Front Desk Medical Billing

Michelle Brookins

Email: ******************@*****.***

Phone: 602-***-****

Skills:

Written and verbal communication

Self-motivated

Detail orientated

Conflict resolution

Leadership

Dependable

Teamwork

Microsoft Office

Computer proficient

CRM

Excellent negotiating skill

Multitasker

Independent worker

Experience:

Legend DDD Services August 2022 - Currently

Assistant Program Manager

Manage the programs procedures, reporting, etc., to manage the program.

plan the overall program and monitor progress to make sure that milestones are being met across the various projects and programs.

manage the program budget.

manage the risks and issues that might and do arise over the course of the program, as well as take measures to correct them when they occur.

MLS Transportation June 2022 – July

Maintenance

Responsible for transporting the vehicles to its proper location for the services needed on the vehicle at the time of return to the rental car lot.

Holiday Inn Suites - March 2022 – June 2022

MOD-Night Auditor

Balancing the accounts from day shift

Managing front desk activity and handling guest check-ins and check-outs

Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference

Handling customer requests and complaints and directing other employees or departments accordingly

Creating invoices, bills and checks for vendors, employees and contractors

Managing and updating all official documentation pertaining to the role

Ensuring that all end-of-day activities have been successfully executed by employees in all departments

Answering calls and queries related to potential booking

GLG Preschool Sept 2021 – March 2022

Front Office Administrative Assistant.

answer incoming calls, transfer call, deliver messages

greet visitors, monitor visitor access

handle enrollments, school tours

interact with vendors, families, children

set up events for marketing.

provide ongoing customer service support

receive, sort and distribute mail

receive and process deliveries

schedule appointments

draft correspondence

generate reports and other documents

maintain front desk procedures such as contact information, directions and frequently requested company information and so much more.

Humana Inc. Aug. 2019 – Aug 2021

Customer Rep 2 Humana Pharmacy Mail Order

• Completed Humana new hire adept training

• Have been flexible with schedule and filling in where I am needed

• Currently on pilot program for the new Genesys Cloud phone system

• Great time management skills

• Maintain great call flow and workflow

• Knowledge of excel, Microsoft, Outlook, Teams, skype

• Placed outbound calls for follow up

• Fast learner

• Knowledge of problem solving and deescalating situations

A Place At home Scottsdale, AZ Mar. 2019 – July 2019

Caregiver/CNA

Complied with HIPAA laws

Provided care inside client’s home

Heritage Lane Behavioral Assisted Living March 2017 – Aug. 2018

Behavioral Health Technician

Complied with HIPAA laws in Documenting and, organizing & maintaining patient information

Performed Time Management by sticking to specific processes and procedures

Welcoming all incoming visitors and taking incoming calls

Supervised special needs adults in resolving issues with dignity and respect

Sleep Inn Suites / Ecolodge July 2016 – Jan3 2017

Night Auditor Milan, MI

Performed basic accounting skills

The ability to handle multiple computer systems at one time

Effective negotiation skills and proper follow up with guest

Organized for the daily functions of the hotel and assigned housekeeping schedules

Used time management skills while complying to customer privacy

Welcoming all incoming guests and responding to all inbound calls

Run daily totals on all received payments and finalize all daily reports using 10 key and google drive docs.

Responded to any overnight emergencies & interacted with staff security personnel

Maravilla Behavioral Health

Certified Nurse Assistant Jan. 2015 – Feb. 2015

Complied with HIPAA laws in Documenting and, organizing & maintaining patient information

Performed Time Management by sticking to specific processes and procedures

Welcoming all incoming visitors and taking incoming calls

Supervised special needs adults in resolving issues with dignity and respect

Mountain Park Memory Care

Lead Medication Tech May 2012 – Oct. 2014

Complied with HIPAA laws in Documenting and, organizing & maintaining patient information

Performed Time Management by sticking to specific processes and procedures

Welcoming all incoming visitors and taking incoming calls

Communicated with medical staff and family members

Welcoming all incoming visitors and taking incoming calls

Supervised special needs adults in resolving issues with dignity and respect

Supervised other medication techs

Education:

Redford High School: Sep. 1989 – May 1992

High School Diploma - Detroit MI

Ferndale Community College: Aug 1994 – Oct. 1995

Certified Nursing Assistant - Ferndale, MI

School of Phlebotomy: Oct. 2003 – June 2004

Certified Phlebotomist - Taylor, MI

Everest Community College: Feb 2014 – (School Closed)

Medical Billing & Coding Certificate - Mesa AZ

References Available Upon Request.

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