Venessa Hughes

*** ******** *****

Huntersville, NC 28078

313-***-**** cell

ads2dr@r.postjobfree.com or http://www.linkedin.com/in/venessa-robbins-hughes

Objective

Seeking a position with a progressive organization that will allow me to utilize my exceptional customer service, leadership, and communication skills in a professional environment.

Experience

2021-2022 Nelnet LLC. (Remote)

Customer Service Advisor

Responded to incoming borrower interactions (inbound & outbound calls, chat, email, text) and provided follow-up on inquires as needed.

1. Interact with customers on their accounts, including inbound and outbound phone calls

2. Contact customers on accounts, including outbound customer contact when appropriate.

3. Maintain and ensure integrity of data and sensitive information

4. Work with our customers across multiple platforms simultaneously to address questions and resolve issues

5. Accurately update information on customer accounts

6. Utilize your developed ability to communicate effectively with both customers and your team

7. Perform other tasks related to resolving customer needs by displaying ownership and de-escalating calls/contacts

8. Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies

9. Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy

10. Contribute to Continuous Process Improvement

2014-2021 Worked as a Full-Time Mother

2013-2014 US Servico Cleaning Services Wixom, MI

Janitorial/Housekeeping

Work independently, self-motivated to work flexible work schedule at doctor’s office.

Duties included dusting, changing trash, cleaning restrooms, sweeping, mopping and vacuuming

Able to prioritize and meet deadlines

Maintains safe and clean work environment

2012-2013 DyStar/Color Solution Charlotte, NC

Order Filler/Shipping Clerk

Pick merchandise from warehouse shelves

Pack merchandise and ensure it will not break by including bubble wrap, place shipping label on boxes

Check inventory to ensure order can be fulfilled

Notify team lead/supervisor when inventory is low

Ensure customer information is accurate. Keep track of items shipped to customer.

Prepare order reports for management. Pull orders from warehouse for next day orders. Requisition additional materials, supplies, and equipment.

2011 Apple One Staffing Charlotte, NC

Receptionist

Welcomes visitors by greeting them, in person or on the telephone

Direct visitors by maintaining employee and department directories

Maintain safe and clean reception area by complying with procedures, rules, and regulations.

Contributes to team effort by accomplishing related results as needed. Working with upper management by documenting and communicating actions, irregularities, and continuing needs.

Set up meetings, and conferences for upper management

Put in catering orders for staff meetings

Operate switchboard/ multiple line for incoming calls

2009-2011 DeVry University Charlotte, NC

Front Desk Clerk

Operate switchboard/ multiple line for incoming calls

Handle all student/customer service questions. Also scan and file any pertinent information for students

Contact students regarding delinquent balances

Sort and send out any mail

Uphold a professional environment with students and peers

2008-2009 Dillard’s Charlotte, NC

Sales Associate/Customer Service

Able to multitask in a fast pace environment

Interact with customers and provide prompt customer service

Maintain accuracy with drawer opening and closing procedures

Engage customers with through product demonstrates

Certification’s Customer Service Skills

Administration Support

Introduction to Office and Administrative Management

Introduction to Software Testing

Education Some College Credits

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