HILDA AYEBAZIBWE

Roseville, MI *****

734-***-****

ads2hy@r.postjobfree.com

Customer-service Representative: A professional, dependable worker, seeking a position that will utilize my excellent skills, qualifications and more than 15 years of work experience in Customer Service. My strong work ethic mainly, focuses on great communication skills, organizational skills and Interpersonal people skills.Am always eager to learn in a fast-paced environment, pay attention to detail for accuracy, and possess team-player & Problem solver attributes to get the job done, given the opportunity.

Quality Control Procedures

Data Entry

HIPAA Compliance

Word Processing

Blood and Tissue Sample Collection

File Organization and Maintenance

Verbal and Written Communication

Safety Monitoring

Phlebotomy

Team Player

Problem Solving

Inventory Control

Aseptic Techniques

Critical Thinking

Multi-Tasking

Detail-Oriented

08/2018 to Current

TRINITY HEALTH, SAINT JOSEPH MERCY FRASER VILLA

Fraser, MI

Medication Tech/Certified Nursing Assistant

Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality. Observed and recorded vital signs and reported changes to physicians or nurses. Adhered to all safety and infection control precautions and regulations, by reporting safety hazards to supervisors, removing risk and promoting workplace safety. Monitored patients for health condition changes,recorded progress notes in MARS and reported to RN Nurse to review care plans accordingly.

Collected specimens for lab,stat and routine testing, on various specimens, practicing aseptic technique to reduce risk of infection.

Maintained laboratory supplies inventory by checking stock to determine inventory level. 07/2017 to 07/2018

HOME WELL SENIOR CARE- PRIVATE DUTY

New Troy, MI

Home Health Aide

Maintained clean and well-organized environment for client happiness and safety by providing mental and emotional support to foster independence and well-being. Documented,tracked and reported clients' progress in charts and logbooks based on observations and conversations.

Greeted patients, and family members to develop strong and trusting rapport, facilitate smooth, quality care hence establish long term relationships

Followed care plan to administer medications on schedules to alleviate symptoms and improve quality of life. Monitored client vital signs, reactions to medicine, behaviors and emotional state, reported concerns to case manager and documented information in files.

Prepared high-quality nutritious meals for patients to promote better overall health and improve eating Helped transition patient between bed, wheelchair and automobile to provide safe mobility support. Organized games and other activities to engage clients and offer cognitive and mental stimulation. 06/2016 to 06/2017

MEIJER INC

Roseville, MI

Pharmacy Technician

Refilled medications, offered insight into over-the-counter products and verified insurance benefits. Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer SUMMARY

SKILLS

EXPERIENCE

systems.

Improved inventory management procedures to reduce overhead, backorders, and overstock. Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises. Maintained clean and organized pharmacy shelving and work areas. Greeted,verified patients' identities at Front-Desk to prevent sale of wrong medications. Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.

Efficiently processed cash register transactions for new and refilled prescription orders. Prepared prescription labels, promoting accuracy in medication administration and dosing. 12/2013 to 06/2016

FEDEX SMART POST/GROUNDS

Belleville, MI

Customer Service Associate

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Met and exceeded productivity targets by handling every interaction with top-notch customer service. Upheld quality control policies and procedures to increase customer satisfaction. Addressed inquiries, resolved customer issues and managed customer relations. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Organized and prioritized tasks and activities and worked within strict timeframes and deadlines. 11/2011 to 12/2013

SUNRISE ASSISTED SENIOR LIVING

Ann Arbor, MI

Medication Care Manager

Maintained daily living standards by assisting clients with personal hygiene needs. Assisted with meal planning to meet nutritional plans. Monitored vital signs and medication use, documenting variances and concerning responses. Completed initial discharge planning assessments in electronic medical records on high-risk patients. Identified risk management concerns and reported scenarios to appropriate management. Directed daily operations at facility caring for more than 50 individuals. 07/2010 to 12/2013

UNIVERSITY OF MICHIGAN

Ann Arbor, MI

Medical Administrative & Clinical Assistant

Scheduled appointments for patients via phone and in person. Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Organized charts, documents and supplies to maintain team productivity. Contacted pharmacies to submit and refill patients' prescriptions. Secured patient information and maintained patient confidentiality by completing and safeguarding medical records.

Efficiently performed insurance verification and pre-certification and pre-authorization functions. Followed principles of asepsis and infection control to meet patient safety guidelines Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.

ASSOCIATE OF SCIENCE: NURSING ASSISTANCE 04/2021

Irving's Professional Cna School, Warren, MI

Top Honor's Diploma Certification

Graduated from continuing education in Nursing Assistance ASSOCIATE OF SCIENCE: MEDICAL ASSISTING 07/2010

Ross Medical Education Center, Ann Arbor, Michigan Letters of Student Mentor Award & recommendations

Graduated and earned Top Honor's Diploma Certification, in Medical Aministrative and Clinical Assistance.3.8 GPA

EDUCATION AND TRAINING

BACHELOR OF ARTS: SECONDARY EDUCATION 04/2005

Makerere University, Kampala,Uganda, UGANDA

Graduated and earned Honor-roll continuing Secondary Education-Art & Design Dean's List Award Recipient

ASSOCIATE OF ARTS: ART EDUCATION 07/1997

Kyambogo University, Kampala,uganda

Honor-Roll award, and Dean's List Student Award recipient Completed continuing education, majored in Art Education with 3.5 GPA HIGH SCHOOL DIPLOMA 09/1995

Makerere High School, Kampala, Uganda

High School Diploma Recipient, Red Cross Society member recipient. Majored in Arts coursework in Literature, Economics and Divinity Art(subsidiary) Graduated from High School (both ordinary and senior) levels with 3.0 GPA Certifications & Licenses will be provided upon request.

2022 ADDITIONAL INFORMATION

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