Gloria P. Holmes-Smith

ads2bm@r.postjobfree.com

212-***-****-Business Home Phone Number

Objective: To benefit an organization that can use an articulate enthusiastic credit and collection professional with an outgoing personality as well as exceptional communication and organizational skills who offers a proven ability to establish and maintain effective relationships.

Education:

National Association of Credit Management-1977

Employment History

Community Financial Service Center Corp 04/2010- Present

Senior collections Analyst/Risk Management Full-Time

Duties: I’m currently in charge of 100 plus stores in the New York & New Jersey areas Daily duties are to collect on all Bounced checks, business, personal and money orders also counterfeit checks and Money orders. Turning cases over to the attorneys for further legal Action. Also responsible for collecting daily, weekly and Monthly information on our tellers in our New York & New Jersey Stores on their daily activity Cashing checks Also business to Business Collections Daily. Also I Monitor all of our teller’s daily transactions with our customers and submit weekly and monthly risk Management reports to upper management to show the plus and minus activity in our stores.

Case Tracker / Smart Collect Systems & Excel used Daily.

Working for various companies at home as an outside Credit & collections specialist

01/2006-04/2010

Collecting on Business to Business Transactions

Reconciliation and Maintenance of accounts

Researching and Collecting on Customer deductions

Recovery Specialist, Put Orders on Credit Hold,Release orders

Skip tracing, Letters of Credit, EDI,Heavy Garment Industry Exp

Analyzing customer payment history to evaluate credit worthiness

Heavy Chargeback and Factoring Experience/Accounts payables

Heavy Chain Stores and specialty stores collection experience

Dates 09/2000-12/04

Verizon Wireless-Full Time Collector ADECCO TEMP AGENCY

Cash application

Daily correspondence

Assisted over 1200 Verizon wireless customers daily

Inbound and outbound calls

Daily quotas

Cacs, Access system

Dates 09/2000-12/04

Verizon Wireless-Full Time Collector ADECCO TEMP AGENCY

Cash application

Daily correspondence

Assisted over 1200 Verizon wireless customers daily

Inbound and outbound calls

Daily quotas

Cacs, Access system

Fast pace environment/ heavy overtime

Payment Arrangements

Fast pace environment/ heavy overtime Payment Arrangements

Specified Technologies, Inc.

01/2000-09/2000

1500 calls weekly

Past due accounts 31-120 Days

Provided copies of invoices and pod’s

Markdown and Sales allowances

Non-factored company, Sap and J D Edwards Experience

Collateral accounts, Audio Dialing System

Dunn and Bradstreet credit reports

Shipping violations/freight claims,Analyze charge backs monthly such as shortages, pricing, freight & returns Aged AR monthly ensuring timely, complete, and accurate information Referred accounts to outside collection agency

J P MORGAN CHASE

Full Time Collector 03/95-12/99 Adecco Temp Agency

Handled inbound and outbound calls daily 1500 calls

120 days past due accounts

High Risk recovery unit

MasterCard and visa select division credit lines over 25,000

Audio dial/

Monthly quotas

Daily correspondence

Recovery of bad checks

Bi-lingual collections (Spanish)

Prior Clients

Sue Britt, Lloyd Williams, Izod and Fair-field -Noble, NYPL, Juilliard School of music,

Double Click, Bankers Trust, Citibank, Ambassadors factors, Bernard Sands, Video Review, Credit Clearing House, Rosenthal & Rosenthal Factors, Cooper Electric Supply Company and One Police Plaza. Computer Experience:

Office Administration

Accounts Receivables

Mas 90

Mas 200

Mas500

Accounts payables

Access

Power point

Multi-phones (Receptionist)

Oracle

Outlook

Executive Admin

Microsoft word

SAP

Administrative skills

J D Edwards

Clerical skills

Charge Backs Analyst Specialist

MS Excel-pivot Tables

V-look ups

Cash Application

AS400

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