiving overseeing warehouse and vendor deliveries/ returns.
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Processed damaged goods and completed wasted
inventory paperwork.
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• Memorized facility layout and located products.
Collaborated with other departments within facility to educate and understand how functions affect inventory.
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Motivated and managed performance, activities, and responsibilities of Inventory Control Team.
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Cross-referenced invoices and supplies for reporting accuracy.
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Maintained control of cycle counts, physical inventory and discrepancy research.
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Operated a desktop computer system, hand-held
inventory control device and calculator to perform
•
SKILLS
Active Listening, judgment,
and Decision Making.
•
Speaking, Monitoring,
Critical Thinking, Service
Orientation, and Time
Management
•
Computer Literacy, and
Teamwork
•
• Inventory Oversight
Service Provider
Communication
•
• Problem Solving
• Warehouse Safety Programs
Cross-functional
communications
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• Data Analysis
• Volunteer oversight
Pioneer High School
Whittier, CA
High School Diploma
Cerritos College
EDUCATION
Norwalk, CA • 04/2021
Retail Management &
Business Essential
Certificate: Retail
Management
Continuing education in
Retail Management. Two
semesters away from
earning my AA. Graduating
April 2022. Minoring in
Criminal Justice as well.
•
CERTIFICATIONS
CRM - Certified Retail
Management Certification
•
BE - Certified Business
Essential Certification
•
Vons - Supervisor
Orange, CA • 12/1994 - 12/1999
Vons - General Merchandise Manager
Lakewood, CA • 06/1989 - 11/1994
receiving and shipping.
Provided prompt, accurate and courteous responses to customers.
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• Solved routine and complex problems.
Displayed active listening and superior customer service skills for both external & internal customers.
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Displayed the ability to operate the phone system
effectively.
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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize
workflows.
•
• Monitored workshop work flow for over 50 employees. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
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Worked with management team to implement proper
division of responsibilities.
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Maintained compliance with company policies,
objectives and communication goals.
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Provided supportive link between external customers and internal operations.
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Handled customer complaints, resolved issues and
adjusted policies to meet changing needs.
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• Set overall vision and provided team leadership. Utilized standard operating procedures, effective crew resource management, communication and procedures
specified in company operation manual.
•
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
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Identified individual employee's unique work styles and adapted management methods.
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Built, managed and coached insourced and outsourced teams.
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Mentored newly hired employees on operating
equipment and safety and developed training manual to use for reference.
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Assessed areas of service concern and developed
improvement plans.
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Exceeded goals through effective task prioritization and great work ethic.
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Eliminated downtime and maximized revenue by
providing top project quality control.
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Carried out day-day-day duties accurately and
efficiently.
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Developed and implemented performance improvement
strategies and plans to promote continuous
improvement.
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To obtain employment in a field doing what gives me the most fulfillment and satisfaction, which is helping people from different culture and backgrounds to grow and thrive. Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Considering the relative costs and benefits of potential actions to choose the most appropriate one and adjust actions in relation to others actions. Ability to work well with minimal or no supervision.
PROFESSIONAL OVERVIEW
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