Call Center Customer Service

Beth A. Chew

**** *. **** *., **** · West Jordan, UT 84081 · Phone: 801-***-**** · Email: *******@*****.***

PROFILE

Dynamic energetic leader with 25 years in financial management positions of increasing responsibility. Proven ability to recognize opportunities for improvement and take ownership of solutions. Dedicated to quality, customer service, and responsive to long range objectives for growth and profitability.

PROFESSIONAL EXPERIENCE

CONTROLLER, Strategic Link Consulting (Financial Services) 2007 to 2012

• Created annual budget including income statement, balance sheet, and cash flow

• Designed forecast for 5 companies

• Produced weekly forecasts to present to Partners

• Analyzed data to increase Call Center efficiencies

• Created SWOT Analysis for Accounting Team as well as the entire Company to add value to the Partnership

• Estimated Partnership income taxes quarterly and annually

• Participated as a member of the executive team creating business strategies

• Generated month end financial statements

• Joined CFO in creating transfer pricing

• Managed the Accounting team comprising of 4 members

DIRECTOR OF PLANNING, ANALYSIS, & ACCOUNTING, Dollar Financial Group(Financial Services) 2002 to 2007

Prior to Jan 2006 ACCOUNTING, PLANNING & ANALYSIS MANAGER

• Generated trend loan volume analysis at 90% accuracy

• Examined the sales strategy and recommended improvements to executives prompting changes to the sales effort

• Produced analysis resulting in a collection increase of 40%

• Designed monthly and ad hoc executive presentations on the state of the company

• Advised the Vice President the areas requiring discussion in weekly one on one manager meetings

• Analyzed advertising efficiency and provided recommendations to Marketing

• Designed financial forecast template to provide rapid “what-if” scenarios

• Created annual budget for 4 divisions within the organization

• Created Accounting processes for all functions

• Managed the Accounting and the Analysis teams comprising of 9 members

FINANCIAL REPORTING MANAGER, Zions First National Bank (IT & Operations Depts) 2000 to 2002

• Generated management financial reports for 50 cost centers

• Researched and established department performance measurements for IT cost centers

• Analyzed allocations from Bank Operations and IT departments to affiliate banks to verify compliance with FDIC Regulations

• Coordinated internal, OCC and FDIC audits for Bank Operations and IT departments to review scope of audits with audit team, and then held monthly meetings to review and solve issues identified during the audit

• Designed Oracle financial statements to increase timely reporting by 90%

• Presented financial results in monthly management meeting and monthly newsletter

• Participated in vendor management and contract management program design to increase successful negotiations

• Created IT project management reports to aid in the corporate project approval process

ASSISTANT CONTROLLER, Zions First National Bank (Accounting Department)

• Prepared Vectra Bank of Colorado quarterly Call Report

• Analyzed Zions First National Bank financial statements

CONTROLLER, Draper Bank (prior to merger with Zions First National Bank)

• Prepared FDIC regulatory reports: Quarterly Call Report, QY-9 Report and annual Y-6 Report

• Designed annual financial forecast and budget model for 5 cost centers and 7 branches

• Managed all aspects of the G/L: accruals, reserves, entries and monitored the accuracy

• Performed monthly calculations for FAS90, FAS115, FAS125 to ensure compliance with GAAP

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Beth Chew Resume

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PLANT CONTROLLER, Artel Video Systems (Manufacturing) 1999 to 2000

• Managed accounting team members: A/P, A/R, Payroll, General Ledger

• Collected 90% of accounts receivables prior to plant closure

• Initiated and led a program to review standard costing variances thereby increasing productivity, reducing errors and improving processes

• Managed annual financial audit with PricewaterhouseCoopers

• Prepared monthly financial statements

• Evaluated internal controls and began designing an internal audit program

CORPORATE CONTROLLER, Circuit Technology Corporation (Manufacturing) 1999 to 1999

• Managed accounting team members: A/P, A/R, and human resources

• Consolidated corporate balance sheet, income statement and cash flow statement

• Managed the annual financial audit with Grant Thorton and prepared required schedules

• Maintained bank relations

• Negotiated payment arrangements with vendors

• Communicated financial information to shareholders

• Reconciled G/L accounts from 1997 to 1999 to ensure compliance with GAAP

DIVISION CONTROLLER, Sorenco Laboratories Corporation (CPG Manufacturing) 1993 to 1999

• Participated in the creation of a nutritional multi-level marketing company including the software design, the product line selection and the office setup

• Implemented Peachtree software for nutritional business unit: G/L, A/R, Fixed Assets, Payroll, Inventory Control

• Prepared corporate tax return for new business segment

• Analyzed daily job cost variances for 6 manufacturing lines and recommended procedural changes that would decrease cost per unit and increase profits

• Actively participated in setting standard costs for 25 customer product lines

• Accelerated month end closing cycle by 20% through automating manual systems

• Designed and implemented inventory control processes for receiving, material transfers and shipping thus increasing inventory turnover by 500%

• Executed cycle count processes and procedures increasing the accuracy of the inventory

• Successfully implemented Mapics accounting and manufacturing software to include G/L, A/R, A/P, Inventory Control, Bills of Material, Routings and Work Order modules

• Prepared, analyzed and presented monthly financial statements and summaries that accurately reflected the company’s results of operation and financial position

• Designed, implemented and analyzed processes for the sales and purchasing cycles to increase efficiencies

• Managed fixed asset controls including payback period analysis for new capital equipment purchases

ASSISTANT CONTROLLER, Gentner Communications Corporation (Manufacturing) 1986 to 1993

• Prepared quarterly 10-Q reports filed with the SEC and the NASDAQ exchange

• Created financial reporting system for manufacturing standard costs

• Managed the annual financial audit with Ernst & Young

• Assisted in the preparation of the annual 10-K report and corporate tax returns

• Maintained fixed assets and depreciation schedules

• Managed Company’s R & D partnership financial statements and reporting

• Implemented GrowthPower accounting package: G/L, A/P, A/R, Sales Orders, Fixed Assets

• Participated in the initial public offering by providing accurate and relevant financial information

EDUCATION – Overall GPS 3.9

July 2007 Masters of Business Administration emphasis in Accountig, University of Phoenix

June 1993 Bachelor of Science in Accounting, University of Utah

SOFTWARE SKILLS

Integrated Database systems: Mapics, Qantel, GrowthPower, MCBA, Macola, SBT, Peachtree, BMA, Oracle, Quickbooks

Microsoft: Excel (Advanced User), Word, Outlook, PowerPoint, Access

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