Customer Service Mortgage Loan

John J. Blakey

**** ******* **** 615-***-**** – Cell

Nashville, TN 37214 ***********@*****.***

Professional Profile

Experienced Loan Professional with more than Twenty-Five Years working in the Finance and the Mortgage Banking Industry; Successful Track Record of “Loan Product Sales”, earning several “TOP Producer Awards”; Skilled Team Leader and Trainer; Designated “TOP 10” Loan Producer in the Country for a National Mortgage Banking Company; Exceptional Knowledge of all Financial Products; Excellent Communication Skills and Recognized Customer Service Professional.

Skills / Attributes

Excellent Communicator Exceptional Customer Service Skills Honest / Reliable

In-Depth Product Knowledge Successful “Closer” Client Focused

Awards in Top Sales Performance Team Builder / Team Player Dependable

Strong Credit Evaluation Skills Trained in Industry Propriety Software Detailed / Organized

Work History Neighborhood Title Loans I, LLC, Nashville TN

March 2021 – Present

Branch Manager

●Managed and Responsible for all Operations of the Office

●Provided Exceptional Customer Service in order to Maintain and Build Strong Business Relationships

●Managed Office Employee Staff Members and Consistently Awarded for Office ROI and Loan Growth

●Greeted All Customers and discussed financial situation to look for Potential Additional Benefits

●Prepared and Submitted Daily Financial Statements. Insuring Correct Cash Inventory/ Store Growth/Profit

●Developed Monthly Office Budget Report for all Inventory and Supplies

Wise Staffing Group, Dickson, TN

November 2020 – February 2021

Branch Sales Manager and Business Development Manager

●Recruited Businesses to Utilize Wise Job Placement and Payroll Services

●Prepared and Submitted Daily, Weekly and Monthly Goals and P&L Statements

●Facilitated the Hiring Process through assisting candidates complete online registration

●Managed Daily Office Operations and Supervised the Processing Staff

Citizens Financial Group, Franklin, TN

May 2020 – October 2020

Mortgage Loan Post Closing Auditor

●Reviewed Closed Mortgage Loans for Accuracy and Verified all Information was Correct

●Matched The Warranty Deed with The Mortgage Contract to ensure Documents were Filed Correctly

●Examined the Title Policy for Accuracy regarding filing Date, Time and Proper County

●Made sure the Title Policy # was listed correctly on the Deed and worked with Companies to Correct Errors

●Insured all Signatures were present and in the Correct Location and Properly Notarized Regarding Date/Time

Neighborhood Title Loans I, LLC, Nashville, TN

July 2018 – April 2020

Branch Manager

●Managed and Responsible for all Operations of the Office

●Provided Exceptional Customer Service in order to Maintain and Build Strong Business Relationships

●Managed Office Employee Staff Members and Consistently Awarded for Office ROI and Loan Growth

●Greeted All Customers and discussed financial situation to look for Potential Additional Benefits

●Prepared and Submitted Daily Financial Statement ensuring Store Growth and Profitability / Managed Cash

●Developed Monthly Office Budget Report for all Inventory and Supplies

TMX Financial, Nashville, TN

July 2014 – June 2018

General Manager

●Top Sales Producer/ New Loans and Existing Customers

●Maintained and Exceeded Growth Expectations through Strong Customer Service and Client Relations

●Worked with Customers in order to develop Strategic Payment Plans to keep accounts from charging off

●Prepared Daily Reports ensuring Office Met and Exceeded Monthly Goals and Balanced Office Cash and Debit Payments and made daily Bank Deposits

First Family Mortgage Company, Franklin, TN August 2012 – June 2014

Senior Mortgage Loan Officer

●Licensed NMLS Mortgage Banker in 7 States

●Managed the Origination and Marketing of Mortgage Loan Products for Conventional and Government Loans (FHA)

●Negotiate competitive fees and rates for the various loan programs

●Developed loan referrals and repeat loan business, maintaining strong continuous pipeline of business through strong Customer Service and Relationship Building

●Consistent 80% Close Ratios

●Recognized and Awarded as “TOP Producer” Producing eight (8) loans a month / 80% close ratio

American Family Financial Services, Nashville, TN April 2008 – August 2012

Team Manager/ Mortgage Loan Officer

●Recognized as “Top Producer”, generating and closing Mortgage Loans; both Conventional and Non-Conventional by contacting and pre-qualifying potential clients over the phone or through personal contacts and maintaining a strong Repeat Customer Base

●Team Manager over 8 Mortgage Bankers

Education

University of Mississippi, Oxford, MS (1986)

Bachelor of Business Administration, Marketing

Millsaps College, Jackson, MS (1980- 1984)

Major: Political Science

Excellent References Furnished Upon Request

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