Customer Service Patient Access
Resume:
MAGGI R. SIEGEL
***********@*****.***
OBJECTIVE: To secure a position with an organization where I am able to utilize my strengths, experience, and skills to be an asset to the company.
EXPERIENCE AND SKILLS:
Rothman Orthopedics 01/2022 – present
Philadelphia, Pennsylvania
JOB TITLE: Patient Access Coordinator
JOB DUTIES:
Assist with receiving all incoming calls, take messages, and directing them to the proper party
Receive triage calls throughout the practice and attend all items concerning them
Schedule and reschedule on ACD line
AMBULNZ 01/2022 – 03/2022
Philadelphia, Pennsylvania
JOB TITLE: COVID Tester
JOB DUTIES:
Assist with registration and labeling the vial/placing it was a requisition form for collections
Gather patient information and appropriate signatures for specimens
Operate test systems and follow established policies/procedures for quality control performance, safety, HIPAA, infection control and OSHA Blood Borne Pathogen guidelines
Set and up break - down/clean up at the end of the day
People Share Staffing Agency for PENN MEDICINE 07/2021 – 11/2021
Philadelphia, Pennsylvania
JOB TITLE: Patient Services Representative
JOB DUTIES:
Manage patient calls and inquiries while coordinating appointment, updating insurance/billing information
Insure all patients’ concern are directed to the proper parties and answered in a timely manner
Columbia Care 06/2020 – 03/2021
Vineland, New Jersey
JOB TITLE: Patient Intake Coordinator/Sales
JOB DUTIES:
Create patient records in office system and insures all patient care is properly documented
Verifies the accuracy of all information input into patients’ records
Answer all questions concerning policies and procedures
Provide guidance and education to patients for medical cannabis needs
Chico’s Tanger Outlets 01/2028 – 04/2020
Atlantic City, New Jersey
JOB TITLE: Assistant Store Manager
JOB DUTIES:
Manage sales operations, asset protection and increase profitability, and maintain positive customer service experience
Analyze sales reports and KPI’s to determine the needs of the business and sales strategies.
Motivated the sales teams to meet assigned sales and productivity goals.
Provide training and coaching for the sales team to become fluent in all aspects of product knowledge and inventory online and in store
Atlanticare Regional Medical Center 01/2017 – 02/2018
Atlantic City, New Jersey
JOB TITLE: Patient Access Associate
JOB DUTIES:
Assist with registration, admissions, and financial assistance in the Emergency Department, Trauma Emergency and Psychiatric Intervention Program
Knowledge of State and Federal Government Funding Program including Medicare and Medicaid Programs
Assist with ICD – 10/ICD-9 to ensure accurate diagnosis entry for reimbursement
Aamco Transmissions 05/2003 – 12/2016
Egg Harbor, New Jersey
JOB TITLE: Customer Service Manager
JOB DUTIES:
Maintained all customer service issues/inquiries and insured all customer service standards were being followed by employees
Managed all administrative functions and prepared updated progress reports
Insured all human resources were followed including personnel records, benefits, payroll, bank deposits, and recruitment.
REFERENCES AVAILABLE UPON REQUEST
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