Entry Processor Call Center

JULIE L. ATALIG 916-***-**** / ***********@*****.***

SUMMARY

Accustomed to working in fast paced environments; demonstrated ability to think quickly and successfully handle difficult clients with tact and diplomacy. Results oriented, honest, high energy and courageous hands-on professional with a successful record and outstanding skills in customer service. My major strengths are paying attention to detail, strong team player, great communication skills, and major interpersonal skills in both supervisory or support staff roles. PERSONAL AND COMPUTER SKILLS

Strengths / Abilities

I am an individual who works hard, always dedicated to go for something new and exciting. I am always able to multi-task to accomplish the duties assigned. I am dependable and sociable. And I always strive to be a team player and commit to growing and staying with any great company.

·Call Center - Inbound and Outbound calls

·Take and deliver messages

·Greet visitors

·Monitor visitor access

·Handle customers queries

·Interact with visiting vendors

·Provide ongoing customer service support

·Receive, sort and distribute mail

·Receive and process deliveries

·Schedule appointments

·Draft correspondence

·Generate reports and other documents

·Maintain front desk procedures including contact information, directions and frequently requested company information

·Organize and schedule appointments

·Plan meetings and take detailed minutes

·Write and distribute email, correspondence memos, letters, faxes and forms

·Assist in the preparation of regularly scheduled reports Software

Microsoft Office; Excel, Word, Power Point. AS400, Quick books, Fax Machines, Copy Machines, Facets, Multi-Function Phone system, etc. PROFESSIONAL EXPERIENCE

Blueshield Of California - Kelly Services Agency - Remote Position Clinical Quality Analytics & Informatics, Clinical Quality - Outreach Phone Associate/ Member Outreach Team

07/2021 - Present

● Initiate outbound & inbound calls to members and providers to assist in scheduling appointments such as health screenings, transportation, medical records, appreciation program incentives, etc.

● Advise members of their missing care gaps needed and to encourage them to complete them to remain healthy.

● Keeping track of daily detailed logs of member or provider interactions is a must. Notes must be inputted for every call made.

● Ability to escalate member inquiries and concerns in a timely manner. Follow ups are also required so that members are aware.

● Maintain privacy requirements for our members and providers. HIPAA certified.

● Maintained high productivity and communication with the team and management. Kelly Services (Centene- SHP Dept) – Rancho Cordova 02/2020 – 03/2020 - Temporary position

Call Center Rep SHP Dept / Medi-Cal

Teema / Conduent – West Sacramento

01/2020 – 02/2020 - Temporary position

Call Center Rep / Medi-Cal

. Answer inbound calls from members daily. Assist them with their Medi-Cal Insurance inquiries, benefits and concerns. Calls are monitored and logged daily. Reps are to complete an average of 150 plus calls per day. I averaged about 190 calls daily. Calls required scripts depending on the situation so paying close attention to detail was a must. Petroleum Marketing Equipment – Sacramento 6/2019-12/2019 Sales / Admin Coordinator

● Assist customers at the counter daily. Consists of purchasing of petroleum equipment.

● Process invoices and ship out orders for customers.

● Answer customer calls and emails daily.

Copart – Sacramento 10/2018-5/2019

CSR / Title Clerk

● Assist customers at the counter daily. Consists of handling payments of the vehicles.

● Process vehicle titles through DMV as needed by the customers.

● Answer customer calls daily to assist with vehicle purchases. Maximus Health Care – Folsom 6/2017-8/2018

Field Operations Admin I / Data Entry Processor / Call Center Representative

● Assigned to input members personal enrollment data daily and filed all necessary documents including archiving once a month.

● Assist and monitored all incoming faxes, emails and forwarded to my manager.

● Processed health insurance applications for the state of Tennessee daily meeting daily deadlines. Handled all inbound calls in the call center from consumers in the state of Pennsylvania.

● The number of calls ranges from 28-60 calls per person daily. The reason for the calls are to enroll consumers into certain health plans daily.

● The quality of our work is top priority for Maximus so being Self-Disciplined is one of my qualities.

EDUCATION

● Diploma/GED, John F. Kennedy High School 8/1991-8/1995

● Associates of Arts and Science, Heald College

(School had closed down in the ending part of my schooling and had no choice to continue at another college) 10/2013-4/2016 Medical Assisting Program

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