Front Desk Store Associate

Summary

Customer-oriented and self-motivated receptionist with 4+ years of experience in customer support. Experienced in record-keeping software and MS Office. Thoroughness and attention to detail in daily professional matters. Skills

Customer service, Microsoft excel, Microsoft word, English, Guest services Education

Bachlors in English University of New Mexico 12/2022 Albuquerque, NM Majored in English Literature

Graduated 3.4 GPA

High school Dipolma Desert Ridge High School 05/2018 Phoenix, Arizona Graduated with a 3.3 GPA

Volunteered with Best Buddies and GSA

Experience

Store Associate/Cashier 05/2022 - Present DSW-Designer Shoe Warehouse Albuquerque, NM Customer Service – Greets every customer with a helpful and friendly approach, reading customer cues and matching their needs with your service level. Share the benefits of the DSW Loyalty program, answer questions regarding merchandise and complete the purchase through either an in-store sale or digital order. Cashwrap – Complete customer transactions while following DSW's policies and procedures. Responsible for accuracy in counting money and providing change. Communicates pricing information from the receipt. Operates a calculator and enters data via the register keyboard. Store Operations – Maintains a neat, clean and safe environment for our internal and external customers. This includes but is not limited to clearing trash from the aisles, cash wrap, and stockroom, returning shoes to where they belong according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.

Merchandising – Receives inbound freight, prepares and places merchandise on the sales floor per DSW standards, completes markdowns, maintains clearance standards, and organizes and maintains the stockroom.

Fulfillment – Completes all functions of the fulfillment process, including locating items, inspecting the product's condition, packaging, and label placement, and ensuring readiness for pick up/delivery. Professional, friendly, and respectful

Customer service skills

Ability to move with tempo to meet time-bound expectations Good written and verbal communication skills

Proficient in the use of technology to successfully engage in customer interactions (i.e., Tablet/Register, Calculator, Register Keyboard)

Front Desk Representative/Night Auditor 03/2019 - Present Albuquerque ER and Hospital Albuquerque, NM The Front Desk Representative (FDR) is responsible for greeting patients or guests friendly and courteously. The FDR is responsible for the check-in and check-out functions by obtaining accurate patient demographic, financial, and insurance information, obtaining necessary signatures, and collecting co-pays. The FDR must maintain a neat, professional appearance and an organized work area. Direct Care Staff Casa Angelica Albuquerque, New Mexico Casa Angelica is a loving home for children and young adults with intellectual disabilities. Casa Angelica is an ICF- Isabel Gastelum

602-***-**** ******************@*****.*** 416 Arno Street SE, Albuquerque, NM IID facility owned and operated by the Canossian Daughters of Charity. Employees must show genuine commitment, be flexible, reliable, responsible, and always ready to help support and respect our residents and each other.

Assisted in the training of [x] new caregivers

Assists with bathing, changing, repositioning, dressing, and feeding residents and other activities of daily living as required

Converses and reacts with residents to promote social interaction. Accompanies residents on Doctor Appointments and outings in the community when scheduled. Assists with therapeutic activities, such as physical, occupational, music and aquatic therapy, arts and crafts, and recreational games, with residents.

Implements and documents residents' individual goals and objectives and participates with residents' Individual Service Plans.

Respects the rights of the residents.

Maintain confidentiality of residents' records.

Assists with training of new staff.

Attend and participates in staff meetings and inservices.

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