Medical Assistant Customer Service

Clarissa M. Gibson

Office Management – Billing / Collections – Insurance – Customer Support

*******@*****.*** • 302-***-**** • New Castle, DE 19720

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HEALTHCARE ADMINISTRATION & CUSTOMER SERVICE

15+ years in leadership and support of healthcare administrative, billing, account management, and patient services for hospitals, private practices, and specialty care operations. Consistently commended and entrusted with increased responsibility due to exceptional work ethic, accuracy, compliance, and commitment to service quality.

KEY SKILLS & STRENGTHS

Account Management

Invoicing, Billing & Collections

Patient Logistics & Resources

Healthcare Team Liaison

Medical Coding & Claims Processing

Insurance & Medical Terminology

Documentation & Data Management

Internal Processes & Compliance

Strong Work Ethic & Self Initiative

Team Leadership & Training

Cross-Functional Collaboration

Problem & Conflict Resolution

Computer/Software: Infusion Billing Services, Misys Tiger, Allscripts, Googledocs.com, and MS Office Suite with proven ability to quickly learn new systems

PROFESSIONAL EXPERIENCE

BED CONTROL REPRESENTATIVE, Christiana Care, Newark, DE, 2012 - 2021

●Utilized bed management systems to coordinate, track, and assign patient beds based on hospital capacity, care needs, and physician requests.

●Worked directly with healthcare and administrative teams to resolve assignment conflicts, ensure updated bed blocks, priority of critical transfers, and balance of bed availability across direct admits, emergency room admissions, and scheduled procedures.

●Monitored electronic bed board and notified staff of bed status changes or risk to capacity plans.

●Ensured seamless shift to shift bed control management by providing thorough report of status changes, availability, and scheduled assignments at end of each shift.

ACCOUNT MANAGER, Sheppard Pratt Health System, Towson, MD, 2011 - 2012

●Managed and resolved incoming customer inquiries regarding account, billing, and general service.

●Identified and escalated critical issues to appropriate departments and supervisors for appropriate resolution.

●Maintained high customer service and call resolution rating throughout high call volume hours.

REPRESENTATIVE BILLER III – ACCOUNTS RECEIVABLE, Washington Hospital Center, Hyattsville, MD, 2009 - 2011

●Managed account receivable for various healthcare specialists throughout Maryland area. ‘

●Processed full lifecycle of 1000+ client accounts a month from collections to closure status.

●Communicated directly with customers to educate on account status, process payments, and work out account resolution options.

ADDITIONAL EXPERIENCE

Supervisor – Billing & Collections, Metropolitan Healthcare Practice, Wheaton, MD

Infusion Biller, Christiana Care Hospital, Wilmington, DE

Supervisor – Hospital Billing & Collection Services, Mt. Sinai Hospital of New York, New Castle, DE

Insurance Representative, State Farm Insurance Company, Hyattsville, MD

Office Manager, Women’s Comprehensive Health Center, Washington, DC

EDUCATION

Certified Medical Assistant, National Career Institute, Wilmington, DE

Insurance Representative, State Farm Insurance School, Silver Spring, MD

Allied Health, Delaware Technical & Community College, Wilmington / Stanton, DE

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