Office Assistant Customer Service

Kimberly S. Jones

**** * ****** **. ***.******@*****.***

Savanna IL 61074 Cell: 563-***-****

ADMINISTRATION

Award winner ~ Customer Service ~ Proactive

Detail-oriented office assistant possessing excellent communication skills at all levels from client to management. Analytical and problems solving abilities have garnered the reputation of assessing the situation, deciding the correct course of action, and stepping up to the plate to get the job done. CORE COMPETENCIES

• Customer Service / Multi-Phone Lines

• Analytical Problem Solver

• Team Player

• Typing and Ten Key

• Past Due Account Collection

• Performance Excellence

• Communication Skills

• Safety Committee

• File / Mail Management

• Perfect Attendance

• Quick Books 2010

• Uni-Shippers

Computer Skills: Microsoft Word, Office Writer, Windows 2007, Email, job specific software PROFESSIONAL EXPERIENCE

STANDARD SCREEN PRINTING, Clinton, Iowa 04/10 – 2/12 Secretary

• Create invoices according to SAC assuring all information is recorded; pay company bills and posts.

• Record deposits, print deposit slips for the bank and record all deposits.

• Order all inventory seeking best prices for and set new vendors up as needed.

• Handle shipping and assure UPS labels are correct and pick ups are sent correctly.

• Schedule freight truck pick-ups utilizing Uni-Shipper software.

• Send faxes as needed through our internet-faxing system.

• Tally employee payroll hours and submit to accounting. CAMANCHE SCHOOL DISTRICT, Camanche, Iowa 08/09 – 04/10 Substitute Study Hall Supervisor

• Provided fill in support for Study halls, recess, In-school suspensions and detentions for all schools.

• Assisted in the lunchroom during and after lunch and provided play ground support. JACOB FIELD SERVICES – ADM, Clinton, Iowa 12/1/08 – 8/5/09 Office Assistant / Safety Committee

• Keyed in all required paperwork on a daily basis, including observation forms, completed by the 120 employees from Pipe Crew, Electrical Crew, Scaffold Crew and Civil Crew.

• Exceeded expectations in understanding the tasks required to keep each position safe.

• One of 6 participants who served on the weekly Safety Committee that went to different job sites assuring that all employees were working safely and following procedures. If an unsafe act or condition was found, committee members were responsible to figure out how to fix the violation.

• Accurately filed all paperwork by week and by craft, scanned and emailed documents.

• Scheduled employees for required yearly training classes.

• Transported employees to on-site nurse, doctor appointments and random drug screenings. Kimberly Jones Page 2

D.M. SERVICES, Clinton, Iowa 11/1991 – 11/2008

02/12/2012-12/14/2017

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Credit Analyst

• Consistently recognized for being one of 5 top credit collectors every month and received commission checks for performance.

• Utilized excellent communication and customer service skills while taking incoming calls and placing outgoing calls for the collection of delinquent accounts ranging from ten days to several hundred days past due. Assisted customer with questions or concerns on their accounts. Directed calls to appropriate department to better resolve customer’s needs.

• Reviewed credit applications, processed credit orders, keyed, sorted and delivered mail.

• Updated customer’s personal credit files and confirmed accuracy of information. Elkay Manufacturing Co., Savanna, Il 02/18/2017-06/24/2021

• Reading and Understanding blueprints that allow you to build small parts needed for water coolers and fountain replacement parts kits for customer orders.

• Becoming familiar with the reading and understanding of order detail forms to fill customers needs

• Being able to provide Quality and Quantity at the same time

• Have been trained in several areas within my department and therefore am able to be placed in the area that will best meet business and customers needs. Those areas being: Valve Assembler; Regulator Line; and Heat Exchangers.

Halo Sterling, Il 9/1/2021 to 04/29/22

. Providing invoices to the customers through email and reaching out to them for payment status whether it be email or phone.

. Validating that all payments applied to the customer account number are correctly placed.

. Processing check refunds, credit memos, and credit/rebills when needed.

. Making sure to follow proper escalation policy when needed SAVANNA HIGH SCHOOL, Savanna, Illinois

Graduate

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