Telephone Interviewer Student Volunteer

DIAHANN KATHLEEN HART

Saint Louis, MO *****

(C): 314-***-**** • *******.*********@*****.***

A self-motivated, hard working, enthusiastic professional who is organized and enjoys challenging tasks. Strong experience in multi-tasking and prioritizing to meet deadlines. Works well with students, K-12 and post secondary. Proven ability in helping students with situations in and outside of the classroom.

Proficient in Customer Relationship Management Knowledgeable in Raiser’s Edge

Patient and Compassionate Willing to Learn New Things

Excellent Problem Solver Great Motivator and Leader

Proven Team Player CPR and First Aid Certificate PROFESSIONAL EXPERIENCE

Child Operations Associate

Plan International Canada

August 2008 - June 2022

Led the Student Volunteer Program where I trained high school students who volunteered after school (to receive the mandatory community hours) to screen Sponsor Child communications in compliance with the Child Protection Policy

Performed back-up duties for my Senior manager, created and led presentations, directed co-workers within the organization to the relevant person if they required assistance

Assisted with student led programs on the Brand and Communications team Part-time Telephone Interviewer

Nanos Research

August 2021 - June 2022

Held professional manner when calling participants for surveys

Applied probing technique when speaking with participants to secure most accurate response

Administration and Customer Service

George Brown College

October 2005 – April 2008

Maintained the housing registry and athletic database for over 300 students

Assisted with various office duties such as payroll and answering inquiries regarding the housing and athletics department via phone, mail or email

Conducted orientations for new students who joined the Housing Center

Actively involved in the promotion of the Housing and Athletics departments at different events within the college such as Orientation and other information fairs or activities

Diahann Kathleen Hart Page 2 (C): 314-***-****

Proctor - Learning Disabilities

York University

September 2002 - April 2004

Administered and supervised midterm and final examinations for over 150 students at the Learning Disabilities Centre

Reviewed examinations for errors to ensure students did not have any difficulties during the exam and participated in workshops to understand different testing methods for students in the program

Organized and filed students examination envelopes in an easy and accessible way

Responded to student inquiries regarding access to programs and services with the university

OTHER WORK EXPERIENCE

Sales Associate 2019-2020

Pottery Barn Kids

Student Teacher 2006

(Practicum) Cordella Junior Public School

Early Childcare Assistant 2001 -2002

York University - Lee Wiggins Childcare Centre

Camp Counsellor 2001-2003

Zodiac Swim and Specialist Camp

Early Childcare Assistant 1997 -2000

Hughes Public School Daycare

AWARDS AND ACHIEVEMENTS

Member of Plan Canada Toastmasters Club and Health and Safety Committee

Vice President and Corresponding Secretary for the Sunday School Convention and Young People’s Society

Received the Metropolitan Toronto Police Achievement Award for volunteering within the community 2004, 2007 and 2011

Certificate of Merit for being recognized as an effective employee at George Brown College 2007

VOLUNTEER EXPERIENCE

Sunday School Teacher - Christ Church / St. James B.M.E 2001 - 2021 Plan Volunteer – University Fair Expo 2012

Tutor - Saturday School Literacy Programme 2002 - 2007 EDUCATION AND TRAINING

Bachelors of Arts Sociology Degree 2004 York University, Toronto, Ontario

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