Customer Service Executive Chef

Alex Grant

Calgary, AB T*R *K* 587-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

A dedicated and self-motivated professional with over 12 years of experience in the culinary industry. Excellent time management skills with a keen eye for details. Proactively resolves issues and can handle stressful and unwarranted situations with ease. Outstanding management skills with the ability to communicate objectives effectively within a large group of people. A motivated team player who ensures and facilitates optimum productivity in all stages. Always willing to learn and adapt to changes; presently seeking a role within a different industry where transferable skills can be fully utilized.

SUMMARY OF TRANSFERABLE SKILLS

●Excellent communication skills with demonstrated ability to delegate tasks in accordance with the work environment to optimize productivity.

●Outstanding problem-solving skills with the ability to come up with effective and customer-focused solutions promptly.

●Able to work independently with the capacity to manage complex tasks simultaneously in a fast-paced environment.

●Adept in managing a large number of staff with ease all the while ensuring optimum productivity.

●An adaptable and versatile professional with the ability to adapt to changing environments quickly and effectively.

●Strong interpersonal skills, including the ability to build rapport and connections with customers and handle any queries and issues by demonstrating professionalism.

●IT skills: MS Office Suite (Word, Excel, PowerPoint)

WORK EXPERIENCE

Sous Chef/ Line Cook – Una Pizza & Wine 2018 – Present

●Manages the staff in the kitchen and ensures that all the tasks are delivered in a timely manner and accurately with precision.

●Coordinates scheduling of staff and leverages management skills to prepare schedules that optimize productivity and reduces loss of time.

●Reviews the needs of the day with supervisors by leveraging monitoring skills; completes production sheets, reviews maintenance reports, and verifies supply needs and availability by keeping track of them on MS Office tools.

Line Cook – Two Six Ate 2017 – 2018

●Kept all Line Cook’s workstations clean and tidy by leveraging organization skills; utilized creative thinking skills to develop menus from scratch using local products.

●Utilized management and supervision skills to oversee production for quality control, portion control, management of waste, and utilization of leftovers to control food cost.

●Delegated tasks to staff by leveraging supervision skills in order to facilitate optimum productivity and ensured that all cleanliness and sanitation guidelines were being adhered to.

Pastry Chef / Line Cook – The Cheshire Cat Pub 2014 – 2017

●Developed and maintained the dessert menu by leveraging research and market analysis skills to come up with items that catered to the customers’ preferences and tastes around the region.

●Leveraged organization skills to keep the workstations clean and sanitized; utilized the knowledge of food safety standards to monitor that all items were prepared while adhering to safety guidelines.

●Monitored inventory and placed orders for supplies as required to prevent shortages by utilizing management skills.

Baker / Line Cook – Alices Village Cafe 2014 – 2015

●Assisted in preparing and taking orders for desserts as per customer requests and instructions by utilizing excellent customer service skills.

●Ensured that the front display of the bakery was stocked at all times by leveraging time-management skills to deliver products promptly.

●Monitored the kitchen staff and assisted fellow staff in the kitchen whenever and worked collaboratively to deliver tasks in a fast-paced environment and in a timely manner.

EDUCATION & CERTIFICATIONS

Diploma, Pastry – Le Cordon Bleu 2012

High School Diploma – Carleton Place High School 2011

REFERENCES

Work References Character Reference

Kayle Burns Kelly Peltier

Una Pizza and Wine Executive Chef Cheshire Cat Pub PM Shift Supervisor

576 – 435 – 4970 *****@***********.*** 613 – 255 – 0395 *******@*****.***

Ian Shute Shantel Bingley

Una Pizza and Wine Chef 2013 General Manager, Current: City of Kelowna

587 – 227 – 4942 *********@*****.*** 613 – 812 – 3434 *******.****@*******.**

Jenn Dore

2021 Una Pizza and Wine Sous Chef, Current: Vancouver Published on Main

403 – 616 – 7301 ****.**********@*****.***

Contact this candidate