Data Entry Customer Service, worked for State Farm Insurance for 8 y
Resume:
Suzanne M. Jespersen
Foley, Al 36535
Email: ************@*****.***
Areas of Expertise
● Insurance processing
● Casualty auto insurance
● Filing and data archiving
● Property claims
● Advanced clerical knowledge
● Microsoft Office proficiency
● Managing multiple priorities
● Exceptional customer service skills
Work Experience
June 2016 to October 2017
Rain Residential
Ocean Springs, MS
Property Manager
● Office Manager for two apartment complex, computer experience with Propertyware Management Software, Microsoft Word, and Quicken.
● Provided information via telephone and on site.
● Showed units, wrote new tenant leases, inspected move in and move outs on units, took and wrote maintenance work orders, and daily inspections of the properties.
● Handled all monies transactions from taking rent and deposits, entering monies into the system to end of day financial reports and deposits.
● Contacted, scheduled, ordered supplies, and processed work invoices for all outside contractors.
● Handled all office duties, phones, emails, filing, customer service, etc.
● Ran errands for maintenance supplies, office supplies, and banking. December 2013 to April 2016
Clarks Personnel/AIS Solutions Daphne, AL
Claims Processor/ Data Entry
● Use several computer softwares and AIS's own systems to search for missing information needed to process claims. Using company's resources to gather information, If not found in our our system we contacted the facility or provider's office or billing departments for assistance in order to compete the claims.
● If not able to find or get information from providers, make annotations, then send incomplete claims to other departments for other avenues of research to complete processing of claims
● If had or found all info needed to complete processing, enter missing information, process claims and send completed claims to be handled by our adjusters. September 2010 to October 2013
Millers Grand Events
Daphne, AL
Event Coordinator/Planner
● Assisted customers with the colors and themes for events from the linens, dishes, etc.
● Washed dishes and washed and ironed linens and napkins.
● Gathered everything listed on ticket for event and ready for delivery
● Assisted with the setting up at event and taking down after an event. February 2008 to July 2010
Walmart
Ocean Springs, MS
Cashier/Customer Service
● Provided customers with speedy and excellent service, Wrote work orders and made sure the customer was pleased with their service.
● Looked up products by vehicles requirements needed for tires types and size,bulbs needed for all lights, oil types to oil filters, anything the customer needed for automobiles, boats and trailers.
● Gave quotes for products and services needed, and checking customers out.
● Inventory and stocking of shelves with store produces. Sept 2006 to Feb 2008
Holiday Inn Exp. & Shuller Inn
Moss Point, MS.
Front Desk Clerk
● Made reservations over phone for guest
● Set up company accounts for business guest
● Took payments and billed company accounts
● Checked guest in and out, and assisted guest with any
● questions or concerns they may have regarding their room or reservations.
● Worked with housekeeping, made sure all rooms after check outs and before check ins were cleaned.
● Did walk-through to make sure all rooms were cleaned properly and on time.
● At end of shift, completed all paperwork, counted monies taken in and had ready for the night audit shift.
January 1996 to July 2006
State Farm Insurance
Pascagoula, MS
Office Manager & Ins. Sales & Svc
● Provided clerical duties such as filing, answering phones, data entry, etc.
● Wrote and issued Homeowners, rental, auto, life, and health policies.
● Policyholder assistance with information ranging from rate quotes, to adjusting damage claims.
● Handled all accounting transactions, payments, deposits and balanced internal financial spreadsheets with monthly bank statements
Education and Training
Completed online courses covering new software, policy changes, and information system upgrades. Computer Programs Microsoft Word and Excel, Echo Database, State Farm Insurance internal software applications, PropertyWare and Quicken. Skills
● Insurance claims processing
● Data entry
● Multitasking
● Customer Service
● Team work
● Fast Learner
● Organizational skills
References
Chasity Bass-Bergeron,
Supervisor / Data Processor
Office: 251-***-****
Email: *********@*****.***.
(Former Supervisor)
Jack Lane, Owner
Kathy's Package Store
Phone: 337-***-****
Boss
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