Front Desk Collection Manager

Reniece Holbrook

***** ***** *** **.

Scurry, TX 75158

903-***-**** cell

903-***-**** home

*************@*****.***

OBJECTIVE: With skills I bring, I hope to be able to project new ideas to increase my future employers profitability as well as broaden my horizons as we grow together to enlighten both of our futures.

Jordon Home Health Care

December 2017 thru July 2019 Home Health Care Aide (Part time total 21 hours per week) Assist clients with everyday living tasks such as shopping, bathing, house cleaning, laundry and cooking as needed.

First Baptist Ministries of Dallas

May 2011 thru December 2013 MakeReady for Church rental properties - Contract Worker Was responsible from the time of previous lessee last date of occupancy till time on new Leaser move in date ensuring properties readiness by painting, repairing drywall, cleaning carpets,replacing flooring, deep cleaning, trash out of items left, showing properties to prospective renters, collecting rental payments, inspection of appliances and if needed replacing of appliances. Southwest Auto Towing

July 2009 thru April 2011. Office Dispatcher

Responsible to assign cars to be towed amongst drivers, cleared each vehicle through city's police department, logging all vehicles into towing program with corresponding property towed from, Verifying each vehicle's ownership and/or lienholder and notifying per towing guidelines set by TDLR, Heavy customer service in person as well as through phone lines, with owners when vehicles were towed to inform the procedures needed to be met in order for vehicle retrieval, notarized forms as needed for vehicle releases, cash intake/balance systems per shift of vehicle releases, also occasionally set up new contracts as needed for properties if called in during shifts. Cencir Wrecker Service

June 2007 thru November 2008 Office Dispatcher

Same responsibilities as above.

Keystone Medical

May 2002 thru December 2004 Insurance/Collection Manager Responsible for all credentialing of facility and physicians, billing of all insurance entities, Medicare, Medicaid, HMO, PPO, Indemnity, workers compensation and self pay, with correct coding for all imaging procedures performed at facility as well as verified insurance coverages were met prior to procedures for diagnosis provided by ordering physicians, collections from all responsible entities, posted as well as verified contracted insurance payments and contractuals were taken as agreed upon for procedures performed, new contracting with insurance plans to assure patient demands within region, account receivable, balancing daily, monthly, and yearly reports to ensure cost effective goals were met and/or exceeded, when needed by patients set up payment plans within reason for patient and facility, bank deposits daily. Supervised one collector/biller as needed. Central Imaging of Arlington

May 2000 - February 2002 Business Office Manager

Responsible for all credentialing of physician and facility, billing, collections, contracting insurance companies, coding any procedures performed, posting all payments and contractuals per agreed upon contracts, as well as records retention and/or releases. Within the first 6 months of employment I identified numerous past year's of incorrect reimbursements for several procedures that had been received by a prominently named insurer and was successful in re-billing and collecting the previous incorrect contractuals. Revamped the working structure of the billing office by setting goals for each level of billing and collections, as well as medical records retrieval and storage for imaging center. This increased office morale and productivity by 60%. I was able to create and organize individual departments and assign responsibilities with accountability to establish and maintain a profitable margin for our facility. Decreased bad debt contractuals by over 55%, and also set up a system for account receivables to be within reasonable guidelines of 120 days or less, if not collected within those guidelines the accounts were turned over to agencies to be further worked/collected upon so our staff could be better utilized on billing and collecting of current receivables. Responsible for hiring, training and the accountability of approximately 10 employees in order to verify all guidelines and laws were met or exceeded by business office staff. Personal References Available Upon Request