Care Giver Customer Service
Resume:
Maria Perez
Modesto, Ca *****
****************@*****.***
Over 10 years of customer service, 3 years of experience in call center, I am looking to continue my career with a company where I will be able to excel. I hope to become part of a group interesting and motivated individuals, and contribute to a friendly and productive work environment. My leadership skills have enabled me to maintain team growth. I am able to lead and delegate projects, adapts quickly to change, and execute on goals.
Education:
Tulare Adult School 2001
G.E.D
Certified Nursing Assistant License
Strengths and abilities: Technology and Software:
Customer Service Microsoft Office Suite
Leadership and training Adobe Reader
Organization Basic computer skills
Multitask Microsoft office
Work Experience:
POLARIS HOME CARE
MARCH 2019 – PRESENT
CARE GIVER, Provide elderly assistance with activities of daily living:
• Bathing
• Meal prep or set up
• Laundry
• Toileting
• Feeding assistance
Sunnyside Gardens
Care Giver 04/2018 to 02/2019
Provide elderly assistance in daily living task such as
· Bathing
· Meal prep or set up
· Laundry
· Toileting
· Feeding assistance
Teletech Guadalajara
Customer Service Rep. / Trainer 04/2014 to 04/2017
· Technical support
· Handled high call volume of inbound calls (30-60)
· Account management
· De-escalating call when possible
· Time management for every customer
· Maintained good metrics without affecting customer service
· Manage a large group (up to 22 new agents)
· Daily email reports of daily summarization
· Time keeping for all agents
· Personalize each call
In between these jobs I did private home care and house cleaning but always looking for the opportunity to go back to customer service, for this is where I truly believe to be happy, I know if given a chance can do any job assigned to me, I learn quick and am always up for a challenge.
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