Human Resources and Training and Development Professional

Jennifer Van Vooren

574-***-**** ******************@*****.*** 29596 BAMBI TRAIL, ELKHART, IN 46514

Professional Summary

Strategic and innovative HR professional who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Empowering professional who supports organizational goals with a unique perspective and appreciation that human capital is every organization’s greatest asset. Proven ability to impact and influence at higher levels to support leadership team to translate visions and strategies into actionable, value-added department goals.

Skills and HR Qualifications

• Employee Relations and Diversity • Coaching and Mentoring • HR Best Practices

• Workforce Planning and Development • Leadership Development • Change Management

• Employee Performance Improvement • HR Policy and Process • Talent Acquisition Implementation and Retention

• HRIS System Proficiency • Payroll processing • Training Design and

(Kronos, PeopleSoft, Paycor) Delivery

Experience

Human Resources Director

Home Comfort Experts, Mishawaka, IN

Drove and enhanced training programs, benefits, policies, and procedures that supported employee engagement and improved employee retention by 21% over previous year.

Developed and applied HR processes that aligned with company policies and programs; communicate processes and provided coaching to General Manager and Department Managers as needed to ensure compliance.

Implemented enhancements to hiring and employee performance measurement processes to ensure compliance and integrity of HR data via HRIS system (Kronos).

Provide subject matter expertise to Management team to ensure decisions are fully informed before executed and company values were infused into every activity and decision.

Managed HR analytics and metrics on a weekly/daily basis, specifically, EBITDA monthly spreadsheet and analytics, monthly People Scorecard, COVID Tracking Dashboard, Exit Interviews, 30/60/90 day review scorecards, Emplify Engagement reporting and action planning, and documentation of attendance and PTO time for 300 + employees monthly.

Recruited, interviewed and hired proactively to ensure that workforce talent met business needs.

Field Training Manager

CVS Health, Woonsocket, RI

November 2021– October 2022

May 2018 – November 2021

Accountable for 05/01/2018

Remotely lead and manage Lead Field Colleague Trainers (LFCT) and Field Colleague Trainers (FCT) at the Divisional level to train store colleagues as outlined in the training curriculum.

Evaluate both Lead Field Colleague Trainers and Field Colleague Trainers performance and effectiveness in delivering training programs. This includes coaching and counseling where appropriate.

Build the training strategy within the Division to deliver upon company initiatives.

Work with Regional Directors and Human Resource Business Partners (HRBP) on how to apply the Division Training Strategy within each region.

Monitor and assess the status of learning programs for successful completion. Where gaps exist works with the HRBP and Field Management to develop a strategy to close gaps in learning.

Lead Field Colleague Trainer

CVS Health, North Central Indiana Market

Manage an integrated training schedule to provide the right training, at the right location, at the right time based on Region hiring, promotions, and training needs.

Manage the monthly division training payroll budget to ensure expenses are aligned to meet the year-end budget. Work with the Field Training Manager and Regional Manager to develop action plans as needed.

Oversee the Regional training sites to support a learning environment (e.g. working technology, current materials, etc.)

February 2011 – May 2018

Education

Lean Six Sigma Certification-black belt- Purdue University, West Lafayette, IN December 2018

BS Organizational Leadership Human Resources concentration Goshen College, Goshen, IN May 2017

Pursued Doctorate of Pharmacy Butler University, Indianapolis, IN August 98- January 03

Academic Honors Diploma –Concord High School, Elkhart, IN June 1998

References

Available upon request

Contact this candidate