Data Entry Customer Service
Resume:
Carletta S. Anderson, B.S
*****************@*****.***
Qualification Highlights
Budget Planning
Proficiently provide product support
Systems Management
Accounts Payable Processes & Management
Administrative and clerical knowledge
Invoices / Expense Reports
Self-Starter
Efficient, detail-oriented, highly organized
Strong analytical and problem-solving skills.
Proficient in (CRM database), QuickBooks, ADP Workforce, PC/Payroll for Windows, MS Office, Oracle, SAP
Process Improvement
Inventory Control
Microsoft Dynamics NAV
Excellent Interpersonal skills
Relationship Building
Bookkeeping
Ability to multitask efficiently with minimal supervision
Effective verbal and written communication
Professional Experience
Metropolitan Family Services Work from Home
One Summer Chicago Coordinator 2020-2021
Maintain attendance records on city span
Collect documentation for filing and reporting
Reconcile UltiPro time registers with city span data entry
Scanning, Faxing, Emailing
Daily communication with team members over the phone, via email, and via internet
Enter documents in the system to ensure proper employee login
Marigold Inc. University Park, IL
Customer Experience Expert 2019- 2020
Create work orders for customers
Enter orders in the system to be fulfilled by the warehouse
Process incoming calls and routed to appropriate person
Handle multiple of Customers at a time
Provide second tier customer support when there was an order issue or update on the order
Navigate multiple software applications
Information confirmation follow-up with dispatch to ensure loads were properly in route
Analyze internal products, and policies in comparison to trends in customer complaints
Monosol (Kuraray) Portage, IN
Shipping/Receiving Clerk 2018- 2019
Maintain logs of activities and completed work.
Extract and compiled information from databases to produce routine and specialized reports.
Maintain inventory by conducting a weekly audit of shipping materials
Manage files, spreadsheets, and miscellaneous documents.
Perform other work as required or assigned
Enter receipts into SAP for invoicing
Midwest Warehouse Joliet, IL
Data Entry & Shipping/Receiving Clerk 2017 – 2017
Generate bills of lading (BOLs)
Track drivers entering and exiting
Enter data to create purchase and sales orders
Navigate through JD Edwards with load planning and inventory updates
Fulfill pick tickets and purchase orders
Communicate delays to downstream segments and partners with cross-functional work groups to coordinate workforce when appropriate
Manage complex calendars, due dates, and deadlines for loads to prevent product shortage issues
The Price Is Right Hammond, IN
Office Manager 2015 – 2016
Perform data entry of all incoming orders
Dispute Bid approvals
Provide administrative assistance to the CEO
Review daily inspection and maintenance completion reports
Work in conjunction with preservation and inspection vendors to ensure all work is completed within guidelines and set timeframes
Review work order for accuracy and discrepancies
Refer damaged properties for insurance claims
Assist with order errors
Reconcile shipments to invoice specifications and other documents
National Rent to Own St. Louis, MO.
Customer Service Representative (intern) 2013 – 2015
Prepare rental agreements contracts
Maintain accounts
Play a key role in increasing retention and satisfaction rates.
Handle client relationship management functions, which included promoting enduring relationships with a diverse clientele
Responsible for the recruitment and training of customer service representatives
Monitor the movement of merchandise entering and exiting store
Conduct frequent partial physical inventory audits to verify accuracy of records
Service customers with issues
Andy’s Accounting & Tax Service Chicago, IL
Office Assistant (Seasonal / Summer) 2010 – 2012
Scheduled appointments
Processed payment transactions and completed daily bank deposits
Performed daily data entry and filing
Provided administrative assistance to the executive manager
Conducted accounts payable and accounts receivable
Responded to written or telephonic inquiries from customers
Confidentially relayed important information regarding billing issues and questions
Family & Support Services Chicago, IL
Front Desk Receptionist/Intake 2009 – 2010
Answered incoming switchboard calls
Provided customer service to families, case managers and legal professionals
Informed clients of program details and contact information
Managed scheduling and appointments
Managed office functions for shipping
Provided assistance with low income families that needed shelter
EDUCATION
Southern Illinois University Edwardsville, Il.
Bachelor of Science in
Business Administration
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