Center Representative Personal Assistant

TRACEE LEWIS

***** * *********** **, ******** AZ, AZ, 85138, US • 224-***-**** • ***************@*****.*** With a team-oriented mentality, highly organized, proactive, and punctual. Outstanding Personal Assistant with a strong desire to provide excellent support to busy business professionals with minimal supervision. With hands-on experience, eager to learn new skills and advance knowledge. Strong technical skills and experience in customer service Wound care

Housekeeping

Customer service

Client satisfaction

First Aid/CPR

Meal preparation

Team management

Cash management experience

Invoice generation

Problem resolution

Organization

[Number] WPM typing speed

Communications

Relationship development

High School - 2006

Washington Park High School - Racine, WI

Personal Support Professional - April, 2006 to June, 2010 TLC HOME HEALTH CARE - Racine, Wisconsin

Cleaned homes and living spaces, ran errands, and prepared meals for over [Number] [Type] patients every day. Changed bandages, dressings, and binders on wounds to promote healing. Assisted clients with all aspects of their personal hygiene, from simple cleaning to daily exercise to bathing and grooming. Coordinated care plans, progress, and changing health conditions between doctors and patients. Changed bed linens, made the bed, and laundered soiled linens to keep the patients' beds clean. Prepared food and assisted patients in eating to support healthy nutrition. Provided supportive care and attention to personal needs to patients in their personal spaces, across facilities, and in public places. Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities, and family visits. Checked mail, went grocery shopping, and took care of bill payments. Cashier - May, 2012 to June, 2014

Shell Gas Station - Clinton, IA

Educated customers about [Type] promotions to increase sales. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans. Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Trained team members to work as cashiers in accordance with company policies and procedures. Helped customers by answering their questions and completing their requests. Used cash registers and POS systems to request and record customer orders and compute bills. Counted cash in the register drawer to keep the register balanced at the start and end of each shi Handled POS transactions such as checks, cash, credit card purchases, and refunds. Kept well-stocked cashier lanes and store shelves to promote strong sales. Greeted customers with a smile and offered prompt and dedicated assistance. Keeping the checkout areas clean and orderly

Professional Summary

Skills

Education

Work History

Driver - July, 2014 to November, 2017

Hallcon Corporation - Chicago, IL

Kept management up to date on daily activities by updating [Software] logs with data such as mileage, gas consumption, and any unusual occurrences.

Double-checked over [Number] daily deliveries against shipping instructions before delivering to customers. Assisted passengers in safely entering and exiting vehicles, as well as securely stowing luggage to reduce the risk of damage. Maintained a high level of professionalism and discretion when working with high-value clients. Met consistent safety goals by adjusting my driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving behaviors.

Cleaned and maintained the vehicle and checked for damage after each shift. Checked in with dispatch to see if there were any upcoming appointments and to get an update on my current location. Established long-term customer relationships through prompt and courteous service. Cook - November, 2017 to February, 2019

Iron skillet - Racine, Wisconsin

Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift. Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods. Any new recipes or food preparation techniques were quickly. Picked up By me. Created new recipes based on consumer preferences, nutritional needs, and budgetary constraints. Deciding on the amount of food to cook and the size of the portion Cooked garnishes like bacon pieces ahead of time to use as toppings on fresh dishes later. Made sure that proper work flow and quality controls were in place for food quality and temperature. Advised

Made the same dishes several times a day with the same level of care, attention to detail, and quality. Kept track of food storage to ensure maximum freshness and lower spoilage by [Number]%. Invented

Kept an eye on things.

Call Center Representative - July, 2017 to February, 2022 Marriot Hotel - Racine, Wisconsin

Maintained high levels of customer satisfaction and retention by [Action] and [Action]. Was able to resolve issues by working with the [Type] department's team. Collaborated with coworkers and managers to resolve difficult and high-level customer issues. Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me. Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information. Provided support to [Number] customers every [Timeframe]. Increased customer satisfaction by [Number]% by quickly and accurately resolving problems. Communicated with customers to assess and address individual needs, as well as provide timely and high-quality support through [Type] systems. By staying on top of call scripts and maintaining control over the direction of conversations, I was able to increase productivity. Assisted [Number] customers by approaching conversations with a positive attitude and [Action] every [Timeframe].

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