Customer Service Representative

ROBERTA A CARNEY

*** ******* *** ****: *****-****

Layton, UT 84041 E-Mail: *************@*****.***

I am looking for a job to put my billing, collections, accounting, great customer service, excellent problem-solving abilities and management skills to great use for mutual benefit of a great company like yours and myself

A/R, A/P, Banking Management Skills Quick Books Reporting

Microsoft Office Training Fast Learner General Ledger

Customer Relations System Conversion Payroll Phone System

EXPERIENCE:

Wee Care Pediatrics June 2019 to Current

Billing Clerk

Patient collections and insurance billing.

Billing Office is off site from practices, home billing now so collections are done over the phones.

Answer all incoming calls, taking payments, adding insurance info and billing to bring AR down significantly from June 2019 going forward

Northern Utah Rehabilitation Hospital Nov 2019 to Dec 2020

Receptionist/Admissions

Take in coming referrals from hospital and home patients and verify insurance and get authorizations

Meet with patients and family upon admission.

Answering phones and directing them to appropriate department.

South Ogden Post Acute July 2017 to Sept 2018

Business Office Manager

Resident trust, A.R., Rep payee apps to SSA, Medicare and Medicaid apps, 10A, Medicaid reviews, all private and insurance billing, and collections.

Reduced bad debit by 40%, by collecting $10,000.00 in old money as well as keeping up on current A.R

Harrison Pointe Healthcare May 2017 to July 2017

Business Office Manager

Resident trust, A.R., Medicare and Medicaid apps, new admit paperwork, 10A, Medicaid reviews, all private and

insurance billing, and collections.

Reduced bad debit by 50%, by collecting $15,000 in old as well as keeping up on current A.R.

Northern Utah Rehabilitation Hospital Sept 2016 to May 2017

Admission Coordinator

Take in coming referrals from hospital and home patients and verify insurance and get authorizations

Meet with patients and family upon admission.

Direct 4 Liaison in their daily schedule

Right at Home (Home health care service) May 2016 to Sept 2016

Scheduler

I did the schedule for 25 CNA’s to go do in home visit for clients.

Medicaid billing

Customer service

Avalon Health Care Center Dec 2014 to May 2016

Medicaid Billing Specialist

Performing electronic billing for out of state Medicaid and HMO’s

Handle processing claims and seeing them thru to payment.

Accounts receivable and aging reports, calling on accounts to get them paid.

Sceptre Management Feb 2014 to Dec 2014

ESRD biller

Performing daily electronic billing for out of state Medicare, Medicaid, and Private insurance

Handle processing claims and seeing them thru to payment.

Accounts receivables and aging reports calling on accounts to get them paid.

Heritage Park Care Center March 2010 to Feb 2014

Asst. Business Office Manager

Assisting in all Business office functions

Performing daily electronic billing for out of state Medicare, Medicaid and Private insurance

Trust funds and accounts payable

Handle accounts receivable, aging reports, and insurance verification

Foothill Family Clinic Jan 2010 to March 2010

Customer Service Representative/ Medicare Biller

Handled accounts receivable, cash applications and aging reports

Customer service

Essential Solutions May 2008 to Jan 2010

Customer Service Representative/ Medicare Biller

Handled accounts receivable, cash applications and aging reports

Customer Service

Mountain Medical Oct 2006 to April 2008

Accounts Receivable Lead

Managed accounts receivable department consisting of 4 full time employees

Conducted follow-up with insurance companies and patients

Human Resources

Wal-Mart May 2000 to Oct 2006

Cash Office Department Manager/ Customer Service Manager/ House Wares Department Manager

Managed and trained 10 full time employees

Processed daily deposits and audit on cash drawers

Processed and ordered merchandise

Customer service

Coldwell Banker Premier Realty Aug 1997 to May 2000

Real Estate Agent

Mervyns Aug 1984 to Aug 1997

Office Manager/ Department Manager/ Customer Service Manager

Human Resources/ Payroll for 100 employees

Processed daily deposits and audit on cash drawers

Processed and ordered merchandise

Customer serv

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