Markeea Surles-Jenkins

To obtain a challenging and professional position that would allow me to expand upon my current experience and education and continue to accumulate knowledge and offer potential for advancement. 9106 White Poplar Cir. Pike Rd, Al 36064 334-***-**** ads2el@r.postjobfree.com WORK EXPERIENCE

Agile Defense — Analyst, Help desk Technician

Turenne PharMed Co. Inc. — A/R Billing Coordinator Oct 2021 to Present, Montgomery,Al

Provide help desk support for all supported applications via phone/email Serve as the inital contact for reporting technical issues and answering questions regarding eld user issues. Diagnose client technical issues; gathering the necessary information and perform standard research using relevant resources.

Effectively implementing the steps found in available resources by following the instructions to resolve eld user issues.

Experienced with Digital University, AF Eonet, AF Palm, Remedy, Manage all tickets quotation (incident, problem, change, service request, etc.) in accordance with policies and any service level agreement. This encompasses any ticketing system used to record tickets utilized by government personnel in support of mission requirements.

Clearly and thoroughly document request for assistance in ticket management system, and track incidents through to resolution per client guidelines.

Identify potential outages and other problems via information gathering, ticket trends, etc. Communicating the information to team leads in a timely manner.

Maintain current knowledge of relevant technologies as assigned. Additional responsibilities as assigned by management. Provide guidance and work mentorship to less experience technicians. Provided technical troubleshooting to network systems and software. Provided and user software troubleshooting and support. Assisted in the administration of email systems.

Provided phone and help desk support for local and offsite users. Maintain current knowledge of relevant technology as assigned. Track and monitor problems to ensure timely resolution. 07/2007 to 10/2021, Montgomery,Al

Process insurance claims to ensure customers are actually being billed. Answering data tracking and keeping up with daily census. Maintain an adequate ling system to ensure organization. Handle and solve customers issues concerns and questions. Oversaw and ran effective month end reports.

Clean up not build reports and create spreadsheets. Provide troubleshooting techniques via phone or email. Turenne PharMed Co, Inc. — Clerical Support and Switchboard Operator Arby’s Inc. — Shift Manager

EDUCATION

Trenholm Technical College — Associates Degree

01/2007 to 07/2007, Montgomery,Al

Opening and sorting pharmacy in medical supply daily mail. Ensured timely input in generation of accounting documents and batches, reconciled and balance nancial reports and accounts daily.

Maintaining adequate organized ling system.

Assist human resource department with monthly projects. Answer multi line phone system.

Import and export Excel spreadsheets.

02/2000 to 07/2007, Montgomery, Al

Oversaw daily business operation.

Delegated task to team members and resolving problems that occur on shifts. Accurately count daily deposits and drawers.

Accurately count inventory nightly.

Report to upper management.

Aug 2003 to May 2005

Medical Assistant