Customer Service, sales, hiring, recruiting, phone calls, emails

Maria Sadooghi

***** ****** *** ******** #***, San Diego, CA 92127

Cell: 858-***-**** *************@*****.***

Career Overview

●Highly enthusiastic customer service representative with 9+ year’s client interface experience.

●store manager

●store assistant manager

●sales associate

Core Strengths

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Strong organizational skills

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Large cash/check deposits

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Creative problem solver

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Training development

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Listening skills

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Markdown/promotional procedures

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Excellent communication skills

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Cash management

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Problem solver

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Store maintenance

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Fast learner

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Inventory control

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Courteous demeanor

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Shipping and receiving

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Strong client relations

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Top sales performer

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Energetic work attitude

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Customer service

●Floor set design and visual display

Accomplishments

Customer Interface

●Greeted customers upon entrance and handled all cash and credit transactions.

●Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

●Cashiered with two cash registers at once in tandem to maximize customer flow.

Computed Data Reports

●Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Inside Sales

●Met and exceeded the company goals

●Served as communication link between company and staff

●received bounce rewards

Conflict Resolution

●Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Monetary Transactions

●Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Product Promotion

●Up-sold products and motivated customers to upgrade current product plans.

Sales

●Consistently generated additional revenue through skilled sales techniques.

Customer Service

●Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

●Handled guest complaints, maintaining a positive dining experience for all rest

Work Experience

Sales associate JC Penney - Escondido

January 2005 to July 2007

●Greeted customers entering the store to ascertain what each customer wanted or needed.

●Described product to customers and accurately explained details and care of merchandise. Recommended,

Selected and helped locate and obtain out-of-stock product based on customer requests.

●Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

●cash handling

●fitting rooms

●Accurately balanced cash drawer after every shift

●Directed calls to appropriate individuals and departments.

●Maintained positive attitude to make customer's shopping experiences memorable and pleasant .

●Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.

●Organized store merchandise racks by size, style and color to promote visually appealing environment.

●Answered customer questions regarding store merchandise, department information and pricing.

Store Manager Icing – Escondido, CA

December 2009 to March 2010

●Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

●Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

●motivating staff

●Processed daily paper work

●hiring

●trained staff

●recruiting

●Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

●Restocked inventory daily and reviewed cash operation data to verify proper replenishment.

●processes supply order

●processed markdowns

●scheduling

Assistant Manager Claire’s Boutique – Escondido, CA

July 2007 to October 2013

●interviewing

●recruiting

●Training staff

●Processing paper work

●Engaging with customers

●Inventory

●Processing damages

●Ear piercings

●Plano grams/promotions

●Daily shipment

Assistant store Manager Children’s Place –Mission valley Westfield Mall

October 2013-june 2014

Top sale performer

Inventory

Interviewing

Recruiting/talent manager

Processes damages/transfers

Replenishment

Brand Ambassador

Operational audits

Training/developing new hires

Store manager Children’s Place-Carlsbad/Parkway Westfield Mall

June 2014-currently

Top district performer

Exceptional customer service

Emerging talent

Top place card performer

Talent/operational/brand

Visual marketing

Scheduling

Training/developing

Educational Background

Mount Carmel High School 2005

San Diego, CA, United States

High School

Diploma

Miramar College A.A degree

San Diego, CA, United States

Nursing

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