Customer Service Assistant

RODOLFO AVINA

**** **** *** *-* - Palmdale California

*********@*****.***

Cell 661-***-****

WAREHOUSE ASSOCIATE/

Material Handler.

1. Extremely reliable and safety conscious with solid experience in warehouse operations to include loading and unloading trucks; shipping and receiving; order picking / packing; staging and stocking

2. Excel at accurately labeling freight, monitoring inventory, calculating and verifying quantities, and using computers to maintain records and track shipments within high-volume warehouse environments.

3. Proficient in the use of pallet movers, standup forklifts, swing-reach trucks, and order pickers; troubleshoot breakdowns and call for repairs.

4. Readily support new processes and promote team-oriented environment to enhance productivity, build morale, and control costs.

5. Possess valid driver’s license, excellent driving record, forklift certificate, and ability to lift 100 pounds.

PROFESSIONAL EXPERIENCE

Experienced warehouse material handler looking for new opportunity using talent for transporting materials products and merchandise. Skilled at using tools of the trade and proficient in computers and the industryÕs heavy equipment ready to work flexible hours and shifts to help keep production running smoothly.

Don Cucos Mexican Restaurant

07/2018 to current

Server/ Assistant Manager

●Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

●Take orders from patrons for food or beverages.

●Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

●Present menus to patrons and answer questions about menu items, making recommendations upon request.

●Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

●Inform customers of daily specials.

●Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

●Collect payments from customers.

And as a Assistant Manager

My Duties are

●Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

●Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

●Investigate and resolve complaints regarding food quality, service, or accommodations.

●Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

●Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

●Maintain food and equipment inventories, and keep inventory records.

●Schedule staff hours and assign duties.

●Establish standards for personnel performance and customer service.

●Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

●Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.

●Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.

●Order and purchase equipment and supplies.

●Review work procedures and operational problems to determine ways to improve service, performance, or safety.

●Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.

●Maintained a safe working and guest environment to reduce the risk of injuries.

Syscos

10/2019 to 01/2022

Order selector

●The order selector is responsible for pulling and palletizing orders in an accurate and timely manner.

●ESSENTIAL DUTIES AND RESPONSIBILITIES:

● Responsible for customer satisfaction through proper product quality, quantity, accuracy and proper

●loading to protect the product.

● Ensure product is palletized properly to prevent product damage.

● Ensure that all products are loaded on the correct vehicle in the correct sequence.

● All products loaded must be transported without damage.

● Operate power equipment.

● Keep work area clean and neat at all times.

● Contact the supervisor immediately if there is any doubt about the quality of product.

● Read and understand inventory sheets.

● Ensure that all vehicles being loaded with power equipment have wheels chocked for safety.

● Strictly adhere to all safety rules.

● Good attendance and adherence to work schedule.

PHILLIPS AND KING 11/2015 to 08/2019

Warehouse Material Handler / customer service

●Prepare and process a wide variety of shipments; pull and package merchandise.

● Operates and forklift, pallet mover, swing-reach truck, and picker to transport, stage, and store freight.

●Load and unload trucks, perform cycle counts, and utilize computer to track shipments and inventory.

●Coordinate warehouse operations to support internal and external customers;

● informally train new team members. Ensure compliance with environmental health, safety, and corporate regulations.

●Sustained zero safety hazards by proactively maintaining clean and organized warehouse environment.

●Achieved exceptional levels of customer satisfaction through timely, accurate processing and shipping of orders.

● Commended for team-oriented attitude, contributing to improved efficiency and nearly 100% accuracy in order tracking and processing.

●Accounted for seeing outgoing and incoming shipments loaded and freighted between trains and airlines

●Verified orders arranging delivery of warehouse materials to loading platform

Customer service

My duties were

Once I got promoted to customer service and out the wearhouse. On bring new business inn and take calls.

●Assist customers with purchasing decisions by listening to their needs or concerns and recommending optimal solutions

●Answer 10–15 phone calls and emails each day to address customers’ questions in a timely manner

●Made 45 to 60 calls a day. Calling leads and potential business inn.

●Signing up new customer, puting in all ther data in the syst correctly.

● Schedule installations using an online calendar to maintain an organized and efficient system

●Help with other customer service initiatives, including the revision of a 60-page company customer service manual for new employees

Universal Plastic Mold UPM.INC 02/2010 to 03/2015

Molding Tech/ material handler

●Perform mold changes and sampling runs according to molding schedule.

●Set up molding machines, Pouch sealer, oven auxiliary equipment Analyze molding defects, and process parameter adjustments within validated limits to achieve optimum quality results.

●monitoring/ executing the production schedule.

●Die setter performed all aspects of mold changes.

●Assist in operation and set up of rotational molding equipment including mold changes filling and part removal.

Accomplishment

●Restaurant Management Training Program Certificate

●Serv-Safe Certificate

●Customer Service Specialist Certificate

●Basic Custodial Certification Course

●OSHA Certified Forklift Operator

EDUCATION / CERTIFICATION

Royal High School

High School Graduate

Class of 2003

1999/2003

Contact this candidate