Customer Service Sales Associate
Resume:
Venessa Hughes
Huntersville, NC 28078
313-***-**** cell
****************@*****.*** or http://www.linkedin.com/in/venessa-robbins-hughes
Objective
Seeking a position with a progressive organization that will allow me to utilize my exceptional customer service, leadership, and communication skills in a professional environment.
Experience
2021-2022 Nelnet LLC. (Remote)
Customer Service Advisor
Responded to incoming borrower interactions (inbound & outbound calls, chat, email, text) and provided follow-up on inquires as needed.
1. Interact with customers on their accounts, including inbound and outbound phone calls
2. Contact customers on accounts, including outbound customer contact when appropriate.
3. Maintain and ensure integrity of data and sensitive information
4. Work with our customers across multiple platforms simultaneously to address questions and resolve issues
5. Accurately update information on customer accounts
6. Utilize your developed ability to communicate effectively with both customers and your team
7. Perform other tasks related to resolving customer needs by displaying ownership and de-escalating calls/contacts
8. Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies
9. Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
10. Contribute to Continuous Process Improvement
2014-2021 Worked as a Full-Time Mother
2013-2014 US Servico Cleaning Services Wixom, MI
Janitorial/Housekeeping
Work independently, self-motivated to work flexible work schedule at doctor’s office.
Duties included dusting, changing trash, cleaning restrooms, sweeping, mopping and vacuuming
Able to prioritize and meet deadlines
Maintains safe and clean work environment
2012-2013 DyStar/Color Solution Charlotte, NC
Order Filler/Shipping Clerk
Pick merchandise from warehouse shelves
Pack merchandise and ensure it will not break by including bubble wrap, place shipping label on boxes
Check inventory to ensure order can be fulfilled
Notify team lead/supervisor when inventory is low
Ensure customer information is accurate. Keep track of items shipped to customer.
Prepare order reports for management. Pull orders from warehouse for next day orders. Requisition additional materials, supplies, and equipment.
2011 Apple One Staffing Charlotte, NC
Receptionist
Welcomes visitors by greeting them, in person or on the telephone
Direct visitors by maintaining employee and department directories
Maintain safe and clean reception area by complying with procedures, rules, and regulations.
Contributes to team effort by accomplishing related results as needed. Working with upper management by documenting and communicating actions, irregularities, and continuing needs.
Set up meetings, and conferences for upper management
Put in catering orders for staff meetings
Operate switchboard/ multiple line for incoming calls
2009-2011 DeVry University Charlotte, NC
Front Desk Clerk
Operate switchboard/ multiple line for incoming calls
Handle all student/customer service questions. Also scan and file any pertinent information for students
Contact students regarding delinquent balances
Sort and send out any mail
Uphold a professional environment with students and peers
2008-2009 Dillard’s Charlotte, NC
Sales Associate/Customer Service
Able to multitask in a fast pace environment
Interact with customers and provide prompt customer service
Maintain accuracy with drawer opening and closing procedures
Engage customers with through product demonstrates
Certification’s Customer Service Skills
Administration Support
Introduction to Office and Administrative Management
Introduction to Software Testing
Education Some College Credits
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