Management Specialist Customer Service

SKILLS

A STRONG SENSE OF VISION Operations Management Retail Management Manufacturing Management Quality Control Research and Development Interpersonal Communication Human Resources Budgeting Property Management Report Writing Customer Service Microsoft Office Suite Proofreading and Report Writing Event Planning Office Management Time Management Personnel Training and Development Recruiting Writing Skills Marketing Sales Customer Relations Business Development Direct Supervision Advocacy Myriad Computer Programs Passion and Dedication Counseling Innovation Inspiration Outside the Box Thinking Initiative

WORK EXPERIENCE

August 2022-Current

Corporate Retail Management Specialist

Royal Smokes -Fairlawn Fairlawn, Ohio, United States

Develop and Implement Marketing and Management for Retail Smoke Store. The store carries every imaginable smoking product from Premium Cigars, Cigarettes, Bagged Tobacco and accessories, Hookah, Vaping Supplies, CBD and THC consumables, etc. The store is a one stop shop for everyone’s smoking related needs.

May 2022-Current

Employee Extraordinaire

Jetpack Shipping Tallmadge, Ohio, United States

Initiate and Monitor Employee Efficiency, Motivation and Retention through Positive Reinforcement and Positive Work Environmental Improvements. Design and Implement Training for current and new employees. Training Manual and Training Program in development. Introduced increased Automation including hands free scanners for packaging. Implemented cost reductions from better utilization of company resources for packaging and shipping. Increased customer satisfaction through expediting orders with maximum efficiency and timeliness.

March 2014-Current

Author Akron, Ohio, United States

Author of books, research publications, and news analysis and commentary.

September 2020-June 2022

Vice President of Business Development & Director of Personnel / Human Resources

PAWOhio Akron, Ohio, United States

Helped build business from the ground up to provide housing for the Housing Challenged- For Profit with a Non-Profit goal. Hired, trained, and supervised complete Human Resources Department and Direct Supervision of all employees and principal investors. Developed and implemented a payment system for company. Developed and implemented all corporate filings, including all federal, state, and local tax obligations. Kept principals advised of developments in the rental housing industry and pending legislation in the industry.

January 2021-January 2022

Retail Merchandiser

SAS Retail Services Canton, Ohio, United States

Retail Merchandising, Product Placement and Promotion as temporary position while developing and growing PAWOhio after the elimination of previous position due to Covid-19.

May 2014-August 2020

Paralegal

Belmont Law Library

Saint Clairsville, Ohio, United States

Wrote legal motions for all criminal cases, both state and federal. Legal precedents research for these motions. Compliance with all legal requirements for these filings. Worked completely independent of supervision by a barrister.

Accomplished many complete overturning of convictions. Many sentence reductions, such as 41 to Life reduced to seven years flat. Removal of mandatory designation. Successful Judicial Release Petitions. A lawyer in all but name.

May 2004-May 2014

President/Owner

Our Wives Are In Charge, LLC

Akron, Ohio, United States

From ground up started and ran a Residential Property Management for houses and apartment complexes. Developed and trained service personnel to become the most effective and reasonably priced home remodeling and renovations company in Summit, Stark, Medina, and Cuyahoga Counties of Ohio.

PRIOR CAREERS: Psychiatric Social Worker – 14 years, Multi-Unit Restaurant % Multi-Unit Convenience Store Manager – 10 years Restaurant Owner – 3 years, Habitat for Humanity Exec. Director – 1 year, Adjutant Professor of Computer & Business – 1 year Veterans Administration Instructor – 1 year, (Note many positions overlap and were simultaneous)

EDUCATION

2022-2024

Master of Science in Strategic Management

University of the Cumberlands

Williamsburg, Kentucky, United States

1988-1990

Bachelor's degree in Psychology

Western Oregon University

Monmouth, Oregon, United States

January 1988 to June 1990 - Degree earned in 2 years

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