Customer Service Store Manager

CINDY J BRANSCUM

****** STATE HWY **B NORTH, MULDROW, OK 74948 • H: 479-***-**** - *****.********@***.***

… Professional Summary

Motivated Store Manager with more than 25 years of experience in leading all aspects of retail operations including shrink, customer retention, visual merchandising, P&L, and inventory management. Communicates objectives and visions clearly to department managers and drives performance by building customer loyalty. Able to train, mentor, and develop promising staff into effective leaders.

• Oversee administrative functions

• Inventory control

• Improve performance

• Manage operations

Skills

• Cost control and budgeting

• Time management

• Human resources

• Staff management

Experience

owner/brokerage/officer, 03/2018 to Current E.T.A Logistics LLC. - MULDROW, Oklahoma

• Maintained an onsite presence to ensure the operations team met all company operational standards.

• Increased employee job satisfaction with hands-on, motivational approaches.

• Supported back office procedures, including hiring and employment processes.

• Supported human resources initiatives by connecting with employees and proactively solving problems.

• Built relationships with vendors and monitored supply chain to spot and correct deficiencies.

• Exemplified transportation leadership and maintained company standards and protocols in all locations.

General Manager, 01/2017 to 05/2018

Subway - Van Buren, Ar

• Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.

• Managed the performance of team members, conducted performance appraisals, and Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.

• Recognized as Store Manager of the Year in 2017 based on superior sales and customer satisfaction results.

• Supported back office procedures, including hiring and employment processes.

• Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.

• Reversed a poor performing store by revising systems, processes, training programs, and

personnel.

General Manager, 09/1989 to 06/2015

Russell's Diner - Braggs, ok

• Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.

• Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.

• Prepared operating and capital budgets for division, reviewed expenditures and took corrective action as needed.

• Maintained an onsite presence to ensure the operations team met all company operational standards.

• Managed the performance of team members, condueted performance appraisals, and managed promotion recommendations.

• Recognized for excellence in building and motivating management and hourly teams.

• Supported back office procedures, including hiring and employment processes.

• Exemplified hospitality leadership and maintained company standards and protocols in all locations.

• Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.

• Reversed a poor performing store by revising systems, processes, training programs, and

personnel.

• Recognized as Store Manager of the Year in 1990-1995 based on superior sales and customer satisfaction results.

Education

High School Diploma: BASIC, May 1988

Spiro High School - Spiro, OK

• GPA 4.0.

• Graduated in top 10% of class.

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