Medical Sales Rep

Alexandra Nguyen

602-***-**** ● Phoenix, AZ ● **********************@*****.***

EXPERIENCE

Medical Assistant Feb 2022 - Current

Arizona Foot and Ankle Physicians: Dr. Ruth Kosak, DPM Scottsdale, AZ

●Educate patient about pre and post-operative procedures

●Provided the highest quality service to patients adhering to practice protocols & HIPAA guidelines and effectively managed a volume of administrative tasks without allowing quality to be compromised.

●Gained impeccable verbal and written and interpersonal skills and applied them while communicating with patients, physicians and pharmacies to ensure optimal patient care.

●Proficient and quick typist averaging 60+ words per minute, excellent computer skills

●Extensive familiarity with many electronic health records

●Exposed to multiple different specialties, practice settings and administrative roles

●Fluent in medical terminology and anatomical landmarks to correctly document patient pertinent finding.

●Coordinated various diagnostic studies and confirmed execution

●Knowledgeable in the anatomy of the foot and ankle joint pathology

●Accurately obtained and recorded patient’s medical information in terms of history and follow-up details to ensure clinic efficiency.

●Assisted the doctor with basic patient care and medical procedures set up or surgical procedures.

●Reviewed all history, notes, documenting patients HPIs and plan of care.

●Reviewed records ensuring accurate spelling, grammar and complete documentation before patient chart signed off by the doctor. This also facilitated easy claim submission and reimbursement from medical billing company.

●Gained a solid knowledge of medical triage by obtaining patient vitals reviewed medical history medical history reconciling medications and entering information in Practice Fusion (EHR/EMR).

●Played integrable role at the front line of medicine to improve patient care and experience by transcribing patient visits

●Assisted doctor with patient care and maintained professional demeanor and strong attention to detail.

Medical Scribe/Assistant Nov 2021 – Feb 2022

Camelback Dermatology & Skin Surgery Phoenix, AZ

Prepares patient for exam and treatment, recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician.

Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.

Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.

Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.

Orders supplies as directed, stocks patient care areas. Medication ordering and tasks related to all medications (e.g. expired medications/equipment and recalls).

Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts.

This position will complete all necessary on-boarding/orientation activities, including simulation training, as needed or directed.

This position works under the direct supervision of the providers. This position interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Also interacts with physician’s offices in order to report, ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status.

Surgery Scheduler May 2021 – Sep. 2021

Arizona Oncology – Affiliated Urologists Phoenix, AZ

●Schedule patients’ surgeries and pre-operative appointments with physicians

●Insurance verification/obtaining authorization for surgeries.

●Educate patient about pre and post- operative procedures

●Communicate with medical supply representatives to order surgery equipment/durable medical equipment.

●Worked directly with the physician to ensure accurate interpretation, coding and reimbursement.

●Scheduling patients for pre-op testing and obtaining medical clearances from primary care physicians.

●Complete coding for urology surgery using ICD 10, CPT and HCPS guidelines

●Facilitate communication between physician and hospital departments, department management and patients.

●Ensuring all surgeries have been coded correctly/inputting surgical charges and diagnosis codes.

●Work independently on assigned tasks with no minimal supervision.

●Scheduling patients for their post-op appointments

Sales Associate Nov. 2018 – Jun. 2020

Sunglass Hut Glendale, AZ

●Utilized The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives.

●Leveraged reporting tools to track individual results and identify areas of opportunity

●Build the Sunglass Hut brand by consistently executing the brand standards

●Ensured every aspect of The Sunglass Hut experience is impeccably executed throughout the store

Pharmacy Technician Nov. 2015– Mar. 2018

Walgreens Phoenix, AZ

●Carefully measured prescriptions, prepared and printed labels, and filled 50-300 orders daily.

●Managed inventory for 800+ behind and over-the-counter medications.

●Served 200+ customers and patients daily by taking prescriptions, answering questions, billing, insurance, and handling payment.

●Respected patient’s privacy by maintaining strict confidentiality and upholding all local and HIPAA laws.

●Managed phone calls across 12 lines, taking prescriptions, answering questions, and resolving patients’ concerns.

EDUCATION

Arizona State University Bachelor of Science in Biology

●President/Member, American Medical Student Association (AMSA)

●Volunteer, Abrazo Arrowhead Hospital – Guest Relations, Post-Op surgery

●Volunteer, Hospice Family Care

●Undergraduate Research – Aquatic Vertebrate(s) Ecology

Glendale Community College & Phoenix College Associate of Arts in General Studies

●Volunteer, Abrazo Arrowhead Hospital – Guest Relations, Post-Op surgery

●Volunteer, Hospice Family Care

SKILLS

Practice Fusion EMA Dermatology EHR Scheduling Customer Service Data entry/collection eClinicals software Centricity Business Workspace Efficient typing Public speaking Report writing Coding ICD-10 codes Diagonsis Faxes Calendar/scheduling management Networking Windows iOS Microsoft office Microsoft Outlook Sales Powerpoint Excel Booker software Millennium Systems International Medical Sales Rep

AWARDS

Dean’s List of the New College of Interdisciplinary Arts and Sciences

Outstanding Undergraduate Student Organization – American Medical Student Association, Pitchfork Awards

Outstanding Collaborative Program – American Medical Student Association, Pitchfork Awards

CERTIFICATIONS

CPR/AED First Aid Active Bleeding Control

Responsible for all aspects of site management as prescribed in the project plans

General On-Site Monitoring Responsibilities:

Ensure the study staff who will conduct the protocol have received the proper materials and instructions to safely enter patients into the study

Ensure the protection of study patients by verifying that informed consent procedures and protocol requirements are adhered to according to the applicable regulatory requirements

Ensure the integrity of the data submitted on Case Report Forms (CRFs) or other data collection tools by careful source document review. Monitor data for missing or implausible data

Ensure the resources of the Sponsor and LabCorp are spent wisely by performing the required monitoring tasks in an efficient manner, according to SOPs and established guidelines, including managing travel expenses in an economical fashion according to LabCorp travel policy

Prepare accurate and timely trip reports

Manage small projects under direction of a Project Manager/Director as assigned

Serve as lead monitor for a protocol or project and may assist in establishing monitoring plans as assigned

Review progress of projects and initiate appropriate actions to achieve target objectives

Organize and make presentations at Investigator Meetings

Report, write narratives and follow-up on serious adverse experiences

Participate in the development of protocols and Case Report Forms as assigned

Participate in writing clinical trial reports as assigned

Interact with internal work groups to evaluate needs, resources and timelines

Act as contact for clinical trial supplies and other suppliers (vendors) as assigned

Responsible for all aspects of registry management as prescribed in the project plans

Undertake feasibility work when requested

Recruitment of potential investigators, preparation of EC submissions, notifications to regulatory authorities, translation of study-related documentation, organization of meetings and other tasks as instructed by supervisor as assigned

Negotiate study budgets with potential investigators and assist the LabCorp legal department with statements of agreements as assigned

Complete process of Serious Adverse Event (SAE) reporting, process production of reports, narratives and follow up of SAEs

Independently perform CRF review; query generation and resolution against established data review guidelines on LabCorp or client data management systems as assigned by management

Assist with training, mentoring and development of new employees, e.g. co-monitoring

Co-ordinate designated clinical projects as a Local Project Coordinator (with supervision, if applicable), and may act as a local client contact as assigned

Perform other duties as assigned by management

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