Raquel Cervera

*** ****** ***

Vista, CA *****

760-***-**** Cell

ads2f1@r.postjobfree.com

Front Desk / Data Entry/Customer Patient Service Representative

Detailed oriented, quality focused professional, verifying Insurance Successful track record handling complicated assignments. Highly experienced in data entry, accuracy. Proficient in a variety of practice management software applications and MS Office Suite. Dedicated to maintaining strict patient confidentiality. Scheduling patients, lead customer service rep.

Profile

Hardworking, motivated, and dedicated to meeting the needs of patients and the organization

Experienced in handling office and administration tasks within busy, multi-physician practices

Excellent Organizational Skills,

Strong Customer & Public Relations Skills (CSR)

Patient Scheduling for Pre Op & Surgery, pain management dermatology &drug addiction, rehab, hospital billing /various providers & clients.

Telephone Answering 12-Line System

10-Key Touch

Computer Proficiency(Excel)

Professional Experience

Front Desk Customer Service/Data Entry- Dermatology Specialist, Aug 2019- March 2022

Call Center, Pt Concerns, Surg Scheduling, Referrals, Medical records, Insurance verification, Make/ Take pt calls, Data entry invoices, Process payments, Cosmetics/Moh’s scheduling

Effective -in handling office and administrative tasks within busy, multi-physician practices.

Expedient -in processing patient check-in/check-out, verifying insurance and collecting third-party claims.

Efficient -in managing appointment scheduling, patient records, medical billing and financial information.

Professional Experience

Medical Biller/ Lead CSR/Data Entry CHMB Solutions, Escondido, CA Aug 2013- July 2019

Medical Terminology ( knowledge of basic office equipment )

Medical Insurance, verify patient EOB’s & Check Eligibility (Medi-cal/ Medicare, Molina, THP )

Various Practice Software, AllScripps, Methasoft, Zirmed,Laserfish, Eagle Soft

Claim Entry, Head Customer Service * Collect Credit Card Payments, Post into SharePoint, Medical Records

HIPPA Compliance* Check Claim Status, Call Insurance Check Eligilbity, Scan batches/ send to Processing

Online Claim Submission & rebuild as necessary, ERA, rebilling insurance

Critical Care Billing, Oceanside, CA June 2007 – August 2013

Familiar with CPT & ICD-9 codes* Post payments, Month End Data Entry for 30 Physicians

Medical Insurance, verify patient EOB’s & verified accounts in collection account, corresponded with insur comp

Various Practice Management Software

Claim Entry, Hash totals for Month End Data Entry for 30 Physicians

HIPPA Compliance

Online Claim Submission & ERA, EOB’s

Education -2018 University of Phoenix Bachelors of Science, Clinical &Addiction Specialty, Still in Progress - Medical Assistant: Certified MA /Front Office, Certified CPR, Vista, CA. (2005-2007) Fashion Institute of Design Merchandising, Degree, San Diego, CA. (8/1995 - 5/1997)

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