Operations Manager

Joshua Ibasco

*************@*****.*** 619-***-**** LinkedIn

Professional Summary:

Motivated leader that excels in strategic planning and problem solving. Passionate about creating solutions and solving issues related to technology through collaborative teamwork that better enhances user experience. Seeking full time positions in the field of quality assurance, software testing, and IT. Detail oriented. Education

Chico State University, Chico, CA 08/2018 - 05/2022 Bachelor of Science - Exercise Physiology

Awards - Dean's Honor List

Technical Experience

Exercise Testing and Prescription 01/2021 - 05/2021

● Formulated a thorough and easy step by step exercise program with Excel, that promoted strength building or cardiovascular health. Analyzed individuals health qualifications and fitness history and prescribed exercise routines. Beyond Exercise: Wellness Enhancement for Life 08/2020 - 12/2020

● Collaborated with peers to create an adaptive individualized workout program for individuals who are disabled based on their health background. Led and coached weekly programmed workouts. Biomechanical Analysis 01/2022 - 05/2022

● Analyzed peer reviewed journals to interpret data about specific footwear and its effect on jumping ability. Conducted experiments and examined possible variables that affect jumping ability. Utilized Excel and Powerpoint to analyze and present findings.

Small Group Communications 01/2019 - 05/2019

● Managed a team of 4 members and created a detailed 4 month plan of what needed to be completed prior to the final project. Organized scheduled team meetings and appointed different tasks to each member. Maintained open and detailed communications with group members through Microsoft Teams. Related training and skills

● SQL

● Python

● Software Installation

● Microsoft Windows

● System analysis and Failure

● Excel

● Powerpoint

● Microsoft Teams

● Project Management

● Team Building

● Report Management

● Time Management

Work Experience

Operations Manager, Samuel Raymond Naff Handyman Services 05/2016 - Present

● Managed a group of 7 workers by delegating various tasks to each individual on a daily basis to complete that day. Maintained good relations with customers which 50% were referred from friends and family. Excelled in troubleshooting electrical and plumbing problems at job sites. Maintained high quality assurance and completion of each job on time. Managed accounting of all paperwork, receipts, and scheduling of jobs over the phone. IT Support Technician, California State University, Chico 08/2020 - 05/2021

● Resolved 20+ trouble tickets per day through efficient triaging of problems. Installed 100+ new PC workstations and laptops with Windows 10 and MS Office 365. Aided in training new employees and collaborated with team members diagnosing and solving tickets. Assisted in resolving technical issues like system information and system configuration. Office Assistant, Kindred Hospital 01/2018 - 05/2018

● Maintain office equipment by performing preventive maintenance, called for repairs when needed, and troubleshooting simple issues that arrived. Utilized Excel to organize and file paperwork/documents for nurses around the hospital. Maintained a neat filing system of documents about patients and employees. Affiliations

Social Chair, Filipino-American Student Organization, Chico State 08/2020 - 05/2022

● Coordinated social club events for 100+ members on a bi-weekly basis and assisted the organization by increasing retention rates by 20% each year in office. Communicated and outreached to various multicultural clubs on campus to create joined social events. Increased social media presence and following by 60% while in office. Utilized Excel to file contact lists, sign up sheets for volunteers and new members, and scheduling of events.

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